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Find Top-Rated Colonial Heights Exterior Painters

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House Painting reviews in Colonial Heights

  • A
    I called The Carpentry and Painting Experts, LLC to receive a quote to have my exterior fence cleaned and re stained.  Martin came out on 9/26/14 to give me a quote, and being pleased with the quote I received, I wrote a deposit check for $375.  This check was chased and processed on 9/29/14.  As the 1st week went by, I called Wednesday to speak with Martin, and he was unable to give me a copy of the contract.  I have no printer, and they tried to send it to my daughters work, twice, and she did not receive it.  The second week went by and I still had not received the contract.  When I called the company 10/6/14, I informed them that I would like for Martin to come out and bring the contract when he performs the work. At this time, miraculously, my daughter received a copy of the contract, which she signed and indicated the exact work that we wanted done, and proceeded to send it back to them. After this, I called them on the 7th to make sure they received the signed contract.  When I asked them when the appointment would be scheduled, they stated that Martin was the only one that could schedule and inform me when that time would come.  I called them on the 10th again because I hadn't heard anything, I spoke with Jessica who said she would send an email to Martin to have him get in touch with me.  I still did not receive word through the weekend, and so I called the office on 10/13/14, and after being asked if I would rather have Martin's email or phone contact information, I stated that I just wanted my money back due to the lack of professionalism and responsiveness on the behalf of Martin and the company.  At this time, I'm still waiting to hear whether I will receive my payment back.  I will be calling the company tomorrow morning to further proceed.  

    ** UPDATE: I spoke to the office and Martin (the sales rep), and I explained what my problem was. He took sole responsibility of the situation and lack of communication. He then rectified my issues with a $200 credit off the balance. He also informed me that they would do the kitchen tomorrow morning and would take care of the fence as well. He will be personally supervising my projects. 

    ** UPDATE: They came Monday the 20th with four men in order to finish my project. They started painting my back fence and completed satisfactorily. This required 17 gallons of stain and took them the better part of the day. They were professional, courteous and not sloppy by any means. They were gone when the job was finished. I am extremely pleased with Angie's List.
    - Patricia N.
  • A
    At this point, I just don’t know when I am going to be able to afford doing the exterior painting. I really like Jacob's Ladder. I have got other estimates from people that aren’t on Angie's List. Justin came out; he was a nice, young man. We walked around the house. My problem is not just painting; I need to have a lot of siding replaced. So that's where it is getting into great expense. We went around and looked at all the siding. That's really the main difference I have been having with the estimates. A lot of people that just want the work and don’t really want the job. They may be unable to do a great job or they underestimate how many pieces of siding need to be replaced. Justin did a real thorough job. We talked about all the different end caps and siding that needed to be replaced. I told him where I had already researched and where I had already found the siding in a couple of places because it's not stock siding. It's not vinyl siding; its T11 siding. He was really nice. It might have been a Thursday or Friday; he told me that it might be Monday before he would have the estimate emailed to me. I think that he actually sent it to me much sooner than that; it was either Friday night or Saturday morning. So it was several days early. He did follow-up afterwards to make sure that I had gotten it. He followed up several weeks later to see what I was thinking about it. I told him at that point that I was waiting for some other estimates. It has been a hard job getting anybody to estimate; not the painting part but the siding part. It has really entailed a lot more money than we were planning to put into it at this point for the siding.
    - Sue G.
  • B
    The response time for the initial quote was very quick.  We had good communication with the project coordinator.  The colors came out looking just the way we hoped.  The crew on site was efficient and very professional.
    On the plus side, they did a great job of properly priming all the new siding I had on the house, which was quite a bit.  The applied all the stain by hand, which I prefer.  My neighbor gets it done with a sprayer and it always seems too thin and doesn't seem to last as long.  There was no mess of any kind before, during or after the job.  
    The only concern I had, and perhaps this was my own fault for not clarifying ahead of time, was some of the caulking on the older cedar siding.  I had assumed that when caulking was included in the quote, they would take care of any gaps in the siding that can happen as the cedar dries over time. While they did caulk all the trim pieces and edges, they didn't do the siding in between.  Maybe I just assumed that and needed to spell it out. But that was my only criticism of the job.
    I would certainly use them again, I would just be clearer on my expectations.
    - Michael K.
  • A
    It has been holding up very well. He does a good job. They are very particular about what they do. They want everything to be right and they check it over before they leave. They are very friendly people. I will use them again in the future.
    - Joseph L.
  • A
    unknown
    - Carter J.
  • A
    Started and took about a week and one-half with breaks in between for rain.
    - Richard P.
  • A
    Spectacular result.  Other professionals with painting experience have seen house and said it was a terrific job.

    Work was performed fairly quickly too.
    - Richard P.
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Exterior Painters in Colonial Heights

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