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Auto Repair reviews in Clifton

  • A
    G&C Tire & Auto Service
    They're reasonable but the thing I really like about them is they're honest, they fix the problem as opposed to I think this is the problem and fix it turns out it's not. I don't mind paying a little bit extra as long as I know it's getting done properly.

    - Riad Y.
  • B
    Ted Britt Ford - Fairfax
    I was really happy. They did a really good repair job. The service representative I talked to was very helpful and really took care of me. He was very good, very friendly and knowledgeable. It was a dealer, so it was fairly expensive. My biggest problem was, I showed up to pick up the car, the cashier was nowhere around, I had to wait a long time for the cashier to show up.
    - Robert B.
  • A
    Fairfax Auto Repair
    I made an appointment two days in advance for an oil change.  I reached before time and was accommodated to get the service done.  Everything from reception to service was done in a very professional manner.  I'll definitely avail their oil-change coupon in future.  Great experience!
    - Faisal Q.
  • A
    Virginia Tire & Auto of Centreville
    I have been a customer since 1989 when I moved to the area. Very pleased with this establishment. Mr. Quinn and Mr. Miller are quality people, very professional. On difficult issues, I receive thorough explanations, pros & cons on alternative approaches, and no BS. This is a good business operation.
    - Richard B.
  • D
    Mr. Tire Auto Service Center
    Our 4runner's front tail light needed to be changed.  I brought the light with me and asked if they could change it for me.  They said they would take a look at it.  I asked how much it would be.  They told me the price would be dependent on how difficult it would be to change.  Well, I thought they were really helping me out by doing this.  It took them about 5 mins to change the light out.  I was very happy until they charged me so much for just changing out a light that I provided to them.  I have been to another auto shop where i have seen them not charge to change a light out.  I felt like they totally took advantage of me.  If I had known they would going to charge that much, I would have never had it done there.  Very disappointing and I will never go back
    - Bobbitt W.
  • C
    Ted Britt Ford Lincoln - Chantilly
    I brought in my vehicle at 8:00 AM on Wednesday July 8, 2015 as noted in the appointment that I arranged 1-2 days prior.  I knew the work would take a while so I requested a loaner car for the day.  I knew that they run out of loaner cars almost immediately when they first open in the morning but it was frustrating this time considering the maintenance and diagnostics was not going to be a quick task.  As an alternative, I waited for the dealer's courtesy shuttle.  However, I couldn't wait any longer than the 30 minutes I ended up waiting so I paid for a Uber car to take me to work.  For 2 days I received phone calls in the afternoon stating they didn't get to my car that day.  On the 3th day I was starting to get frustrated so I called at 1:00 PM in the afternoon and requested a status.  No update to the status.  I therefore asked the representative to call back with a status at the end of the day, which he did not do.  What was the reason for having an appointment?  If I made an appointment with a client and didn't show up for 4 days, I'd be fired.
    Fast forward 2 additional days to Sunday July 12, 2015 and I finally get a call mid-day with a quote for about $2500.00 worth or work that was "needed".  I didn't receive an apology for the inconvenience of it taking 4 days to tell me what was wrong with my car.  I decided to pay for the oil change and the diagnostic fee ($130.00) and take the rest of my business elsewhere.  The specific issue with my A/C was a faulty blower motor which the dealership quoted me separately at $590.00.  The other mechanic I went to ordered the part from this dealership and charged me $290.00 for the same service.  I was also told that half of the "needed" services explained to me by Ford were not needed and the other half could wait a bit longer before having to be addressed.   I've generally had good service from Ted Britt Ford in the past (I bought my car in 2009 brand new from them) but over the past 1-2 years I've noted a decline as they've changed staff in the service department.   Between the loaner car inconvenience, 4+ day response on a A/C diagnostic and the less than seller interaction with the staff I had to reconsider my car maintenance options and I'm glad I did.
    - Michael C.
  • A
    Yates Automotive Inc
    Everything went well. Yates Automotive provided excellent service at a good price. The staff was very professional.  They even washed the car for us after the repairs. I would definitely use Yates Automotive again. Thank you!
    - Tim G.
  • F
    Dulles Auto Clinic
    .I call up and asked the person who answered the phone if they service town and country chrysler vans. He said, yes they do. I tell him I need a thirty thousand mile tune up and a list of five specific things I would like fixed. 1) the side sliding door doesn't respond when button is pushed to open it. 2) the front driver seat heater does not work. 3) leak under car. 4) fan is not working  properly. 5) the heater isn't working. The guy I was talking to said okay, when do you want to bring it in? I told him I would drop it off that night. Everything sounds clear so far. I talked to the mechanic the next day and am told the door would cost more than the van is worth to fix and he could not guarantee he could fix the door even if he tried?! The front seat would cost more than the van is worth to fix, the heater works just fine, there is nothing wrong with the fan.
