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Transportation reviews in Clifton

  • A
    They come on time and sometimes early.  The drivers are knowledgeable and know the right routes to take. They do an excellent job for a reasonable price.  I am very pleased with the service.
    - Jill A.
  • A
    Northern Virginia Town Car & Limousine Service
    Driver was right on time, picked up all of our party at each house, expertly backing up pipe-stems.  Easy phone call to pick us up at the restaurant when we were ready to leave and we were on our way home.  A very nice experience, and not having to worry about driving after a nice meal and wine. 
    There was a slight billing error on the final invoice that once I pointed this out to the staff, they apologized and quickly credited my account.  The staff, BTW, was very responsive before and after the service.  I have tried to contact other services offer coupons through Angie's List and you never hear from them.  I would definitely call these folks again for limo service.
    - Henry D.
  • A
    Holly Acres Marine
    Their prices are reasonable, and it is what it is for boats. It just is, anytime I need something like that. They have fixed a couple of electrical problems with it, for which they had to spend a great deal of time to figure it out. They figured it out, and it has never failed since they fixed it.
    - JC H.
  • B
    Northern Virginia Town Car & Limousine Service
    For a celebration honoring my parent's 50th Anniversary we had 2 limos each pick up a group of 6 people from different locations in town and bring them to a restaurant for an evening out.  Return trips were included.  Pick-up was punctual and drivers were very kind, courteous and professional.  The only reason they are not getting an "A" overall is that during the month of May (and much of the summer) you are required to pay for a 6-hour minumum due to wedding/prom season - even though all we needed was the limos to each make 2 trips from Point A to Point B and back again.  Therefore, instead of just having to pay for the limos to make the trips, I paid to have the drivers at my beck and call for 6 hours while our family and friends were inside the restaurant.  I realize this is an industry standard, but it is unfortunate if you're trying to put anything like this together during the prom/wedding season.  Although it was more than I wanted to pay, it was still less than other estimates.
    - Kathryn L.
  • F
    Overall we had problems with the bus, with the bus driver, with the US Coachways dispatch, and with customer service after the trip. Agreements made about departure times were not kept, the bus had several problems, and the driver seemed unfit to deal with the various problems. We were completely dissatisfied with the service by US Coachways and US Coachways did not seem all that interested in rectifying the situation. Here are the details of our two-day trip. Day 1 4:15pm: Scheduled departure time 4:30pm: Called US Coachways dispatch, I was informed our bus had broken down and was told by dispatch that a new bus would be arriving in 15 minutes. 5:00pm: Called US Coachways dispatch, I was informed bus was supposed to be there in 30 minutes from previous call, not 15. I was told that the bus should be arriving at any time. I was told dispatch would call us back in 10 minutes yet received no call. 5:20pm: Bus arrived at George Mason University in Fairfax, VA. 5:30pm: We departed and immediately realized bus had no air conditioning as the in-cabin temperature read 82 degrees. 6:10pm: Pulled off I-495 into bus depot in Maryland to get AC fixed. 6:45pm: Air conditioning fixed, back on road. Driver asked, "do you want me to stop for gas?" We didn't know what to say as we don't know how far the bus can go on a 1/4 to a 1/2 of a tank of gas. 8:30pm: Stopped at Delaware House for dinner, agreed to leave at 9:00pm after the bus driver filled up. 9:00pm: At scheduled departure time, the bus driver told us he could not fill up due to a truck in the way...he was going back to the pump. 9:30pm: Left Delaware House on less than a 1/4 of a tank. We informed the bus driver that the cost to park the larger bus in Manhattan is $150. Given that we booked the smaller bus, we were not willing to pay for this charge. 12:00am: Arrived in NY. Against my recommendation and the recommendation of the hotel, the bus driver chose not to pay the parking fee and to leave the bus right outside the hotel. Day 2 (Scheduled departure time for NY: 5pm) 9:00am: Called the room of the driver, he informed me that the window of the bus had "fallen out" and that he would need to get it repaired. It was clear there was damage from some type of object (e.g., a bat). Upon inspection there seemed to be a piece missing from the corner of the window, suggesting someone did something to the window. There were also pieces of glass present in the cabin. We agreed that he would get the window fixed, get gas, and meet us at 666 3rd avenue at 5pm. 3:40pm: I received a call from George Mason University Purchasing, who had received a call from the hotel in NY, who were concerned because the bus driver had not checked out of his room and had left his clothes in the room. I informed the GMU rep to communicate to the hotel that we would not be paying an additional night for the driver. During both days I could not call the driver because his cell phone did not work and he was unable to remedy this problem. He also did not have a two-way radio, which is listed on the US Coachways website as something every driver carries. 