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Hvac Repair reviews in Crozet

  • A
    Albemarle Heating & Air Inc
    the inspections were conducted with professionalism and efficiency. We got a fine explanation of what needed to be replaced and why. That work was done in this same visit. Adam S. was pleasant and respectful of our home.
    - john r.
  • A
    Griffin Air LLC
    I first met Josh when our furnace went out on New Years Day in a older home we had just  purchased.  Josh came right out and got the furnace going again.  When we decided to replace the furnace with a new heat pump, and also needed a new water heater, Josh was the first person we called.  Josh provided us with a thorough estimate with multiple system options and price ranges.  Once we decided on the option, our new system was installed promptly.  Josh provided us with updates while the work was being completed.  We had Griffin Air come back and clean all the duct work too.  Josh was very knowledgeable and answered all our questions about work and products.  I wouldn't hesitate to recommend Griffin Air to any of our friends!
    - kristen m.
  • A
    Mack Morris Heating & Air Conditioning
    We've used Mack Morris for a few years now and never had any reason to complain.   The system continues to function well.  Their pricing seems to go up a little faster than the cost of living does and eventually I might consider changing to one of the other good companies in the area.
    - Andrew G.
  • A
    Curtis Heating & Cooling
    All of my interactions with Curtis were satisfactory. The estimator and the technicians were all professional and respectful of us and our home. They did a good job quickly and efficiently and left our house as good as they found it. The all were happy to answer any questions I had and made several useful suggestions to increase our energy efficiency.
    - Harold N.
  • A
    Robertson Electric
    The technician was very professional.  He could have attempted to sell us a new unit but didn't;  instead did a thorough job of reviewing the entire system...long, hot work, particularly up in the attic.  I appreciated his honesty.  He earned my trust.
    - Steve K.
  • F
    Curtis Heating & Cooling
    The estimate given to us by Curtis Heating and Cooling, when we were collecting bids from different companies, of time needed to complete this job was 5 days. In the end, after many problems they were in and out of our home for 25 days. Our problems began with incorrect placement of duct work and poor installation including holes cut too large through our floor, holes cut not square to walls for vents, destruction of our attic opening molding, marks and filth left on our ceilings. At least one of the work crew was ill-behaved and used profane language in spite of our having children in the home. Men were pulled off of our job to tend to other work, and men were placed in positions for our job where they were not fully qualified. Men showed up unannounced and unscheduled to work, as well as later than scheduled.
    It was, bar none, the worst experience we have ever had with a contractor of any kind.
    In the end, the operating owner/manager was unprofessional, aggressive and rude to us when we tried to address all that had gone wrong. He treated the employees who had tried their best to solve the problems and work in a stressful, understaffed situation with a rudeness and callousness that was offensive to witness.
    We will never do business with this company again, and do not recommend them for any job.

    **In response to the company's posting: There are multiple factual inaccuracies. If I could post pictures to provide the facts, I can and I would. I have used a variety of contractors over the past 20+ years of home ownership, and never complained about one. This experience is a first for us. In addition, the few corrections listed by Curtis where solutions we had to come up with, as they did not even notice the problem when they first completed the job incorrectly. One important truth to note is that the system was not fully functional with in the original quote. To claim that is a complete fabrication.

    Also, we recently found upon entering our our attic where the system was installed, a small grey door with a screw that obviously belongs to the equipment just lying on the attic floor, and all of our personal items shoved into a heap in such a way than many were damaged. Also, the intake duct was placed in such a way that the entrance to our storage area was completely blocked. This was not necessary and was fixed quickly by another company. Our system does not work as we expected, with one side of the house getting very little air, and the other getting too much. The poorly completed work continues to be a problem for us and I continue to deeply regret using this company. I have saved my rating as an F for quality and cost, because there is no price difference, in retrospect, that would make all of this worth saving a few hundred dollars.
    - Elizabeth H.
  • A
    Mack Morris Heating & Air Conditioning
    Update, 5/20/13:

    This update is a bit overdue, but we are now satisfied with our system and I've upgraded our overall experience from a B to an A. After seeing my review, Mack Morris himself contacted me and wanted to get it right. It involved moving the inside unit so that it wasn't directly beneath the return, angling the flow to reduce noise, and making a few other minor changes. The roaring sound went away for the most part, and then after another tweak, it was gone. They also adjusted a setting that, by default, would have the unit kick in repeatedly over a short time period every morning by 6:30 am, to gauge what it would need to do to properly maintain the temperature. As it had been in place for six months, we all agreed the system had figured that out by then, and they turned that off. Replacing the compressor (see below) seemed to undo it, so they had to adjust it again.

    When the temperatures dropped and it got really cold this past winter, the compressor on the outside unit began making a whumping noise when it turned off. It was cycling on and off a lot, and it was disturbing my sleep. After consulting with American Standard, Mack Morris replaced the compressor. The whumping stopped, but it still was loud when it came on. Our bedroom window is 3 stories up, and is right above the unit. The house next to us is fairly close on that side, so it sent the sound straight up to the window. We ended up ordering a compressor cover, which took care of that problem (on a rare occasion, I'll hear it).

