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Auto Service reviews in Dumfries

  • F
    Cowles Nissan
    If I could I would give negative 10 stars. I took my car in for a simple recall. I went to pick up my car now its no longer working. They told me it was the battery, which is impossible i just replaced the battery. One of their techs checked the battery it was working fine. They refuse to accept the fact that they did anything to my car. I drove it into the dealership just fine and the car was in perfect working condition, how is it that I take it to them for a brake flush as part of a recall now i cant even start my car or take it off their lot. When they handed the keys over to me at no point did they even mention anything was wrong with it or that it wont start. On the service sheet they suggested new spark plugs (i just changed these 1 month ago), they said car needs alignment (I just did this 2 months ago), they said I need new brake pads, (these are new as well. They kept us waiting in the cold for 30 minutes, we went inside demanded to speak to someone and no one came for another 40 minutes. While we waited there was an older lady who told us that she came in to get her car fixed, and ended up leaving with a new car because they "couldn't fix" her old one. They had me speak to their Sales Manger Tony, which was no help at all. He told us to leave the car there over the weekend (this was a Saturday) and they would call us on Monday. Monday came, no one called. Tuesday Passed, no one called. I called Wednesday asking what the **** is going on, and they promised they would have the Service manager Chris Cooper call. He finally calls back and again says its the Battery, AND because the battery is bad the car is flooded. WHAT THE ****! Again they refuse to fix what they did, and tell me if I want it working i'm going to have to pay. Its been 1 week now, and they are still refusing, and do not even offer to tow my car. Horrible place, horrible customer service, and apparently they do this A LOT. Please, DO NOT take your car here MY GOD you'll end up with a huge bill, or worst yet no car like me. I'm reporting them to : government consumer agencies, manufacturers��� zone offices, and the Better Business Bureau. As companies like these should not be taking advantage of consumers the way they are, especially in this country when a car is such an asset.
    - Ximena B.
  • C
    Virginia Tire and Auto of Gainesville
    They were a total rip-off. Every single person that I sat their for, they told them the exact same thing that was wrong with our car. They said you have to get your breaks done and all that stuff. I don't think that was very reputable. I got mine checked by somebody else and they said it was actually fine. I think that that was kind of a scam on their part to make people spend an extra $300. I had to go out and find another person to look at the breaks. After a while just sitting there just realized that they were shady. They're just doing what they do, but I don't take my stuff there anymore. They are terrible for prices, even for the break inspection, their replacement breaks were higher than the other companies I called by 50 to 75 dollars. They took a lot longer than they were supposed to. They are nice customer care wise.
    - Rosemary G.
  • B
    Karen Radley Acura
    I wasn't real happy with the way they handled something but not enough to grade them down. They kept my car over night and gave me a loaner car. They called me and tried to upgrade a few things. I said yes to one and no to another and when I picked it up they didn't do the thing I asked them to do. They are the closest dealer to me. The other one is 35 miles from me.
    - Sue T.
  • A
    JVA AUTO SERVICES INC.
    This review is long overdue. I came across JVA  auto services last year because of my car was stalling. I am very grateful I did come to them. Being a women it's kind of hard to find a good mechanic you trust. Well I found them!!!  They took care of me and went above and beyond . It took them about week to rebuild the transmission but not only that they understood I only had one car and provided me transportation to work which decreased a lot of stressed.  They are open and honest and fair and this is why I will continue to go there because they provide excellent service all the way around. Thank you Felipe and Staff!!!!!!!! IF YOU NEED QUALITY SERVICE PLEASE GO TO JVA THEY WILL TAKE CARE OF YOU !!!
    - Latrice Y.
  • A
    Ourisman Fairfax Toyota
    This is just fabulous. You walk in the door and they greet you and they assign you to your own agent. They have two beautiful rooms for waiting with donuts and coffee hot chocolate. They will have a rental service for $5. We go back all the time.
    - Beverly M.
  • A
    Minnieville Exxon
    They were great. We only stopped going  to Exxon because we bought a new car and we have to go to the dealer for all the stuff they include.

