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Hvac Repair reviews in Evington

  • A
    Grassfield Plumbing, Inc.
    Jeff Howard is very professional and personable and seems to be extremely competent.  We will be contracting all of our home improvement projects involving plumbing and heating (with the Hawken Wood Furnace) through Jeff at Grassfield Plumbing.
    - Steve C.
  • C
    The AC unit was repaired by this company in March 2013, and
    the cost at that time was about $1300.00. On July 9, 2013, we smelled
    wires melting/burning and when we investigated, and discovered that it was
    coming from the unit we immediately turned off the system. We called GOIN, and a rep came to check the
    system around 11:30 that morning. He informed us that there was water
    leaking onto the motor, which was what shorted out and caused the wires to
    melt. He also informed us that he was not certain he had the correct
    parts to repair the motor, and they may have to be ordered. He checked
    his truck, and came back to say he had to go back to the shop for the parts,
    and would return later that afternoon. He did not return until the
    following day, and at that time he told us that it may cost up to $1500.00 to
    repair the motor and replace the wiring. We were told that it may take
    "a day or two" to locate the parts, and that someone would call
    There was no contact on Thursday morning, and when we called the office
    we were told that they were coming out after lunch. We were wondering how
    water got into the motor area, and we asked a friend, who repairs similar
    systems, for some advice. He came and looked over the system, and
    informed us that the coil GOIN had installed in March was the wrong size. Apparently
    it was too small to handle the load capacity of the system, which led to the
    leaking water and in turn shorted out the wiring.
    The owner of GOIN came out to the house later that day with the rep who had been servicing
    the system, and they informed us that they had to locate a new coil, and that
    they would return on Friday. We did not inform them of what we had been
    told, and were waiting to see if they would acknowledge that they had made a
    mistake. By this time we had been without AC for 3 days.
    We waited all day on Friday, and when we finally called tofind out if they were coming, we were told that the part was being sent from Roanoke, VA (one hour away) and would not be in until later that day or maybe as late as Monday morning. We
    endured the weekend with no AC, waiting all morning on Monday for the
    rep. When no one came by noon, we called the office and were told that
    someone would get back to us. When no one called by 6 P.M., we again
    called the office, only to be told that the part had come in that morning, but
    they were very busy and that they would not be by until the next morning to
    install it. By this time, we had been without AC for 6 days. We
    informed the person in the office that this was unacceptable, that we were
    aware that the problem in the system was due to the wrong size coil that GOIN
    had installed in March, and if they insisted on waiting until Tuesday to
    replace it, that we would be spending the night in a hotel and sending them the
    bill. The woman in the office said someone would call us back and hung
    up. We received a call within 30 minutes saying that someone would be out
    to replace the part that evening.
    They arrived around 9:00, and were there until about 10:30. The correct
    size coil was installed, the motor was repaired, and the system was
    restarted. We requested an itemized bill from the previous visit in
    March, since all we received was an invoice with the total owed, and also one for
    the recent visits. To date (September 7, 2013), we have not received
    either one, and were not charged for any of the service calls made during the
    period of July 9th to the 15th. We can
    only surmise that GOIN was aware that the equipment was the wrong size and
    accepted the loss of payment.
    This is the second incident where we have been less than
    pleased with the services provided by GOIN, the first being unprofessional
    behavior on the part of one of their employees during a routine service call a
    few years ago. Were it not for our
    friend's information, we might not have been told what caused the malfunction,
    and might possibly have been charged for the services and parts required to
    repair the unit.

    - Janice M.
  • A
    Wooldridge Heating Air & Electrical
    The gentleman arrived on time and requested the details of the problems we were experiencing.  He looked over the equipment and wiring, replaced and repaired what was needed, and was done in less than an hour.  He also answered some questions we had and was very patient, talking in terms we understood.  We were extremely pleased with the work and the cost, which could have been much more, was negligible.  I highly recommend the company and will use them in the future.
    - Janice M.
  • A
    Wooldridge Heating Air & Electrical
    I can select the person from Wooldridge Heating Air & Electrical who can come to do the service. Because the originally fitted the unit in the house, I have a certain amount of trust in what they say they are going to do.
    - Gaynelle E.
  • A
    I've used them several times in the past. They are always on time and very professional. I'm on a fixed income and their prices are good. They will let me make payments, which helps me a lot. I am always pleased. I don't think their prices are too terribly high. They come out right away.
    - Donna B.
  • F
    Terrell E. Moseley Inc
    They'll recommend lower tier products but charge above MSRP. Didn't come when I scheduled annual maintenance either or return calls. Will not use again.
    - david m.
  • A
    Wooldridge Heating Air & Electrical
    - Paul B.
  • B
    Wooldridge Heating Air & Electrical
    - William M.
  • A
    Browns Heating and Air
    - Trever B.
  • A
    - Barbara C.
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HVAC Contractors in Evington

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