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Home Builder reviews in Chesapeake

  • A
    SouthSide Granite
    Richard did an excellent job on my bathroom countertops. I contacted him via another contractor, and he responded with personal service. From the one-on-one assistance with selecting the countertop, to the installation, he is a consummate professional. Not only did he quote what I know to be an excellent price, but he also answered phone calls timely, and made appointments quickly and honored the time. (This can't be said for every contractor I've encountered throughout many projects). But most telling of Richard's service quality is when another contractor suggested that Richard's countertop work was not accurately completed, Richard responded quickly to correct the perceived problem. However, the problem was NOT with Richard's work, but another contractor's error. Although Richard HAD BEEN FULLY PAID, he still responded and tried to correct another contractor's error. I appreciate 'time is money', and Richard did not hesitate to offer his time, when he did not have to. My countertops are lovely. No errors and measured 100% - (don't take this for granted because it can easily go wrong). I highly recommend Southside Granite. This is Richard's business, and as the sole proprietor, he is determined and destined to be extremely successful.
    - Veronica H.
  • F
    We are filing this formal complaint due to our extreme dissatisfaction with the level of service we have received since entering into contract with Stephen Alexander Homes, LLC on 1/22/17 to build our home. We have faced exorbitant & inexplicable delays in the construction of our home, which was estimated to take approximately 5 months to complete. While the estimated date of completion for our home was 10/8/17, we were informed on 12/4/17 that our closing date is set for 1/16/18, six days shy of the one year mark. While we understand there are delays, this delay seems excessive & is exacerbated by the near total lack of communication from those at SA Homes, LLC regarding the cause of these delays & their actions to remedy. We were told today that delays were due to problems with "subs", power company problems, etc. however, we find the "subs" argument especially frustrating and unmoving for 2 reasons. First, SA Homes, LLC has managed to build, sell, & deliver a home in Fox Trail, a development that SA Homes, LLC was not even yet building in when we entered into our contract with them. We know because we first considered having SA Homes, LLC build a home for us in Fox Trail. We ultimately chose the Summer Park neighborhood because SA Homes, LLC was already building there & we were led to feel confident that the company would be able to deliver a home faster than if we waited for Fox Trail. Second, SA Homes, LLC managed to build, and have ready, a "spec" home in Summer Park right down the road from where our home is being built on Rockwood Drive. These two facts leave very little room for us to draw any conclusion other than that our project languished (often for many days at a time with no work) because we were "safe money" & our price point did not warrant greater attention. SA Homes, LLC has demonstrated poor communication with us & has made little effort to respond to questions we have asked. In the last two months, the realtors working for SA Homes, LLC have largely stopped responding to our e-mails & we have had to make efforts to bypass them to seek answers. A formal letter was sent directly to Mr. Stephen Quick (owner) on 12/4/17 outlining our concerns & inquiring about the reasons for the extreme delay. We were promised a response by the next day. It did not come. A reminder e-mail was sent to Mr. Quick asking for a response, after which an incomplete response was provided to us on 12/6/17. In this response, Mr. Quick provided a timeline summary from when we signed the contract on 1/22/17 to 5/30/17. No explanation was provided for the delays, issues, or problems that have taken place in the construction of our home from 5/30/17 to present (1/2/18). Due to this incomplete explanation & a number of questions we still had, a follow up e-mail was sent to Mr. Quick outlining these questions & concerns on 12/7/17. To date, it has been nearly a month & a response still has not been provided to us by Mr. Quick despite 2 more e-mails from us asking for a reply. This has been a frustrating & absolutely disheartening experience for us & we would not have chosen to enter into a contract with SA Homes, LLC if we would have known it would take this long to have our house built & that we would have been given such little information and few updates on the justifications for the gross delay. We expected a much higher level of service from SA Homes, LLC & are quire disappointed. We are an active duty family who returned to the United States after 12 years away, very much looking forward to being able to have out families in one house, our new house, for Christmas. The unanticipated (and poorly communicated) delays are costing us money in the form of increased rent for having to shift to a month to month lease, costs for prolonged furniture rental, & storage charges for our household goods. Additionally, these delays have forced our family to go without our belongings much longer than we ever could have imagined. We strongly believe the request for Stephen Alexander Homes, LLC to demonstrate that the completion of our home is a priority to the company and that we are valued customers is not too much to ask. Stephen Alexander Homes, LLC has turned, what should be an exciting and amazing time, into a pervasively bittersweet time in which the joy of moving into a new home has been essentially extinguished. The disappointment, frustration, anger, stress, anxiety, dissatisfaction, and sadness we feel is beyond unpalatable.
