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Concrete Repair reviews in Charlottesville

  • F
    KB Contractors
    I should have hired a lawyer from day one. We went to court where our claim was mediated by the judge. We took Mr. Bodenstein to the Virginia Department of Professional and Occupational Regulations. Mr. Bodenstein was fined $4500 dollars and his license was revoked until he went through classes on the regulations and successfully passed them. Mr. Bodenstein at first resisted Va DPOR and then pled guilty to all of the charges. The Va Department of Professional and Occupational Regulations discovered that none of Mr. Bodenstein's subcontractors were licensed. Those subcontractors were: electricity, plumbing, propane, HVAC and concrete foundation. We paid $123,000 to Mr. Bodenstein, lost $40,000, largely in legal fees, in the court settlement and had to spend an additional large sum to repair and replace shoddy work and omitted work. Mr. Bodenstein used a workman who was released daily from the local Joint Security Complex and Mr. Bodenstein failed to live up to the contract he signed with the prison. Not knowing the worker was a prisoner who was locked up for theft, we gave him access to the property. Mr. Bodenstein told us this worker was a "master electrician" and he was not. Yet that workman divided the power coming to the house, installed a replacement electric box for the house and the cottage, installed all electrical wiring and a new electric panel for the cottage. He also installed propane piping which was incorrect and failed to pass the occupancy inspection and had to be replaced at considerable cost. He did major plumbing work. Mr. Bodenstein began work before obtaining a building permit and what was supposed to be a three month job extended from early June until he was fired a week before Christmas. Mr. Bodenstein has an excuse for everything and tells elaborate tales to explain away his problems. However, when the Virginia Board of Contractors at VaDPOR investigated him for a full year, all of his stories melted away in front of them. Mr. Bodenstein was often away for weeks at a time. His "supervision" was cursory. We had pipes freeze because areas were not insulated or insulated improperly. The new roofing Mr. Bodenstein had installed did not include the necessary replacement ridge vent system, The plumbing hook-ups for the dishwasher and kitchen sink leaked and flooded the floors. Even after all of this, we are very satisfied with our cottage. It took extra money and other professionals to make it right, but we are delighted. The work Mr. Bodenstein had done was not all bad. In fact, some of it was exceptional. But corners were cut and he got testier and testier. We live on the site and were always available for any sort of consultation. Our "contract" was split into individual contracts in what VaDPOR determined was a way for Mr. Bodenstein to get around his $119,999.99 license ceiling. We learned a lot during all of this. Eventually, Mr. Bodenstein sent us a "change order" which was invalid. Relationships deteriorated and he was fired. Hire that lawyer if you get involved with Mr. Bodenstein. And contact VaDPOR in order to understand how to deal with a licensed Virginia Contractor. VaDPOR is on your side against contractors who don't follow the regulations. It is not enough to be told that the contractor is insured and bonded. Ask to examine the documents.
    - David S.
  • A
    From my perspective, everything went according to plan.  During the project, Eric had to substitute one part of the materials when the delivery of a product was not of the quality he was expecting (entire order of stone).  This resulted in some redesigning/replanning.  Everything was discussed with me and explained.  The alternative that was designed and installed was just as great as the original.  I much appreciated Eric's attention to detail on the stone.  Due to the location for that particular product, the defects would have been visible.  One other point on the materials.  The concrete steps used came in at a lower price than originally estimated due to the factory lowering its price.  Eric made me aware of the lower price and adjusted the final costs accordingly.  
    I found his workers courteous and hard working.  Communication from Eric as the job progressed was outstanding.  As you would expect of a job this size, there were changes/adjustments that had to be made.  Each were discussed with me (and I with Eric) explaining the why and how.  For a job this large and complex, there were so many things that could have gone wrong; nothing did.
    I mentioned the price adjustments for the steps above.   At the end of the job, Eric did a careful accounting of all costs and compared them (line by line) to the original estimate explaining all the differences (both direction).  I was in complete agreement with his numbers and appreciated this attention to detail.  It made me feel very comfortable with the price of the project.
    I was also impressed by Eric's knowledge and expertise and how he utilizes them in the project.  In other words, he knows his stuff.   If by chance he doesn't know the answer to a question, he finds out.  He also has many local contacts he can suggest that know their stuff as well.  (I had questions unrelated to the project concerning grass seed and other things.)
    I do not hesitate to recommend Serenescapes to anyone.  This is a quality product and one I will enjoy for the life of the house.  I plan to use them again myself for other (smaller) projects as well.  
    One recommendation for anyone having this type work done, plan well in advance of when you want the project completed.  We started Fall 2015 with a desired completion of Spring 2016 to allow for the complexity of the project and the weather.  You can't and don't want to rush hardscaping.  If you have a known due date, be sure and communicate it.  I have no complaints with the work or the schedule and I'm ready to go this spring despite the abnormally wet fall.  Eric kept in contact to let me know when they couldn't work, why and when they would be back.  He monitors the weather constantly and plans according to the forecast.  I appreciated this communication.
    - Susan P.
  • A
    Best Home Improvement
