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Auto Repair reviews in Chesapeake

  • A
    Great Bridge Auto and Transmission Repair LLC
    2008 Jeep Wrangler..They replaced my radiator (with new hoses), replaced my oil pan gaskets and They were spot on and even found a crank shaft gasket leak. The dealer ship was crazy expensive and they were much more reasonable. Had my jeep back the next day.
    - Lynn M.
  • F
    Andy���s Auto Electric
    I dropped my car off here at the beginning of July to get some electrical issues fixed with my hydraulic suspension system, as well as some other electrical issues. After 2 months I finally get my SUV back, but it still doesn't work. When I try to explain the issues that I was still having, they blamed it on me for "spilling a drink on it or something". No drinks were spilt, no moisture/rain at all got in the car... the switch in the car that controls the hydraulic suspension system (that worked when I dropped it off 2 months ago) just magically stopped working after they were messing with the system. Nothing on the bill said that they tested the switch. I'm suppose to just trust that it was dumb luck after $4,000.00+ and 2 months without a car... Save yourself money and headaches by avoiding this establishment at all costs...
    - Drew P.
  • A
    Avail Auto Inc
    Franky is one of the most honest mechanics I have ever had the pleasure of working with. His work was excellent and the price I paid for his work was less than half that quoted by other companies. I have found my new mechanic.
    - David S.
  • A
    Great Bridge Auto and Transmission Repair LLC
    As a member of the military, I always look for a mechanic that will treat me right whenever I move to a new city. This is that place for Chesapeake. Very friendly and Ryan walked me through every detail of my repair, so I understood everything he was doing and the fair price of it.
    - Joe L.
  • B
    Priority Hyundai
    I really didn't want to pay that much money for tires, but I was going on a trip, and I needed to have it done. I had already been waiting for four hours, and I didn't want to wait another four hours for tires. I needed something else done, and he said if I wanted the cheaper tires that I would have to wait three hours. Time is money. 

    One time they forgot to put my oil cap on, and when I woke up the next morning, there was oil all over my driveway. My husband had to go under the car, and saw that they didn't screw the cap on, so all of the oil drained out of the car. I had to bring it back, and that was a nightmare. That wasn't this last time, it was another time. I kind of take all of the experiences together. Another time I want to lunch and my car came back with an extra 10 miles on it. I asked them if they took my car for a test drive, but they said no. 

