Stokley's Services Inc

A385 REVIEWS

Founded 1938 • Angie's List since May 2006

Angie's List certified badge

Awards & Badges

Angie's List Super Service Award badge
Super Service
Award 2019

Hours

Monday
8:00 AM - 5:00 PM
Tuesday
8:00 AM - 5:00 PM
Wednesday
8:00 AM - 5:00 PM
Thursday
8:00 AM - 5:00 PM
Friday
8:00 AM - 5:00 PM

Company Contact

711 Falcon Avenue Ste C-1

Chesapeake, VA 23324

Description

Stokley's Services is a family owned business since 1938 and Tidewater's Oldest Heating and Cooling Contractor....

Verified Reviews

385 Total Reviews
Reviews by Rating
A Rated
335
B Rated
23
C Rated
7
D Rated
7
F Rated
12
Read reviews by category
Heating and Air Conditioning (383)Air Duct Cleaning (18)Water Heaters (1)Plumbing (1)
Showing 1-10 of 385 reviews
A

RATED

01/06/2020

We've used Stokley's Services since 2015, starting with Angie's List A/C tune-up deals on the two HVAC units in our house. We've also purchased an Angie's list furnace tune-up deal and were very pleased with the price, quality, and timelines of their service. When our old units reached end-of-life, we had Stokley's install a new American Standard attic furnace & central A/C in 2017, then a Trane g...

DESCRIPTION OF WORK
Furnace tune-up, A/C tune-up, HVAC system replacements

CATEGORY heating & air conditioning/hvac

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 12/02/2019

SERVICE PROVIDER RESPONSE

Waking up to find a straight "A" review waiting for me to read about our company is a wonderful way to start my day. I'm glad that you were so happy with our work that you took the time to write this awesome review. Thank you!!! :)
A

RATED

09/30/2019

I have 2 AC units and an oil hot water system. I was having problems with 1 of my AC units but the contractor that had performed the system install had gone out of business. I searched for a reliable HVAC company as a replacement. I contacted a couple of contractors that could perform the necessary repairs but could not get scheduled in under 3 weeks. When one did show up I had to wait another sev...

DESCRIPTION OF WORK
Service and maintenance of boiler, heat pump, and air conditioner

CATEGORY heating & air conditioning/hvac

COST $527

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 07/01/2019

SERVICE PROVIDER RESPONSE

Thank you for the kind words and I am glad that we could help. We try our best to respond as quickly as possible. Except in rare cases, if you call us first thing in the morning we can get there that day. I couldn't ever imagine telling a customer, or a potential customer, that they would have to wait 3 weeks for us to get there. I remember when my tech first took the panels off of your boiler and...
A

RATED

07/09/2019

My first experience with Stokely’s was a few years ago when my furnace went out two days before a January snow storm. In fact, it was a Thursday afternoon. Stokely’s came out the next day and told me they would not be able to replace our furnace that day, but said they would be back later that day with space heaters. They returned a few hours later with 3 brand new space heaters for us to use unti...

DESCRIPTION OF WORK
Replaced Furnace, AC and thermostat

CATEGORY heating & air conditioning/hvac

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 06/10/2019

SERVICE PROVIDER RESPONSE

Thank you for taking the time to let other members know about your experience with our company. We really do try to "go the extra mile" as you said. I think this is what separates us from other companies. My Dad taught me to treat people the way that I want to be treated at an early age. When I decided to join the family business he repeated that lesson and added, "Treat people the way that you wa...
F

RATED

06/30/2019

Signed up for HVAC checkup deal. Part of deal was up to I think two pounds of refrigerant. Tech said he could not connect gauges into system but I told him checking it was part of the deal. So he connected into system and said I was two pounds low and would add refrigerant. He stated I had to sign a waiver in case of leaks. I explained there was no mention of that in the deal. After he disconnecte...

DESCRIPTION OF WORK
HVAC Maint check

CATEGORY heating & air conditioning/hvac

SERVICES PERFORMED? Yes

SERVICE PROVIDER RESPONSE

I find it odd that I am getting this review 3 years after the work was done without ever hearing about it until now. How can I fix something if I don't know it'[Member Information Removed] broke. I may or may not agree with you but it is always best to discuss it. To be clear, your system wasn't working when we got there: something that you failed to mention when you purchased the special. That be...
A

RATED

06/14/2019

I wish I could rate this company higher than an A. From the first phone call, it was apparent that we were in good hands. Everyone we dealt with was courteous, professional, and honest. Installation of the new units was seamless. When we had a product warranty issue a few months in, Stokely’s honored their word and took care of us quickly. If you need any HVAC work done, I would highly recommend t...

