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Moving reviews in Charlottesville

  • A
    The packing and delivery went very well. The staff were very good and timely. The packing was good and thorough. The price was by far the best of several moving companies we contacted for estimates! I���d definitely hire them again!
    - James S.
  • D
    Mover Dudes Inc
    Six movers with only one working full-time for the company. The other movers worked temporarily for the company. They were all quite polite, but their moving skills were weak. Most of my furniture and framed art work were damaged. A lounge chair tool was left with movers that were there for the first half of the move; therefore, chair could not be put back together and my husband had to buy a tool kit to put it together himself. The CEO did provide his furniture repair person at his expense and he did replace a glass shelf (I did pay for insurance but had a $1000 deductible, which he did not apply), but I still have damages on framed art work and some furniture that were not repaired, and having my furniture, many pieces I've owned for over 25 years, damaged was quite stressful and disappointing.
    - Leslie S.
  • F
    WB Movers
    Nice guys; worst move experience ever. Started working with WB Movers over a month prior to the move of a family antique heirloom piano (they advertise piano moves): Prepaid in full. Made sure they were aware it was an 800 lb upright model that needed to come through front door, down 3 steps to a tricky slight corner and then straight down the hall. Requested (and was promised) a preview visit to make sure the piano would fit around the corner. Preview never happened; owner forgot. Day of move; pouring rain; piano sat in driveway in the driving rain, half covered. Once in the front door, I was given a thumbs-up the piano will make the corner, and they began. 2 hours later, piano wedged/stuck on the stairs and in a wall and the crew left to GET THEIR LIFT STRAPS! 2 more hours later, they returned, and took my piano back to storage. Numerous dings and scrapes and dents in the floor, the stairs, the walls, the baseboards And the piano. Poorly planned; unprepared; careless with property and piano; clueless endeavor. Their resolution? They knew a ���guy��� that could fix the damage to my house. I requested refund and repairs to ONLY walls; I would absorb floor damage, piano damage because it would cost thousands. They hand delivered a check of $250 for repairs if I would sign a waiver to never ask for any other compensation. Because I was requesting a refund and couldn���t sign, they took the check back and I have heard nothing since. It has been over a month; no refund, no repairs, no communication. Love your furniture? Buyer Beware!! Sad.
    - Marcia H.
  • A
    Triangle Moving Service Inc.
    Fabulous! From the quote, to the packing, to the loading, unloading, placement of rugs, set up of beds... everything was 100% professional and on schedule. The quote was accurate, the time-line was right, and all of our items were handled with the utmost care. Staff is professional and respectful of us as clients and of each other on their team. Crew leader was professional and organized and friendly. We only had one very minor scratch with was not a problem at all. All items arrived in same condition in which they left our house. I have recommended them and will continue to recommend them as well as would use them again!
    - Elizabeth T.
  • F
    Presidential Moving Services
    SCAM Moving Company ��� Avoid at all costs! We were ripped off, the movers were rude, stole from us, customer service ��� non responsive via email and only occasionally reachable via phone - was unapologetic and rude. This is a classic moving scam company. If you follow this checklist to avoid scam companies, Presidential Moving FAILS this test ([*** Link removed ***] Just read this site and make sure select another company that passes the test, not this company. Here is the story for we got taken for more than $3000. - Our estimate was $3151.98 and our total ended up being $6,640.50 for a 1500 sq ft 2 bed/1bath home. My in-laws moved a 4600 sq ft (3x the size of our place) 5 bed/4 bath100 miles further than our move and paid $10,000 (1.5x the cost). Our actual cost was more than double what we were given as an estimate (the space estimate was off by 42% - 907 estimated vs 1530 cubic feet actual). This is despite two detailed walkthroughs of all our possessions. They charge per cubic foot, but once loaded on the truck, they just give you a measurement ��� with no way to validate how or if they measured the cubic footage. - Two of the three movers were incredibly rude. We had a tree removal service here at the same time due to Irma damage (not by our choice). The tree removal asked for 15 minutes to use our driveway and the mover was rude with me and said "this is wasting my time." The tree removal company complained to move that the movers were very rude to him, and spoke quietly in an Eastern European language he could not understand (nor could I). - The moving truck tore down a tree limb in our front yard, then tried to blame it on our maintenance man who is here every day (even though we saw them do it) AND the aforementioned tree removal company. - We had a box of liquor outside our door for our neighbors. I saw a mover take a bottle, hiding it behind an empty, folded box. The bottle was quickly hidden in the truck when I went to confront them about him so I had no proof. - I emailed Christian, who provided us the initial estimate, and never heard anything back. - I called Customer Service and spoke with Brie. Brie���s tone was rude, annoyed, critical. I issued all of the complaints above and never received anything resembling an apology or attempt to achieve customer satisfaction. Every time I politely issues a complaint, she just ���noted���. Never asked if there was anything else she could do, if she answered my questions. Of course there is no survey to provide feedback on their customer service ��� something offered by any reputable company. - First, we were told the balance could be paid with personal check. We wrote a check and this was not accepted ��� we were then told cash or postal money order only. I provided a Cashier���s Check from my bank (for which I paid a fee), but this would not suffice. The movers waited with our stuff for two hours while my sister in law withdrew $4K from her savings and paid them in cash. - Despite the fact that the company promises to assemble desks, tables, beds, etc. they had to be asked to do this upon delivery. And they acted very annoyed when asked to complete this The company has only existed since August 2017, is not part of the BBB, and was one of the worst experiences I have ever had with a business. We���re a young couple with our first child on the way in May, and we had carefully budgeted for our move. Presidential Moving unapologetically scammed us and disrupted my family���s financial well-being. Please avoid at all costs and make sure none of your friends and family use them. Any positive reviews are likely fake!! Our credit card company is disputing the charge, and we'll be reporting them to the BBB.
    - Chris S.
  • A
    My Guys Moving
    It went very smoothly even though it was one of the hottest days of the summer. They arrived on time, were very polite and friendly, as well as careful and caring. A couple of days later they stopped by to deliver a caster that they'd found that had fallen off one of the furniture pieces. The head of the crew was exceptionally professional.
    - DAVID R.
  • A
    Student Services Moving & Storage Company
    Came to our apartment to review the work and provided a written quote within 24 hours. The crew showed up on time, worked very efficiently, and completed the packing and move in les than the estimated time, resulting in a reduction in the final bill.
    - Bruce B.
  • A
    A Change of Place Movers
    Outstanding patience with my changing the date of the move multiple times. I met them at the storage unit in Williamsburg. Everything was loaded, fold out couches, washer, dryer, high back chairs...boxes, etc. Three hours later they were unloading everything in Charlottesville. They were great with following my directions as to what to leave in Williamsburg unit and what to pack in my van in Charlottesville. And the price was cheaper than if I had to hire movers to load a rented truck and drive it myself.
    - Heather W.
  • A
    DN Van Lines Inc
    Excellent service for move from Florida to Virginia. Everything went smoothly with the exception of a small snag at delivery where the street of the new residence was very narrow for the truck and on an incline. Everyone involved kept their cool and got the job done.
    - Hope K.
  • F
    FBR Towing & Recovering
    Location was closed during advertised business hours. I was charged an unnecessary $25 cleaning fee. When I called for an explanation, staff was unfriendly and dismissive. I won't be returning and would recommend finding a different location for uhaul at least.
    - Mason V.
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Moving Companies in Charlottesville

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