    This was my first time hiring Mr. Best.  Not having hired many other contractors, I can't compare his work with others.  I can say that my experience with Mr. Best was very positive, and I will certainly consider using his services again in the future if the need arises.  In fact, I have already discussed hiring him to help me raise the shed a few inches, as the final step in preventing the problem there from reoccurring.
    - Peter M.
  • A
    Acclaim Services
    We asked him to give us a price on the first job, the front lawn, which needed either seeding or sod and a bit of landscaping work. He was SO convincing and knowledgeable that we decided to go with him. We were not disappointed.
    We talked with him about our driveway problem. The apron washed away in places and needed to be replaced. Again, he had excellent ideas, and we decided to go with them. He could not get to the driveway immediately but filled it in sufficiently for us to use in the meantime--at no extra charge. When the City of Charlottesville sent three inspectors who said three different things about what the city required, he dealt patiently but firmly with them (this is an election year, and he knew how to press his advantage). The job is now complete, and it is a pleasure to look at it. The apron is expertly done, the stone edging on the right side is flawless, and we have bright golden crushed stone on the driveway and mulch on the right edge. It looks very nice.
    - David K.
  • A
    Acclaim Services
    Both jobs had excellent results. The parking pad was designed by Mark with curved lines that merge into
    the sidewalk and existing driveway.. It is in the front yard, so we wanted it to look nice as well as be functional.
    Mark suggested use of an aggregate concrete that is simply beautiful. The combination of the parking pad and
    sidewalk have addressed mobility issues that I have, and allow me to enter and exit the house by myself.
    The second job transformed the front of our house from looking like an abandoned property to one that we
    can enjoy. There are still some planting decisions to be made and implemented, but that will be a third job.
    We look forward to working with Mark and his crew again.
    - Gina B.
  • A
    Handyman Home Services
    I called Mr. Bryson to see if he could do a repair on a decorative sidewalk at my home. He was candid in telling me that he didn't have the experience for that particular type of repair; but, he continued to tell me that he knew of another contractor who specialized in that type of work. He called me back within 15 minutes with the referral. I was impressed by his honesty and his willingness to help when he was not getting any business out of it. I'll remember hm if I need help in the future.
    - James B.
  • F
    When I first contacted them through an email that included a photograph of the repair I needed to have done, they were responsive.  A member of their sales team contacted me the next day to discuss the project then followed up with an email the same day to set up a schedule for a visit to my property.  I responded with a wide range of available times for a visit (I'm retired - I'm flexible) but received no response.  Several days later I sent another email just in case there had been a problem with my first response.  Several days after that I left a phone message for the sale person that had first called me.  After a week and a half I have still not recived any kind of response.  I won't be trying to contact them in the future.
    - James B.
  • A
    Acclaim Services
    Mark Harris arrived promptly, provided a written estimate of work to be performed, and suggested several ideas and improvements to our plan. The work was performed exactly as planned, on time and on budget. Mark understood the special needs of our family for handicapped access and was able to suggest improvements to our plan, such as a 36" width to the walkway instead of 30", to accommodate a possible future need for wheelchair access. We couldn't be more pleased with his and his workmen's performance.
    - Marcia M.
  • F
    P G Decorative Concrete
    Called PG Decorative Concrete @ 540-887-2204. Lady answered. She said she will give him the message. Took my name and phone number. I never heard from them. Did not give the name of him.
    No work performed.
    - George C.
  • B
    All Aspects Waterproofing
    At the end of the day, the quality of the work appeared to be good.  The crew removed a 15" width of the slab along three walls, and the molded portion of the wall up to the height of the window well, and an 18" section along the bottom of the remainder of that wall and the other wall with window wells.  They removed the old pipe and the old aggregate, then put in new aggregate, pipe, moisture drain along the walls, and drains from the window wells.  After placing the pump, they did a nice job of pouring and finishing the concrete.

    My only complaint is that their crew wanted to cut corners.  All Aspects markets themselves as one of the few EPA certified mold remediation specialists, and this was a major factor in selecting them, but the crew that performed the work hardly cared about the mold.  Water had leaked through the wall and into the drywall and carpet and then molded.  The crew merely folded back the carpet to access the floor, but were not going to remove the moldy section even though their estimator and I had discussed this very thing. 

    They were also to seal the basement from the upstairs and use a filtered air pump vented to the outside to pull the basement air and mold spores out of the house while cleaning the area.  Although they sealed the basement, they did not use the pump until I insisted.  When I asked about it, they said that there was not any cement dust yet, but they may put the pump in use when they began jack-hammering the floor.  They did not even understand that they pump was for the mold, not the dust.  Certified mold remediation does not matter much unless the crew themselves are properly trained and care.  When I insisted, they did bring the pump down and plug it in, but they didn't vent it outside.  The let it blow right into the basement.  I had to insist on that, too.  Not the sharpest knives in the draw, these guys. 
    - Patrick B.
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Concrete Contractors in Charlottesville

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