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Appliance Repair reviews in Delaplane

  • F
    SEARS
    When I purchased my stackable washer and drier unit from Sear Warrenton  I bought the service agreement and have been paying for it for years.  The drier stopped worker so I called 1-800-4-my home
    The technician came out, ordered parts and left a message for me that when the parts came in, I was to call, but before they came back out I was to pull the washer and drier out from the wall, unstack the drier and have it on the floor.  
    I called 1-800 4 my home and asked how, if a great big strong guy could not be expected to unstack the unit, how did they expect a 55 year old out of shape widow to do it.  They assured me there was no problem, they would note that it required two technicians.2 technicians showed up installed the parts, but never even unstacked the units.  They installed the parts inside the drum.  Unfortunately, they left without trying out the drier, so when I went to so laundry, it still did not work.  I called, said I thought it must be a fuse.  They sent a tech out, it was the fuse, the tech left, but, still the drier did not work.  It worked, but at some point the fuse blew again and it stopped working.  I called again and was given a list of things to try, from unplugging it and plugging it back in, cleaning off the sensor, it was a number of things, alas, still the drier did not work and they finally agreed to send a technician out.  The very nice man when he came said they had used refurbished parts which were defective, and he would order me new parts since the refurbished part were defective and it had been quite some time that I had been without the drier.  However, the system would not let him. So he ordered more refurbished parts, and more of them.  I also noticed hanging random metal screws, that the previous technician had knocked loose and not noticed.
    Parts came in, and I got a call from Sears, a rude condescending arrogant woman, telling me she wanted to make sure I had the drier unstacked on the floor waiting from them as required by my service agreement.  I tried to explain that there should be a note for them to send 2 technicians, she was rude, arrogant, would not let me speak, kept saying they were not going to unstack the units and my service agreement required that I do it. And they were not coming out unless I had the drier sitting on the floor waiting for them.
    I called 1-800-4-my-home, they apologized, said they would send a note to the technicians.  But it was too late for that day so we rescheduled.
    On the rescheduled date, again I got a call saying I had to unstack the unit, but this time they stated it was because they were afraid they would break the water line on the washer.  There is a 2 inch wall on the side of the units.They refused to unstack the units and basically said no and no-one can make them do it.
    Again I called 1-800 4 my home and after back and forth, was told they could not overrule the local technicians. I just called to get my money back on the service agreements, I have service agreements on every appliance I own at numerous different properties, the National company is having reassigned to  different technicians, and hopefully it will go better.
    - Megan K.
  • F
    Able Appliance Service AC And Heating

    - na n.
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Appliance Repair Services in Delaplane

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