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Cleaning reviews in Christiansburg

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  • the co. reps had excellent customer service skills over the phone, and were very helpful when i wanted to change the time of the appt. the job they were on prior to ours ran over, so they called to let me know and ask if this would be o.k. i don't think they were more than 10-15 minutes past our appt. time. afterward, they explained their work; there were some trouble spots from a previous tenant. they offered to return once those areas had dried in order to tackle them again. they were very careful, and did not mark or damage the walls w/their equipment. this company did a GREAT job at a reasonable price, and were very efficient!!
    - elizabeth f.
  • I worked for this company for 1 day! She didn't make us wear gloves, or masks and did not give us a list of the chemicals she would be using. Deann was very rude, and if the customer wanted something done a certain way she would get very irritated, and roll her eyes as if they weren't paying her for it! I was told I would receive my check on Friday February 24th it didn't get to me until February 27th which she claimed she mailed it on the 24th but the check had the 27th date on it as well she put the wrong last name on my check after telling her twice to not use that last name that is on my Facebook to use my maiden last night that I had put on my application!! I couldn't cash my check. I had my mother contact her since she had blocked me on Facebook and my number I had to have my mother contact her about my check. She was very rude towards my mother. It is unacceptable that she used my Facebook last name and she stated to my mom "I no longer have her application, so I went off her Facebook name" Who does that?? This company is very ******, and shouldn't even be in service! She claims she is very Christian and is hardworking, but she is very rude and mean! And doesn't know how to clean. She stood around all day instead of helping, and dusted with a hand held duster. Not a professional company!
    - Savannah C.
  • They were fantastic. They were always on time and cheerful and got the job done quickly. Even when I had to place the house up for sale in the fall, I paid them to clean the house from the top to the bottom so it would look wonderful to potential buyers. I cannot say enough about them since they did such an excellent job.
    - Brenda G.
  • Called several companies before finding this one, all quoted $300.00+. Quoted price at Carpet Cleaning Solutions $165.00. Carpet is 10 years old and I have done it with a Rug DR. every six months or so. First time EVER done professionally. Will not deal with anyone else. As long as I own my home, only one company will clean my carpets. He works miracles within limits. He will do everything within his ability to get all stains out and did. However, if you have some serious stains, which I did, be reasonable. He got them out, but be realistic.
    - Michael V.
  • We just had our carpets cleaned again by Quest Floor Care and will continue using them. Their work is outstanding. Besides making the floor look new, this year they fixed a spot where bleach had been spilled on a dark carpet, discoloring it. They did an amazing job. We had thought the carpet was ruined, but now the spot is gone. We paid an extra $50 for this treatment, worth the cost. Thank you! Quest costs more than other services available here, but you get good value for the money.
    - Deanne E.
  • I received an extremely prompt response and was able to schedule an appointment in short order. He did an excellent job cleaning the steps and landing, which are over 10 years old. I didn't expect perfection, but this provider tries for it. He spot cleaned a few tough areas and even hand brushed some animal hair that was difficult ingrained. Again, I didn't expect a miracle, but my carpets look much, much better. T
    he appointment was longer than I planned, but that was due to the excellent job this provider does. We did a quick check together and he told me to send him a message or call if I had any issues and he'd swing by to treat the area again. He also followed up via direct message which I think shows a high level of customer service.
    - Alexander M.
  • After living there for 5 years (with 3 kids), the carpets were obviously worn out.  There were paint stains from where we had painted the bedrooms.

    Joseph came over within 24-hours of contacting him and was incredibly more effective than we could have imagined.  It took some time, but he worked the floors until the paint stains were hardly visible.

    I was completely impressed by his work ethic & professionalism!
    - dave f.
  • When service man arrived, it was one person.  He came in a vehicle that looked like it had been duct taped together in order to provide services (it was not professional looking).  He thoroughly cleaned the stairs and sofa with a vacuum to begin with and then came in with the actual cleaning tools which injected and extracted the cleaning solution.  The job was okay but it seemed a little expensive for the service and the time it took.  With one person it took about three hours for the whole process.

    - Courtney B.
  • They were very good. I used them because I saw their ads and I'd used them before. There were two people that came out and they were able to remove the spots from the carpet. They were professional and respectful of my home.
    - Rita C.
  • Everything went very smoothly, from scheduling to cleaning services. They gave us good instructions on how to prepare (vacuum) and how long to wait for the carpet to dry. There was a lot of ground in dirt, so we were skeptical that it would work with one cleaning, but we are very pleased with the results. The price was great for a very high quality of service I would not hesitate to use again.
    - Maura B.
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Cleaners in Christiansburg

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