    So it took about six months of us and Mack Morris and company coordinating and tweaking, but we finally got it quiet. Our initial cost savings don't seem to have stuck, though, and we're not sure why our electric bills are still as high as they are. It's possible the heating system didn't have as much impact as we thought. But we're finally happy with the system. If your set-up is challenging like ours, and you're sensitive to noise, ask about these issues before the installation.

    Original Review:

    We hired Mack Morris to replace our HVAC system, based on recommendations from neighbors and reviews on Angie's List. We had three HVAC companies quote new systems for us (we were replacing the furnace and the outdoor AC unit and getting a new thermostat). We were leaning toward the Trane system with Robertson Electric until we discovered that the American Standard system from Mack Morris was identical and thousands less than the trane (both systems are made by the same company).

    The crew chief and sales rep came out before the installation to measure and inspect the location for set-up. They recommended moving the unit to the other side of the framing in our unfinished basement, both for space issues and so they could straighten out the vent to improve airflow. We chose to go this route. In the process, the crew chief informed me that the 5-inch media filter the rep had quoted us would be insufficient for a 5-ton unit (two would be required), so the sales rep instead suggested the UV filter to help clean the air. He said while it does cost more, he'd throw it in for the same price. I appreciated that and agreed to the change.

    Installation was originally scheduled for a day when temps were expected to reach 100, but they were fine with delaying it to the following week, on a day it miraculously was cool enough for the windows to be open. The crew worked quickly, although I finally had to ask them to stop slamming the basement door every time they went in and out.Once the system was up and running, they showed me how to use the thermostat, which is very easy to use. I immediately noticed how incredibly noisy the system was and was decidedly unhappy about it. Especially when it's cranked up, the roar could be heard across the house, and it would kill conversation in the dining room, where the main return is located. The sales rep arrived right at that time and made some suggestions, and he had the crew chief return in a day or so to see what could be done. They replaced the return grate so that it had bigger vents to let the air flow more easily, but it didn't do much. Other solutions weren't workable, so he adjusted the variable fan speed to put it as low as possible. Minor improvement. Since it's really only that low if the temp is turned down much lower than we'd use it, we let it be. When we open the basement door, and the air handler is working, it often sounds like water rushing through a pipe. If we ever finish the basement, we will have to do extra insulation and sound-proofing around the utility area. I understand this is common with variable speed units.

    We have discovered with this new system, with the variable air speed in the air handler, that we are having to keep the temperature set 2 degrees lower than before, and at night, 1 degree lower than that. We have the fan on at all times, but I personally feel the air doesn't flow that well. If you're right under a vent, you certainly feel it. When they came back out to install the UV filter, which had to be ordered, we had them show us how to adjust the fan speed ourselves, and we turned it back up. They just came back out today, three weeks after installation, to put the fiberglass insulation back up in the ceiling around the new unit. I hadn't noticed they had taken it down but not replaced it during the installation, and the LEAP inspector (you get a $450 rebate through a special county program) who came out spotted it and said they should have put it back up. They hadn't kept any insulation that was taken down, but luckily I had some.

    We haven't seen our first electric bill since the new system is in place, so I am hoping that a new, much higher efficiency unit will greatly reduce our bill despite our having to keep it 2-3 degrees lower. I will update my review if possible after I do.All in all, I think Mack Morris did a pretty good job, but I am not jumping up and down and singing their praises. If I had it to do over again and Robertson Electric could further drop the price, I'd go with them. We've used them a number of times for other household issues (electrical work, emergency hot water heater replacement) and they are fantastic.
    - Carole K.
  • A
    Robertson Electric
    Robertson has always performed excellent work.  Installation of both the HVAC system and the water heater presented some challenges that the company dealt with in a professional and helpful way.  They are always careful not to do any damage or make a mess and their post-work cleanup is excellent.  Their technicians are always on time, professional and courteous.  There may be companies in the area with lower prices but you get what you pay for.  We will continue to use Robertson for our electrical, HVAC, or plumbing work. 
    - Geoffrey N.
  • A
    J Sitko Construction
    The whole process went very well. They returned my call immediately and had the appropriate people come out to view the house and discuss the project and their recommendations. A day later we received an estimate/proposal by email, which they followed up on by phone as I received other bids. Once the job was awarded to them, they started within 48 hours and put in full days starting each day at 7am promptly and wrapped up the job within 7 days. The workman were very courteous and went above and beyond by tending to the little things (like patching siding that was missing from the footprint of the previous deck. The skim coating also went well in that they repaired areas that I didn't point out, but were in need of repair. They also did a great job cleaning up.
    - ERIC W.
  • A
    All Temp Heating & Air Conditioning
    Repairmen (Dale, Sam, Eddie) were all very friendly, professional, and punctual. Explained what they were doing, as they went along & cleaned up well afterward. Salesman (Mike) who came out to give us a quote on the new boiler, seemed honest and upfront about our options. I don't know if their prices are better or worse than others, as we didn't get other bids.
    - ERIC W.
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