    I am the only one who drives my van, which is kept in my garage. The van doesn't have a scratch on it. It is as good as new. Spotless and kept out of the elements, no accidents, perfect condition. A little over 30,000 miles. All of the things I listed to be addressed occurred in the last two months for whatever reason. Okay, so don't fix the door or the front seat, I'll take it to the dealer to have those two things fixed.  He then proceeds to tell me there is nothing wrong with my heater (other than the fact that it doesn't emit heat) or fan (just a deafening noise but no air coming out of the vents) and that I should just change the position of the open and close dials on the vents.  In the first place just turning the heater on warms up the vehicle, but only if the heater is actually working, but the dials on my vents were in the same position they were when i bought the van since I didn't change them but when I noticed neither the heater or fan were working of course I tried adjusting things, turn the fan on higher, lower, opening and close the vents to see if any adjustments would make a difference. Conclusion, no adjustments changed the nonworking condition of the fan or the heater.
    I do not think that the man who talked to me could have been more condescending and rude. The fan either blows air or it doesn't. The heater either discharges warm air or it doesn't. To tell me whether or not I know if my heater and fan are working or not working, is insulting. When I tried to explain to him that my heater and fan had always worked very well and that the way they were currently performing  was drastically different from the way they had performed for the life of the van, his response was he had other things to do then listen to me. Though he did have time to drone on and on about air filters. Which I patiently listened to. My cabin air filter is brand new, bought and installed before taking my van to this shop. If he was under the hood inspecting my engine he should have noticed that I had a new air filter so why waste time, that  he said he didn't have to answer any of my questions, on a lecture about what air filters do?
    So even though I called and ask specifically whether or not they serviced Chrysler town and country vans and gave them a list of things that specifically needed fixing prior to making the appointment then taking off work to take my van to someone other than a dealer to be serviced, nothing was fix on my van that I had spoken to them about in my initial phone call. The fluid leak would have been addressed during the regular 30,000 mile tuneup. So now I'll have to take another day off from work to have my van serviced somewhere else and now I have absolutely no confidence that they performed the tuneup properly if at all.
    Almost any place that works on cars can do a tuneup. I wasn't looking for a place to do a routine tuneup. I was looking for a place that could service my specific van's needs for the long term, which is why I was very clear in my initial phone call. Total waste of (my time) and money.
    RESULT
    So I attempt to pickup my van. When I get to the van I notice that the back door had been disassembled and the parts where laying on the floor. Next I turn on the van to see how the fan was functioning and not to my surprise the fan was still not working properly, but now had two new addition problems. One it would no longer turn off and two it was still running full blast but additionally when turn to the off position it some how revved up the fan even more then in the completely full blast position.  So I  could not drive the van and had to leave it there. This was Saturday so I had to take another day off from work to pick it up on Monday. I received no apology no reason why my van was returned to me in this condition. They said it was a fuse
     After approximately 250 miles of driving my van, I'm driving along and people around me are honking and point at my van. I look in my side view mirror and see billows of smoke emanating from the back of my car. I pull off the road into a neighborhood and people come running up thinking my car is on fire. The smoke and the smell of burning rubber is overwhelming. So I had to have my car towed. Dulles Auto and changed my brake pads and in the process had screwed them up. So in the end I had to have another auto garage go over my entire van to see it it was safe to drive. Obviously, I would never recommend Dulles Auto.
    - Greg & Pam Z.
  • B
    Rosenthal Fairfax Honda
    The car is still under warranty so I did not pay for the service. The service is not personal- I feel like I am just a number. They have done good work but I have not had rapport with them. They have met all out timelines.
    - Barry & Barbara W.
  • A
    SPRINGFIELD AUTO CARE INC
    I have been using them since 1999. I have everything done from brakes and had work done for different cars- a porsche, jeep, ford explorer and I take them to him for servicing. He is totally honest. The price is extremely reasonable. He guarantees the quality of his work. He is punctual but if he runs in to an issue, he calls you and tells you what it is. He provides lots of great feed back and it is always done when he says it is going to be done.
    - Barry & Barbara W.
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Auto Repair Shops in Clifton

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