4:00pm: I received a call from the bus driver (who had borrowed a phone from the garage) that it would take about an hour to fix the window and that he should still be on time. 5:40pm: Bus driver called and said he was finally leaving garage and that he would be to us in 15 minutes. 6:45pm: Bus driver arrives at location. I had let the students go eat so we agreed he would get gas and meet us at 7:15pm. 8:30pm: He arrives at our designated location without having gotten gas. He told us that the company wasn't "using" the Exxon any longer and that he got stuck in traffic. He was apparently unaware of company policy in this regard. 9:00pm: After boarding, we realized the AC was again broken on the bus. 9:15pm: We arrived in Secaucas, NJ to get gas for the bus. The driver let us remain on the bus ? it was not clear whether this was against company policy as he told us earlier we could not be on the bus when he was refueling. 9:45pm: We departed the gas station, finally leaving the NY area approximately 5 hours late. 11:45pm: At approximately this time, while driving down the NJ Turnpike, we noticed some odd behavior from the bus driver. Of course this is subjective, but it appeared that he was slowing way down (approx 40 mph) and then speeding back up (approx 75 mph) over and over, with no consistency. He also seemed to be swerving a bit, hitting the rumble strips on the shoulder 2 or 3 times. I asked him if the bus was okay and he said "yeah, yeah, no problem." It appeared he was tired and briefly drifting off to sleep. As we approached the Delaware Memorial Bridge, I noticed that his turn signal had been on for a few miles. After we crossed I mentioned this and he said something like: "yeah, I needed that for the tunnel, you know..." Given that we hadn't gone through a tunnel, at this point I encouraged the driver to stop at Delaware House rest area which was only a few miles away. He said he had been planning on Maryland House, but given that was 30 miles down the road or so, I thought that was not a good idea. After we stopped at Delaware House the driver said "I really needed that stop, thanks." I tried to keep talking to the driver from Delaware House back to the DC area just to make sure he was okay to drive. I also asked the driver when he was scheduled to travel again and he stated 7:45am the next morning, which if happened would be against the driver rest policy. 2:25am: We arrived at George Mason University. While we were frustrated during the entire trip, it was during these last few hours where we were actually scared. The bus driver was also noticeably smacking his leg, my guess is in an attempt to stay awake. I don?t blame him ? he had a long day too ? but ultimately he was responsible for our safety and we did not feel safe. Attempts to get a refund from US Coachways were stalled at every turn, even though on their website they deal with complaints in a prompt manner. After 5 weeks their "best" offer was $200 and a 10% reduction on future trips. After making a counter offer of half the price, they never contacted us again. We found the driver, the customer service representative, and the dispatch all rude and unhelpful both during the trip and after. Truly one of the worst customer service experiences I have ever been a part of.
    - Kevin R.
  • F
    Crystal Coach
    We hired Crystal Coach as a wedding gift for our friends. The company agreed to bring a small, 6-passenger, black car befitting an understated, classy couple. The car would pick up the couple after the reception, take them on a tour of the DC monuments, then drop them at home. Instead, the company sent a 22-passenger stretch hummer, complete with terrible blue neon and a horn that played obnoxious loud songs as it pulled away. This was NOT the send-off the couple wanted. Then the driver pestered the newlyweds to cut short their trip -- he refused to take them around the monuments and insisted he had somewhere else to be. He took them straight home despite their protestations and my having paid for three hours of service. When I complained to the company, they insisted I had gotten a "free upgrade" and refused to give me a refund or even apologize. Eventually, I got the owner on the phone and he yelled at me for giving him grief, sticking to the "upgrade" story. It was a horrible experience, not just for me, but for the newlyweds.
    - Emily H.
  • B
    Classic Travel at Tackett's Mill
    - PAMELA Z.
  • A
    Prime Executive
    - Wayne R.
  • A
    Northern Virginia Town Car & Limousine Service
    I wrote another review but for some reason it didn't go through so this will be short. They did a great job and I would use them again.
    - Melissa M.
  • A
    Northern Virginia Town Car & Limousine Service
    They were so nice and did a great job with my daughter. The limo that was there was clean and very nice. The driver was very polite and they liked him so much, they gave him an extra $20 tip.
    - Marie K.
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Transportation Services in Clifton

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