    There is sometimes a little wait, if you go in without an appointment, you might have to wait because they are trying to fit you in but it's not bad. 

    I would use them again if all this stuff wasn't going on with the dealer. 
    - Beverly M.
  • A
    SUBARU-SPRINGFIELD INC
    When you purchase a car there, you belong to a VIP club and it lowers the rate for services.  We had to wait awhile last time because we were towed there and they fit us in; we didn't have an appointment.  It wasn't their fault.
    - Beverly M.
  • F
    Malloy Hyundai
    Horrible. The floor manager argued with me on the sales floor that a day after purchase they wouldn't fix a small part of the rear side panel that wasn't attached or replace the key they gave me for a totally different make and model of vehicle. I was expected to pay for their mistakes one day after purchase. I've called multiple times since March and have never received a call back. All I want is a functioning key I paid for and a mild repair to the back panel but I've been completely ignored.
    - Holly Ann K.
  • A
    LINDSAY CHEVROLET
    In 2014 Chevrolet introduced the newly designed Impala. I was struck by the vehicle's good looks and very good reviews from numerous sources. Even a leading consumers magazine that generally does not rate American automobiles well was very impressed by the new Impala and has rated it the best affordable large sedan for several years now. I looked at the Impala in 2014 but the price for the trim level I desired was still a little too costly for me. I wound buying a make and model car I was already driving but needed to be replaced after 250,000 miles of excellent service. Stick with a make and model that served me well in the past was my philosophy. Although there was absolutely nothing wrong with the car I purchased it was not the car I wanted and my desire for a top of line Impala did not wane. I continued to follow and stay updated on the Impala.
    Forward now to late June 2016. Chevrolet is having a very good sale on Impala's until the end of the month. I have kept up on the car and decide now is the time to act. I get the vehicle I am driving appraised at a leading seller of pre owned vehicles and proceed to Lindsay Chevrolet. I walk in and ask for the salesman I have been communicating with over the internet, Mr. Mark Ross. I repeat to him the exact vehicle I want. Mr. Ross states they do not have that exact vehicle in stock but within 24 hours they can get it for me and if for any reason I do not like it I will not be obligated to buy it. A price is then presented before me and to repeat a cliche from a movie "They made me an offer I could not refuse." Lindsay appraised my current vehicle at a $1,000 less than where I had just gotten my car appraised. Within a nano second Lindsay said, "We'll match it." Fastest $1,000 I ever made. To get the deal though I had to agree to it right then. If I walked out the deal evaporated. A common dealership selling technique but with the offer that was presented to me I did not want to risk the chance of losing it and I accepted. The next day the exact vehicle was delivered to the dealership that I had described and as soon as I saw it I knew it was the car I had wanted and bought it. I would rate my experience with Lindsay Chevrolet most positive. The people at Lindsay tell you they strive for complete customer satisfaction and will not stop until they provide it. Sounds nice and they did that for me. In closing I would like to thank my salesman, Mark Ross, and sales manager, Coslyn Ceballos. Both gentlemen went out of their way to make my purchase a pleasant experience.
    - James W.
  • A
    Smart Choice Mobile Auto Detailing
    The two gentlemen that came to my work location were very professional and so kind. They showed up on time and called my cell phone so I could come meet them in the parking lot of my work location which had been discussed the day before on the courtesy call they made to confirm the date and time. It took them a little under 2 hours to perform the detailing and the vehicle looks great. It hasn't looked that good since I bought it! The company originally told me I would owe an additional $20 since it was a SUV rather than a car which was fine with me as the coupon did say car, however, they did not charge me the extra $20! I could not have asked for better service or nicer employees. Would highly recommend and would use again!
    - Melissa R.
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Auto Services in Dumfries

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