Franklin, Dr. Shannon

Angie's List since June 2010

B Rated | 5 Reviews

Description

No description has been provided for this pro.

Verified Reviews

A few reviews for this pro…

A

RATED

07/22/2013

She is a very professional person. She is very good at what she does. If I have got an issue that she can't handle like some surgery or laser treatment, then she will refer me to someone else. She did refer me to someone else for the issue I had. She is very caring. She has called me at home when something out of the ordinary comes up. I will call her office and she will call me back. She is a ver...

DESCRIPTION OF WORK
Dr. Franklin is my optometrist. She practices in Crozet Eye Care. I see her once a year.

CATEGORY optometrist

A

RATED

03/27/2013

My story is about my deep desire to wear contacts. I had a phobia about keeping my eye open to put the contact in. I am very coordinated, but I COULD NOT get this technique down. The staff worked with me over several sessions, patiently. They were by my side, modeled how to put in the contact and left me alone as well. Ultimately, I was my own limitation, but it was not for lack of an amazing, pro...

DESCRIPTION OF WORK
I wear glasses, one of my daughters had a hyphema (which needs to be followed for regularly) and my other daughter is followed for strabismus. We have been followed by Dr. Franklin since she opened her practice (when our insurance would allow it). There is not one employee (from the moment you walk in till the time you leave) that is not friendly, caring, and easy to be around. We receive email and phone reminders about appointments (which is very helpful if you are working and possibly a single mom), there are appointments late on some days to accommodate after school sport practices or parents who find it difficult to leave work early.

CATEGORY optometrist

D

RATED

06/07/2012

I have used this provider for years and am very disappointed this time around. I was not communicated with in any way. I had to call to find out where my glasses and contacts were (I waited for 4 weeks before I did so). I was never informed of a delay and my contacts were there and I was never called. Although this was not told to me, I feel that was the case. It took a month for my sample contact...

DESCRIPTION OF WORK
Eye exam for glasses and contacts

CATEGORY optometrist

A

RATED

07/20/2011

She practices at Crozet Eye Care. She's a super nice person. She is very thorough and she's been very good about going out of her way to find solutions for problems. I had a scar on one eye which was making it almost impossible to wear contacts. She went way out of her way to keep trying brand after brand until she found something that worked. I think we went through eight trial pairs and she fina...

DESCRIPTION OF WORK
Dr. Shannon Franklin is our family optometrist and I last visited her in June for an annual exam.

CATEGORY optometrist

A

RATED

06/10/2010

I already had a prescription for new glasses, so did not have an eye exam by Dr. Franklin here (though I did talk with her and she was very friendly). But the optician Tara did a great job of helping me pick out frames that looked good on my face. Range of frame prices was similar to other places I've seen. Turn-around time was good. Office staff was friendly. Would certainly go back.

DESCRIPTION OF WORK
Purchased new glasses.

CATEGORY optometrist

Services Offered

Optometry & contact lenses.

Services Not Offered

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General Information
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