    Overall, they do a good job. I tell them to have a second person check my oil, because when I'm on the road I don't want to lose any oil.
    - Dale D.
  • A
    Priority Honda
    They are good, and excellent. The price is reasonable. I would use them again. I would say that we had an issue without A/C on our 2006. It was a factory recall but the year was a year after ours. But it was the same issue they were having in those cars. They went to bat with us with corporate. IT ended that corporate ended up paying half of it. They are quick.
    - Vicki s.
  • A
    Bells Mill Auto Care
    Good value and great customer service. Russ thoroughly explains all repairs and gives options to make sure you get the value you want. Work is done quickly and they communicate well to keep you up to date on progress if it is a big job. Will use either NAPA parts or original manufacturer parts based on your preference. New have had many great experiences working with Russ and his team.
    - William S.
  • A
    Great Bridge Auto and Transmission Repair LLC
    This is the place to go for honest and reliable work. My ford ranger needed transmission to be rebuilt. They were nice enough to pick it up since it couldn't be driven. They kept me updated on the progress. There was a problem with it once I got it home they came and picked it up the very next morning. Turns out there was another problem going on with the electrical wiring. They were right on it ! Had to pull dash off to get to the wiring. Got it fixed and was ready for pickup the next day! Will defiantly go back for any other work that needs to be done in the future. I don't give them 5 stars I give them 10 stars ! Thanks to Mike & Curt I now have my truck back on the road !!! Special thanks to Kyle also!! I couldn't be happier !!
    - Faith L.
  • F
    Priority Chevrolet
    Absolutely Horrible, here is the actual e-mail I sent to Bill Schneider the GM. From: Evelyn Strader Sent: Friday, March 10, 2017 7:58 PM To: bill.schneider@priorityauto.com Cc: Michael Strader Subject: My vehicle was wrecked by Priority Hello Mr. Schneider, I hate that it has come to me having to contact you concerning what is being called an "incident" that took place with my vehicle while at Priority Chevrolet. My experience so far has been horrendous, and I am trying to determine if I am being lied to with the intent to take advantage of me or if the communication at the dealership is just that poor. I purchased a 2016 Chevy Trax LT on February 4, at that time I also purchased the upholstery package and went over the vehicle as far as scrapes and dings and was told when I brought the car in I would receive the 2nd set of keys. I did not hear anything and called and made an appointment. The woman on the phone that scheduled the appointment seem disinterested and put out when I started down the list of items to be repaired but did schedule my appointment for 7:15 am on February 28. February 28-took vehicle in for upholstery treatment, have scratches and dings taken care of, to find out if floor mats should have been with the vehicle or if they were optional, to have the drivers mirror taken care of along with a piece of loose rubber by the sunroof. March 2-called to check on my vehicle, received a phone call back stating the scrapes and dings had been taken care of on Tuesday the 28th, that the drivers mirror had been ordered on Wednesday, March 1 and that it was due in March 2 and that the upholstery would be done on Friday, March 3 and I would be able to pick my car back up. March 3-received a phone call about 11:30-11:45 am from Garland that my vehicle had been involved in an accident the evening of March 2nd with a Ford F-150 while being moved to have the drivers mirror replaced. I was also asked to bring the loaner vehicle back because I would have to be switched into an Enterprise Rental vehicle due to insurance reasons. I went to the dealership immediately and asked to see my vehicle and took pictures. I was then taken to Enterprise and was given a vehicle. I asked repeatedly about the incident and if it would be reported to Car Fax. I received extremely vague answers. March 6-received a phone call from Penn Insurance company as to where I wanted the check sent. I told the gentleman that I had not determined whether I wanted the vehicle back, I had not purchased a wrecked vehicle and that I did not want the check. I asked then how much the damage it was, he stated 1500.00, I told him I thought that was quite low and asked who did the estimate and he replied Priority Chevy but that I could take it anywhere. Explained to him no one from management had contacted me to speak or even explain the process. He said he would let his client know. March 7-Jennifer from collision called and said my vehicle was there and they were going to order the parts. I then told her that the insurance company had contacted me, that management had not and I was not happy and the same spiel about the car being wrecked and diminished value of the car now and that I was not signing anything. She e-mailed me the estimate and also a form to authorize the repair of the vehicle. At that time she also informed me that the insurance company HAD sent me the check, I told her that I had told them not too. She said she would let management know. My son called the dealership and left a message for Ray to call him but received a call from Bob. He let Bob know that he himself had referred 11 people to your dealership in the last 6 months that purchased including myself and he was not happy how this situation was being handled. Bob called and left me a message on the 7th, and I returned his call and left a message. March 8-Belen called to let me know my vehicle was at the body shop. I told her the same thing I told everyone else that management had yet to speak with me, value of car being diminished, about the insurance company, Jennifer calling etc. She said she would let management know. Bob did call and explained that accidents happen and that Priority would fix my car and it would never look as if it had been in an accident. I explained at that time that I was not happy, I understood accidents happen but that I didn't buy a wrecked vehicle. He said he understood and that although I could take the vehicle anywhere Priority would be able to make sure the paint etc matched up. I told him, he and I both knew the vehicle had a diminished value and that the labor rate on the estimate of $40.00 was not your normal rate. He stated he could speak to the insurance company about a diminished value claim, I told him I am a business person also and that I had thought about this. I let him know I would prefer not to have to pull my vehicle from Priority and take it somewhere else for an estimate and that I had come up with a list of items that I would like that I thought would be equitable to both parties to compensate for the diminished value. They are as follows: Floor mats, if they were already not to be with the car Fog Lights Rain Guards Smokers Package Cargo mat Hood Protector Blind Spot Mirrors Paint Protection Explained that I looked at the retail prices with labor on your site and thought this was more than fair. He stated he would take this to the powers to be and get back with me. March 9-Jennifer called to state that the car would be going back to the service department on Friday the 10th. I told her at that time, that I had not received the check from the insurance company. She said she was going to call and ask when it was sent out. March 10-Belen called to tell me my car would be coming to the service department on Monday, March 13 and that the original repair items would be taken care of and I could pick it up. I then asked her if my car had been repaired when I had not authorized it. She got quiet, I told her if I was short to please not take it personally. Said would let Bob know. Bob called me said he had not forgotten about me but that the powers to be had not responded to my request. I asked him if my car had been repaired, he stated yes. I asked him how that happened when I had not authorized it, he said Chris told him I had. I have no idea who Chris is and told him I absolutely had not authorized it. I then said so, I cannot even take it anywhere else if we cannot come to an agreement I told him Jennifer had e-mailed me the estimate and form TO authorize it and that it was still sitting on my desk. He said he would have to look into it. I called my son to update him and he went to the dealership to speak with Bob. Bob told him that I verbally authorized the repairs, not sure where he received that information or from who. My son told Bob that this entire situation was unacceptable, that he himself had not followed through on the things he said he would. As you can see from this very tight time frame and me complaining to anyone and everyone calling me and me trying to negotiate with Bob on Wednesday that in no way did I approve or authorize repairs. I would appreciate a phone call from yourself to discuss this matter or set up a meeting.
    - Evelyn S.
  • F
    Automotive Authority
    went for an oil change. drove the car there just fine. after the oil change was performed and I paid 120 bucks for the synthetic oil change they told me they couldn't get the key to turn and my ignition is locked. Tilda me I had a bad key so I got my bf to bring another key from the house, but no luck .so after 3 hrs being there they told me I had to tow it to the dealer. no apologies no solutions. dealer telling me that it will be 1200 to repair. the shop won't take any responsibility for the problem and said that stuff like that happens to my kind of car and acted like I was messing up their day. never thought that my car I brought in just fine for an oil change will have to be towed and stuck with 1200 bill after being serviced at that place.
    - polina b.
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Auto Repair Shops in Chesapeake

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