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Basement Waterproofing reviews in Dulles

  • C
    Drainage and Erosion Solutions
    It was a very slow and frustrating process to get something scheduled. I would not blame them but there was some communication issues between the company. I was able to get someone to come out and see me and he never finished the bid. I had to follow up with them to have them finish. Everything was wonderful once they were able to come out and they were able to fix the problem.
    - James H.
  • F
    Mid-Atlantic Waterproofing of VA
    Mid Atlantic certainly engaged in all the scare tactics described by other customers - both owners of the house needed to be home for the assessment, Mid Atlantic would give me a "deal" if I signed with them the night of the assessment, and they were insistent that the water problem in our basement would be resolved by their "lifetime guaranteed" waterproofing system. We haggled the price down with them by about $2000, which in hindsight is quite a lot - but their final price was still higher than all the other estimates we'd acquired. What "sold" us with them initially was that they assured us their work was done appropriately - by permit with Fairfax County - which no other company could/would do (I found out later that's because it's not necessary and adds time and expense to the project).
    The actual waterproofing took just two days. The workmen who came to do it did not speak very much English. They left off an entire wall in our basement, and when I asked them why they weren't doing that wall, they said it was ok because it was covered in the lifetime warranty.
    The pump and system worked great until a huge rain storm in September 2011. At that time, our basement flooded from the portion of the wall that Mid Atlantic had not completed. We called Mid Atlantic to come fix the problem and they were 1. very difficult to reach (because the rain storm had caused a large number of customers to call with flooding issues) and 2. took about a month to get a technician to our house to inspect the issue. When he finally came out, he told us the portion of the wall wasn't covered by the warranty. Six months later, we discovered mold on the portion of teh wall that had flooded, and in the HVAC closet. We called Mid Atlantic again and demanded they re-inspect our house. We faxed them our contract, showing them that the wall was in the contract and they had not fulfilled this portion of the contract. They sent out another technician and this time agreed that this portion of the wall was under contract and they would come in and fix it. One month later, they came and installed their system.
    Because they did not do their job properly/completely in 2010, it cost us an extra $5000 (and counting, because we're still fixing damaged portions of our basement) due to the flooding in 2011. Their delay in accepting responsibility for the lack of completing the job made the situation worse (mold formed after so many months without attention). I would not recommend this company AT ALL, EVER. In hindsight, they used scare tactics to get us to sign with them, their price was extremely high, and they didn't even do all the work they were supposed to do, which in the end cost us even more money.
    - Erin V.
  • A
    NV Waterproofing & Foundation Repair
    - Anne D.
  • C
    JES Foundation Repair - Manassas
    I did not go with their recommendation for waterproofing the entire basement.�� turns out that a deck flashing failure, not a basement foundation issue was the main problem.
    - PETER V.
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Waterproofing Contractors in Dulles

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