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Hours

Monday

8:00 AM - 5:00 PM

Tuesday

8:00 AM - 5:00 PM

Wednesday

8:00 AM - 5:00 PM

Thursday

8:00 AM - 5:00 PM

Friday

8:00 AM - 5:00 PM

Company Contact

711 Falcon Avenue Ste C-1

Chesapeake, VA 23324

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Description

Stokley's Services is a family owned business since 1938 and Tidewater's Oldest Heating and Cooling Contractor....

Deals

Furnace Tune-Up…

OFFERED BY

Stokley's Services Inc…

A 399 Reviews

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399 Total Reviews

Reviews by Rating

A Rated

348

B Rated

C Rated

D Rated

F Rated

Overall Grade Breakdown

Professionalism

Responsiveness

Price

Punctuality

Quality

Read reviews by category

HVAC Companies (395)air duct cleaning (25)water heaters (1)plumbers (1)

Showing 1-10 of 399 reviews

RATED

11/14/2020

I'm so glad we found Stokley's Services. We have had a home warranty for the last two years and have had really inconsistent heating and cooling professionals. I finally decided to seek out a professional who we could work with consistently and the entire Stokley's team has been phenomenal and I love that this is a family owned business that is well-established in Hampton Roads. Michelle and Tim h...

DESCRIPTION OF WORK
A/C and gas boiler maintenance, install new gas boiler

CATEGORY heating & air conditioning/hvac

COST $7,880

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 11/05/2020

SERVICE PROVIDER RESPONSE

Thank you so much for the wonderful review. It always makes my day to see that our customers enjoyed our company and our work so much that they took time from their day to let us and others know about it by posting a review so that others can see it and hopefully use us too. It was great talking with you and sharing some laughs. Thanks again for the review. Remember, if you need us we are only a p...

RATED

11/07/2020

I contacted Rob Short of Stokley's Services in June to get an estimate on a full replacement of my existing heat pump system (including ducting) and conversion to an AC/Gas Heat system. He came out and did a thorough walk-thru and provided me a very reasonable quote a couple days later. We discussed when to do the job and agreed that late fall would be the best weather and availability. I contacte...

DESCRIPTION OF WORK
Heatpump and ducting removal...gaspack and ducting installation.

CATEGORY heating & air conditioning/hvac

COST $14,000

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 11/07/2020

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Photo for Stokley's Services Inc - 711 Falcon Avenue, Chesapeake, VA - 39008937

SERVICE PROVIDER RESPONSE

Thank you for the awesome review and I am happy to hear that you are pleased with our crew and their work. We strive to provide the best possible equipment, have it installed properly by the best crew, and maintain and/or service it with the best technicians. This way the equipment should give you many years of comfort. It always makes me feel good when customers take the time out of their busy sc...

RATED

09/11/2020

Very professional. The gentlemen came in and gave us some information on each heat pump. So we can make our own decision. We can decide who we can go with. They were very good. It was the beginning of the Covid, they came in with booties and mask. We will differently use them again.

DESCRIPTION OF WORK
Heat pump

CATEGORY heating & air conditioning/hvac

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 04/27/2020

SERVICE PROVIDER RESPONSE

Thank you for the wonderful review. It seems like it was just yesterday since we installed your new heat pump system. Between the extreme heat and Covid-19 this has been a very busy year and trying year. I can't tell you how hard it was to find the PPE that we needed so we could keep working. Hopefully the worst is behind us. Please keep in mind that you other system is 21 years old and past the a...

RATED

09/01/2020

Not at all good. They do the job to create more paid work for them again. Technician and the owner said it is a craked heat exchanger and the cost could be up to 2500 to 3000 dollars to fix. I consulted one other technician and I paid 125 dollars to fix it. Its as simple as replacing flame sensor. What a difference in analysis of the issue and projected cost to repair. I paid 150 dollars for the v...

DESCRIPTION OF WORK
To check on why heating not working

CATEGORY heating & air conditioning/hvac,air duct cleaning

COST $150

SERVICES PERFORMED? Yes

WORK COMPLETED ON 01/02/2017

SERVICE PROVIDER RESPONSE

This is the 3rd review from this customer for a service call from 2016. He has provided absolutely no evidence to substantiate his claims which I have asked for several times. We physically showed him the crack in the heat exchanger: he even signed the ticket that acknowledges that he saw it. He decided to have his home warranty make repairs but because he will not or cannot show me the ticket (th...