DESCRIPTION OF WORK
New heat pump and air handler

CATEGORY heating & air conditioning/hvac

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 06/14/2019

SERVICE PROVIDER RESPONSE

Thank you for the great review and for giving me an opportunity to discuss something that I hear far too often. Every year we get calls from new customers that complain about the HVAC company that they had been using. One of the biggest complaints that we here is that the other company either won't honor their warranty or are out of business. I learned numerous things from my father, both in my pe...
A

RATED

05/21/2019

They were super to work with and we were highly impressed with their workmanship. I would highly recommend them and I will definitely use them again.

DESCRIPTION OF WORK
They replaced the heating and air system in my home.

CATEGORY heating & air conditioning/hvac

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 08/21/2017

SERVICE PROVIDER RESPONSE

I'm glad to hear that you are happy with our workmanship. I noticed that you have not signed up for our annual maintenance plan. You really should so that you can protect your investment. Every mechanical system needs to be cleaned and serviced on a routine basis. I will have someone in the office resend the agreement to you. Thanks again for the great review and don't forget to tell your friends ...
A

RATED

05/19/2019

I contacted Stokley’s for a winter furnace tuneup. I knew I needed to replace the unit, but other companies had tried to sell me air conditioning units saw well. Even after informing them that my ac had been replaced five years ago. Stokley’s told me I only needed a furnace and the price was ver reasonable. The technicians were courteous, professional, and efficient. Stokley’s is the only ac and h...

DESCRIPTION OF WORK
Installed new furnace

CATEGORY heating & air conditioning/hvac

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 10/16/2018

SERVICE PROVIDER RESPONSE

Sometimes it is shocking to hear stories about what other HVAC contractors do or say. Why would anyone want to replace an air conditioner that is only 5 years old? Why would a so-called "professional" HVAC company recommend that you should replace it. I don't care if it is a part or a piece of equipment, We will give you recommendations if we see something is not right or starting to fail but we w...
A

RATED

04/15/2019

They came out to the house and determined that the AC could not be repaired and had to be replaced. They were able to order and replace my AC unit quickly and efficiently.

DESCRIPTION OF WORK
Air Conditioner repair

CATEGORY heating & air conditioning/hvac

COST $4,000

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

SERVICE PROVIDER RESPONSE

I'm glad that you were happy with our services, our work, and your experience with Stokley's Services. Thank you for taking the time to share with other Angie's List subscribers. It is always nice to know that our customers will hire us again!
A

RATED

04/10/2019

Showed up on time, fixed furnace and fixed for a very reasonable price

DESCRIPTION OF WORK
Repair AC system

CATEGORY heating & air conditioning/hvac

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 04/10/2019

SERVICE PROVIDER RESPONSE

Thank you for taking the time to share the experience that you had with our company. I take great pride in knowing that we treat our customers the way that we want to be treated: your review highlights a few of the ways in which we do just that. Remember that many breakdowns can be avoided by having the system serviced on a regular basis. Thanks again for the great review and I hope that you have ...
A

RATED

12/03/2018

On time and professional. The arrived prepared and two men completed the work under the house in about 3 hours. They removed all debris and left the crawlspace clean. Most of the replaced insulation was on a main trunk line that goes across the back of the house - large. Insulation had to custom fitted and installed. I have been dealing with this firm for over ten years and they also provide twice...

DESCRIPTION OF WORK
Replaced about 25 feet of insulation on ductwork in crawlspace and repaired minor tears on remaining ductwork.

CATEGORY heating & air conditioning/hvac

COST $600

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 10/15/2018

SERVICE PROVIDER RESPONSE

Yes, we do stand behind our work and thank you for bringing that up. As much as we try to do everything right the first time mistakes and accidents happen. No one is perfect but how a problem is handled is one of the things that define us. So many companies do no not stand behind their work and I don't understand why. It just makes more sense to me to do the right thing and make things right: this...

Services Offered

Sales, service, and installation of air conditioing and heating systems. Custom designed duct systems. Indoor Air Quality products.

Services Not Offered

New construction.

General Information
Licensed
Yes
Bonded
Yes
Insured
Yes
Free Estimates
Yes
Eco-Friendly Accreditations
No
Payment Options
Visa, MasterCard, American Express, Discover, Check, Financing
Emergency Service
Yes
Warranties
Yes
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.