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Health Care Facility reviews in Dumfries

  • F
    Rite Aid
    I asked the agent in the pharmacy area if they had faxed the renewal request to the doctor on Jan 18th as the robo-system call claimed they would do and she asserted she had but could provide no documentary evidence of a fax or email with that date.  I told her over 3 times the doctor had not received the request and that I had contacted them on this and the other 4 occasions when the exact same problem occurred also and they confirmed no fax or email had been sent by this pharmacy.  The agent was rude and acted as a "deer in the headlights" offering no assistance at all to resolve the matter to enable me to obtain a much needed prescription.  I asked why they had not followed up and she had no clue but continued to repeat her claims that the doctor had been contacted and it was their fault and not Rite Aid Pharmacy!  Terrible customer service!!!
    When I returned home I got a call from the nurse at our Doctors office who reported that the Pharmacist there who called himself "Moe" who we later learned to be Naveed Makadoon (sp?) had called her in a RANT being rude and offensive blaming her for failing to enable a refill of the the prescription.  She had never before heard of this agent of Rite Aid, confirmed to him she had not received ANY fax or email from them as she had not in the many prior occasions and yet he continued to angrily insist she had and it was her fault! She later confirmed to them as the last 4 times that thru incompetence and errors there they had the WRONG fax numbers which she had corrected for some agent there on numerous occasions BUT no agent there had changed the records or bothered to follow-up for any reason!  Shameful service!
    This is simply one terrible health care service provider in the important field of medication providers! The temerity, impertinence and offensive cavalier attitudes of this pharmacists and one or more other pharmacy agents at this location has been beyond belief to encounter for a critical health care provider.  As a result of the incompetence and rude arrogance of the staff at this pharmacy a much needed prescription for hypertension remained unfilled and we received no further response from this place!  A disgusting experience which we have encountered on 4 prior occasions - we would never again use this place for ANYTHING as a Shoppers Pharmacy is within 50 yards and these service agents at Rite Aid are indeed a disgrace to the over 89,000 employees of this Rite Aid company which has been in business since 1962.
    The president & CEO of this company is John T. Stanley at the headquarters in PA and the specific store Site Manager was shown to be Lawrence Miles.  We would sure hope that both of those agents would find this service reprehensible and cause for disciplinary action for all pharmacy agents involved but we heard no word from them!  This is a Rite Aid Pharmacy we would recommend that noone ever frequent as medications are just far too important and life far too short to tolerate such horrendously poor and rude customer service!!!

    - James R.
  • A
    CVS Pharmacy
    I would recommend them. I've used them for years. They are wonderful. If they don't have what you need, they'll order it and it usually comes in in a day. They are very friendly. They are very helpful in making sure that my medications clash with one another. They are just good out there. The sales clerks don't work behind the pharmacies. They are very good. They are all very friendly. I will miss it. They can be really expensive.
    - John R. T.
  • F
    Rite Aid
    I called in a prescription refill of a basic cholesterol drug, Atorvastatin (Lipitor) on 09/01/08.  I was advised that a fax would be sent immediately to the physician for renewal authorization.  On 09/08/2015, SEVEN days later, I called to find out if the prescription was ready for pick-up.  I was advised by an agent that the physician's office had not responded to the fax.  I was also informed by the agent when questioned that they had sent the fax 7 days ago when ordered and every day since then but no response.  They however were unable to provide me with any verification that any such fax had been sent!  They also made no other attempt to follow-up w/ either me or the physician's office.  Just forgot about it!
    When I contacted the physician's office (a small concierge practice with only 250 patients) I was informed that they had just received the fax that morning at 9:30 AM but had received NO prior faxes!!!  I contacted the pharmacy and talked with someone claiming to be the Pharmacist.  He said the prescription was then ready, EIGHT days later.  He repeated the insistence the fax had been sent 09/01/2015, and daily thereafter but could provide NO record of any such faxes!
    This is the second same experience in a few months!!!  ENOUGH deceitful cavalier service!!!  Disgusting!
    - James R.
  • A
    Next Care Urgent Care - Apache Junction
    When I went there, the waiting room was completely empty. They got me straight back. They checked me out and listened to my lungs. We talked about what could possibly be the issue, and we talked about treatment. So, I was in there probably for less than thirty minutes. My husband expected really that I would be gone like two hours because this place can take forever. At that particular time of night, it was like 7 o' clock at night, it was empty so there was really a great availability. They were very quick and responsive. They were very attentive and listened to my concerns. There was not much they could do for me, but that was not their fault because I am pregnant.
    - Kristin S.
  • C
    Dumfries Health Center
    I go there because of its proximity to my home. The low scores were for inability to accept patients when necessary. I can't get an appointment for a week. Also, I gave them low for the inability of the physicians to speak clearly in order to understand what they are saying. English is not their primary language and it was difficult to understand them. The staff is just rude. I have no choice. I still have to use them in the future.
    - Glen C.
  • A
    Blue Cross & Blue Shield
    unknown
    - Melaku K.
  • A
    NextCare
    .
    - Melaku K.
  • A
    CVS
    .
    - Melaku K.
  • A
    Target Pharmacy
    .
    - Eunice R.
  • A
    WEGMANS
    unknown
    - James O.
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Health Care Facilities in Dumfries

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