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Outdoor Living reviews in Chesapeake

  • A
    My experiences with Flawless Pools was nothing short of excellent from the point of first contact to the completion of the job (4 days due to my schedule). Mike is pleasant and easy to talk to. He did an awesome job and I was completely satisfied. In addition to the closing Mike thoroughly explained the job and added those extra details that made his quality stand out. For example, he did not have to wrap and zip tie drain hose, clean the pool desk, and cover the piping with plastic. His services exceeded those I have received from other pool companies I have used and his pricing a fair.. Will definitely use again.
    - tom b.
  • A
    Since being in the construction business for over 50 yrs., I was skeptical of hiring someone I didn"t know. I have seen numerous contractors promise you the moon but fall way short. I saw American liners reviews on Angies List and was impressed by all of the great reviews. I called American liners, set up an appointment and the owner ( Tony Wallace) showed up on time even in the pouring down rain! Tony gave me an estimate. Told me the price, what he was going to do, when he would start and finish. He kept his word to a tee. Beautiful job!! Highly recommend !!!!
    - henry d.
  • A
    Tony and his crew were fantastic. We had paid for a different pool contractor who was never there and didn't do the work we contracted for. Our pool had been a mess for nearly 9 months. Tony came explained what needed to be done, pointed out issues that the other contractor caused and finished in less than 3 weeks. It only took that long because he had to wait on the liner he ordered. Great job, looks beautiful. Would hire for any pool project again big or small
    - Giacomo B.
  • A
    The tech pointed out some issues with the installation of my motor. Although he wasn't able to solve the problem, he offered some great advice and was especially courteous. I'll definitely consider the company when I need a new liner.
    - Guillermo F.
  • F
    *This review contains foul language, but is necessary to include as it is a direct quote from the business owner.* It's difficult to decide where to start when writing this review but I think when Nate called us "pompous ********" is a good place to kick things off. After calling the company repeatedly to check on the status of a part that was ordered wrong by their employee, we received no communication. After 10 days of calling, we were able to make contact with the business owner, who mocked and belittled our lack of knowledge of the specific pump part that was in question and then called my boyfriend a "pompous *******". The most "Sage" advice I can give you is to stay as far away from this company as possible.
    - Samantha B.
  • F
    At first things went well - Mike worked very hard installing liner and was doing a great job. It has been 2 years so some things are foggy but I have all the correspondence from emails. Mike never finished the liner installation. My brand new liner has 12 big wrinkles in it - that now cannot be removed. He kept saying he was coming and wouldn't. I am so disappointed in Mike. I kept waiting form him when he said he would come and nothing. No call - nothing. He came once to remove wrinkles and I don't know what happened but he left and the wrinkles were still there. As much as I would like to say I would give him another chance - I can't. He won't return calls, emails or text messages. Yet I see that he does work for some just fine and others have the same experience I have. As much as I hate the big pool companies around here - at least they do what they say they will do. He needs to make this right - either get the wrinkles out or put in a brand new liner. I have tried to get this resolved for 2 years!! Never again will I use Flawless Pools
    - lynn k.
  • F
    I called Rey on two separate occasions within the span of 1 week. There was no answer on the first attempt, so I left detailed messages as to what type of work I needed and my contact information. I received no return call, so a few days later I tried again. There was no answer and I again left a detailed message. I never got one return phone call. Given this is the low level of respect and reliability this pool guy has for potential new customers, and his behavior in communication, it is a big window into his lack of professionalism and how it would be if he were to actually perform work for me. Stay away from this one! There's much better out there.
    - michael a.
  • F
    TERRIBLE!! He did not finish the job and now he will not repair the floors even though he guaranteed them for 2 years!!! He was always late, didn't show up for days at a time, he said it would be 10 business days to complete and it took over 3 months for the bathroom remodel and kitchen/den floors.
    - Kim H.
  • A
    Knowledgeable, friendly and professional. My pump capacitor went bad, and they were able to diagnose and fix the issue promptly with a reasonable price. Answered all my other questions, and very kind to my kids as well.
    - Matt W.
  • D
    We use them every week.  I would recommend in the future that they take more time to clean the pool.  They're fine with the chemicals, but they're really bad about cleaning the steps and how the sand on the steps works into the shallow end, and so they're not vacuuming all the pool and getting everything out of it.  So it's not very clean when they're done.  I've had lots of issues with them this Summer and had to make several complaints. 
    - Charles W.
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Outdoor Services in Chesapeake

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