RATED

08/05/2020

The service tech was on time, and knew what he was doing. He explained everything he was doing. I would not hesitate to call them again if need arises,

DESCRIPTION OF WORK
a/c not working right.

CATEGORY heating & air conditioning/hvac,air duct cleaning

COST $75

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 07/22/2020

SERVICE PROVIDER RESPONSE

I'm sorry that I have not responded sooner, but I just got this review (4 months later). Thank you for sharing your experience with other subscribers and I am glad to know that you would use us again. I do not recommend the energy management boxes that the power company puts on people's a/c units: especially if someone has medical needs, pets, or stays home during the day. It allows them to shut d...

RATED

07/24/2020

Stokely's Services were extremely professional and courteous. The technician, Shaun were very pleasant, very knowledgeable, quickly identified the problem and completed repairs within 15-20 minutes. We will not hesitate to use Stokely's again!

DESCRIPTION OF WORK
A/C Unit not cooling

CATEGORY heating & air conditioning/hvac

COST $254

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 07/23/2020

SERVICE PROVIDER RESPONSE

Thank you for the great review. I must admit that the last couple of weeks have been exhausting for our team. Our phones have been ringing off the hook and it's all the office staff can do to handle the calls. The guys in the field have it harder but they've been troopers: they keep a smile on their face and keep on keeping on!

RATED

07/23/2020

They cleaned our air duct perfectly. What a great experience it was!! I am impressed with their services.

DESCRIPTION OF WORK
They cleaned our air duct perfectly.

CATEGORY air duct cleaning

COST $290

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 07/19/2020

SERVICE PROVIDER RESPONSE

Thank you for the nice review. That being said, if you liked the duct cleaning that we did, you'll love our repair and replacement of you heating and air conditioning system. Please keep us in mind. Thanks again.

RATED

06/19/2020

They deserve their A+ rating. They were able to schedule me in for the next day (I called in the evening) without charging me emergency rates. Communication was excellent regarding when the technician would arrive. The technician himself was knowledgeable, efficient at resolving the problem and performing the necessary maintenance, and answered all of my questions. I will use Stokley's again and w...

DESCRIPTION OF WORK
unblock clogged condensate line & maintenance clean and check

CATEGORY heating & air conditioning/hvac

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 06/04/2020

SERVICE PROVIDER RESPONSE

Thanks for the nice review. It always makes me feel good to see that our customers will refer us to their family and friends. :) I highly recommend that you sign up for our maintenance program. It is designed to prevent problems like your had from happening in the first place.

RATED

06/19/2020

My AC system went down about 6 days ago. Initial indications were that I sustained a cooling coil failure, and Freon leaks throughout the entire AC system. Technicians recommended that the entire system be replaced because replacing certain parts was only going to be a near-term fix, vice a long-term solution. As such, I solicited several quotes for the system replacement and Stokley's Services wa...

DESCRIPTION OF WORK
AC systems replacement

CATEGORY air duct cleaning

COST $7,000

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 06/19/2020

SERVICE PROVIDER RESPONSE

Thanks for the great review. I am very proud of our guys and their abilities. I've never understood why some HVAC companies try to sell the customer things that they really don't need. I try to take the approach that "if this were for my Mom's house what would I recommend." Another way to put is "we treat people the way that we want to be treated." I think our customers appreciate our approach! Th...

RATED

06/15/2020

I really enjoyed both of the techs who came over. They took the time to explain everything to me and what my best options were. They were Very personable and respectful. I would use this company Again simply because of the professionalism and the reasonable costs.

DESCRIPTION OF WORK
Surge test and refill on refrigerant

CATEGORY heating & air conditioning/hvac,air duct cleaning

COST $695

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 06/15/2020

SERVICE PROVIDER RESPONSE

Thank you for the nice review and I am happy that you enjoyed our techs. I need you to understand that we weren't able to provide a permanent fix. We bought you some time. Your system is very old and in really bad shape. I strongly recommend that should be replaced. I would also recommend that you replace it sooner rather than later at you convenience rather than waiting for it to completely die o...

Services Offered

Sales, service, and installation of air conditioing and heating systems. Custom designed duct systems. Indoor Air Quality products.

Services Not Offered

New construction.

General Information

Free Estimates

Yes

Eco-Friendly Accreditations

Payment Options

Visa, MasterCard, American Express, Discover, Check, Financing

Emergency Service

Yes

Warranties

Yes