firstSTREET

Founded 1988 • Angie's List since August 2010

Not Rated| 22 Reviews

Description

Additional e-mails - sharyon.tolbert@firststreetonline.com, inquires@firststreetonline.com. 1-800-958-8324. Additional DBAs - TechnoBrands Inc, First Street, Techno Scout, TechnoScout.com....

Verified Reviews

A few reviews for this pro…

F

RATED

11/25/2015

Installers started off with a no show. 3 days later installer came and worked for 2 days. He damaged my hall walls during that period of work! He said he would be back In a day or two. He did not return for 2 weeks! We complained to to Jacuzzi reps at Corp headquarters at FIRST STREET in Colonial Heights, VA. several times! I sent photos of the damage. Our complaints were ignored! The only respons...

DESCRIPTION OF WORK
Aging In The Home Remodelers were Supposed to have installed a Jacuzzi walk in tub. We were told would take 2 - 3 days! It's been more than 4 months now and no end in sight! Salesman told us we needed a larger hot water heater and that the one we had at that time had a leak! In fact, It did not have a leak, and the hot water heater they installed was smaller than the one we already had! I have the papers and manual from the one we had. They did not ever give us a manual or any papers for the one they installed! Husband had to crawl under the house and snap a photo of what was written on the side of the new one, then go on line to get the manual and info on that one!

CATEGORY buying services

SERVICE PROVIDER RESPONSE

Your comments regarding the service you received are very important to us. We do apologize and we do want to fix the problem. The initial installation was on 7/27, we received a complaint that our installer had caused some wall damage. We fixed this and painted in which we were told by you the customer it was done very satisfactorily. It was not until 8/20 that there was a problem with the water h...
F

RATED

10/22/2015

This was a bait-and-switch series of events that we will be sharing with the Attorney General of Virginia since we have had no response from Angie's List.  It is apparent that this 'Big Buy' offer from the start was NEVER designed to provide what was advertised, i.e. a 'Senior Safety Bath Design and Consultation'.  Instead the company, 'first Street' is a designated agent for the 'Jaccuzi' company...

DESCRIPTION OF WORK
The 'provider' did not provide what we paid for. The provider admitted when arriving that he was not at our house to fulfill the specifics stated in the Angie's List offer for which we prepaid. 

CATEGORY buying services

SERVICE PROVIDER RESPONSE

Your comments regarding the service you received are very important to us. We do apologize your experience with our firstSTREET consultant was less than perfect. Our firstSTREET consultants are trained to assess the safety of customers’ bathrooms. Of course, a large part of this assessment is providing a senior or someone with mobility problems with options to maintain safety in the bathroom. One ...
A

RATED

11/30/2014

I am quite satisfied with the purchase and service, despite the rather high cost. The delivery was as specified in their ads and literature; it went very well despite difficulties due to the chair lift on the stairs: very efficient, very professional.

DESCRIPTION OF WORK
Sold a "Perfect Sleeper" recliner with "white glove" delivery.

CATEGORY buying services

A

RATED

08/13/2014

As far as I know they are great. They delivered it and it works and I guess by now those batteries need to be charged again, it has been a couple of years. It has been great. Satisfied my desires. It did what it was supposed to do. At the time it was the only thing I could see and it works. The price is acceptable.

DESCRIPTION OF WORK
I ordered a bathroom lift that they delivered just fine.

CATEGORY handicap equipment

A

RATED

08/13/2014

My experience with them was very good. Whatever I ordered from them, I never had to return anything. I never had any trouble with them. I always get my stuff. When they charge, it's always the right amount. Overall, it was excellent.

DESCRIPTION OF WORK
I ordered slippers.

CATEGORY buying services

Services Offered

Buying work, home healthcare - medical equipment & disability equipment.

Services Not Offered

Installations

General Information
Free Estimates
Ask for detils
Payment Options
Check, Visa, MasterCard, American Express, Discover
Senior Discount
No
Emergency Service
No
Warranties
Yes