    - Angela P.
  • F
    South shore builders
    TERRIBLE!! He did not finish the job and now he will not repair the floors even though he guaranteed them for 2 years!!! He was always late, didn't show up for days at a time, he said it would be 10 business days to complete and it took over 3 months for the bathroom remodel and kitchen/den floors.
    - Kim H.
  • A
    Integrity Building and Restoration Services, LLC
    After checking out their website, I decided to give Integrity Building a call, and Aaron promptly scheduled an appointment to assess our concerns within a few days. We discussed the concerns, possible courses of action, as well as the difficulty in assessing the exact cause of the water leak. He was very thorough with the estimate, explaining everything well, and was patient with us to make sure we understood. When we decided to move forward, we adjusted the estimate for just what we needed. Their work was thorough, they communicated with excellence through the whole process, and they followed-through on everything we discussed. They sealed off the space well, went the extra mile testing for water leaks, and cleaned up completely afterward. I felt that we were making the decisions and they were consulting us well with their expertise and knowledge, and he helped guide us to a solution that we were very pleased, comfortable, and happy with. Even though it was a small job, I know that we would trust Integrity Building with bigger projects after seeing the professional and reliable way they handled this one for us.
    - Rachel M.
  • A
    MSH Homes Inc
    We have lived in our home 9 months and I could not be happier with it. The quality is there!! Mr. Hartman and his team did an excellent job. I stopped by the house almost every day during the last month of construction and everyone I met was kind and allowed me to ask questions and see what they were doing. My home is just beautiful! There are details and touches included with this home that we could not find in other builders such as crown molding, engineered hardwood and tile, ceiling fans in every room and a water softening system. We were very impressed with what we received for the price of our home and I wouldn't hesitate to have them build a home for someone in my family. Love MSH Homes!
    - Jessica K.
  • A
    These guys are the best of hard wood flooring installation. Very professional and great at last minute changes you may have. I would use them again, but they installed flooring in my whole house !! Call them if you need anything done with your hard wood floors; repairs or installation.
    - Eva T.
  • A
    B & J Building Corporation
    We have worked with a lot of repair people and builders ,we have built 4 houses in the past,  but we have never worked with people like this. They gave us a finish date of 2 mos. but they were done way ahead of that.  Johnnie and Bobby were on site  every single day .They  worked a lot of  Saturdays and Sundays. I could not believe it. I was not  a difficult client ,but I did want to add and change things as we proceeded They took all of the changes in stride and it looks beautiful .My original ceiling had 5 different heights that, they were able to change in to just two. My floors had 3 levels which they reconfigured into two. It unexpectedly took 2 large beams to fix the ceiling but they never changed the price on me.  Their people were friendly and fast, they cleaned everything as they went. They really were a pleasure to work with  their goal was to make us happy and we were. I am using them again to do another project .
    - susan b.
  • A
    We cannot say enough about these guys, they do great work, very fast, professional, kind, patient and wonderful to work with.  A-1 Quality Floors (Mark Denny and his partner Carl) worked for us through a general contractor on an insurance claim therefore I cannot comment on the price.  We are so impressed and plan to hire them to come back to install hardwood on the stairs in the very near future.  When first meeting Carl, he mentioned that he and Mark had been working together for a very long time. After watching them for just a few minutes, this evident, they communicate and work together seamlessly as a team.  
    Another subcontractor accidentally dropped a sharp knife, point down and made a dent in the floor.  Mark came out and repaired it immediately by just removing and replacing that one board rather than tearing up the entire floor. We were so impressed, one could never tell that it was not part of the original floor. My husband watched and while Mark explained step by step what he was doing.  Hopefully we could do our own repair should this happen again!
    A-1 Quality Floors is top notch and we are pleased to offer our highest recommendation of their work.
    - Lynn H.
  • A

    Rob was punctual, responsive and professional.  He has provided excellent follow-up, and did an overall excellent job.  He wasn't the cheapest bid, but his work proves the adage that you get what you pay for.

    - Andy B.
  • A
    Sorensen and Son Contracting
    Fantastic! Brandon completed the work in a timely manner and left no mess. He was true to his quote and responded to my request for work within the week. I cannot say enough good things about him. I will definitely be calling him again.
    - Glenn C.
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Home Builders in Chesapeake

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