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Tire Buying And Repair reviews in Charlottesville

  • B
    Merchant's Tire
    Dropped the car off on a Saturday at 1pm. At 3pm on Sunday no one had called me. I called them and basically got a "we could figure out the problem, go to the dealer" response. Fine. When I went to pick up my car the tire rotation was on the service ticket but hadn't been done. When I asked they went and looked and agreed.
    This is the second time that service has been sub-par. Not total ripoff artists but also not great. Probably best for simple items (tires, inspection, oil change).
    - Saul Y.
  • A
    Mr. Tire
    This was a very good experience. Most importantly they didn't try to sell us unnecessary parts. We went in thinking we needed four tires. They looked at our tires carefully and recommended that we only replace two of them and come back in 10,000 miles. I knew the alignment was way off and they fixed that. The were friendly, punctual, and most of all appeared impeccably honest. I was really quite impressed. I highly recommend this tire store.
    - Marc S.
  • A
    University Tire & Auto Center
    My truck started leaking transmission fluid, and in short order wouldn't even go into gear. I called University Tire on Main Street because it's walking distance to work, got the name of a tow company that they work with, and had it towed. They got me in quickly, got the work completed within hours with no appointment, and I was on my way.
    I've used them before for tires, inspection, and oil change on a Mini Cooper. They made excellent recommendations and on that occasion also were done in no time.
    They've earned a loyal customer in me! I highly recommend them for people in the UVA area for their convenient location.
    - William G.
  • C
    University Tire & Auto Center
    1- They used to be great-outstanding service as well as great deals with quality tires. They saved me and a number of friends significant $$ on several jobs
    2-They must have changed staff or moved some key people to another location
    3- First on one day I brought my car in and they said I could wait about an hour that it was not that busy-I waited at a nearby restaurant for 2 hours, kept calling and was told it was still being worked on. After 3 1/2 hours I said I have to be going and they admitted that they had not even touched the car. I asked why they didn't tell me each time I called
    4-Brought it one more time fro oil change/tire rotation.and I mentioned a clanging noise like something was loose-the guy at the counter said it must be the transmission-really? That could cost thousands I doubted that- it was some loose brake part that took a minute to fix when I took it to someone else.
    5- Two of my friends have found the same problem-originally they loved the service and the pricing but in the last year they say it has deteriorated.
    - jehu m.
  • A
    Bob's Wheel Alignment
    Very late in the day, near closing when I came in with a leaking tire. Bob"s  folks quickly  took care of the tire  with a smile and  no issues with the lateness of the day. They also have inspected my vehicles on the past and I will purchase tires from them  when the need arises later this year or early next year.
    - Robert H.
  • A
    Settle Tire Company
    I had a lifetime agreement and had my tires aligned before selling the car.  Great deal as once you pay up front you can get alignments twice a year.  The only thing was the tires were over inflated (according to my relative who bought the car from me) when so remember to check that after an alignment.
    - Julia D.
  • A
    JENKINS AUTOMOTIVE II
    They look like they are just a tire shop because of the big Goodyear sign on their roof. However, I've been taking my car to them for about 10 years now for oil service, tires, batteries, etc. They may not be able to do complicated engine repairs, but they can easily handle the run of the mill problems, basic services and state inspections. They are honest, friendly, competent and reasonably priced.
    - John S.
  • C
    Bob's Wheel Alignment
    I used to go to Bob's Wheel Alignment for most of my car service needs and repairs.  Some friends recommended them.  At first they seemed honest and competent.  However, things seemed to go down hill after awhile.  The first incident -  I went in for standard service/oil change.  But, after driving away, i checked the oil (I always do) and it was just as black as when i went in.  I went back and showed them and they came up with some lame excuse that the oil was probably really dirty to begin with and when they put new oil in it got black right away.  The owner knew I could tell he was lying and quickly offered to put new oil in.  It was clear the second time around.  
    The final straw was when i took my Ford Escort in for its 60000 mile service in which they were to replace the timing belt, spark plugs, other belts and hoses.  Cost over $1000.  After driving it home i lifted the hood and saw that there did not seem to be any smudge marks, spilled oil, wiped off dust or anything that would indicate it had been worked on.  I attempted to check things like spark plugs or the timing belt, but i needed special tools to get at them, so had to give up.  Can't say for sure if they worked on it, but usually that much work on an engine leaves tell tale signs of grease smudges, fingerprints, etc.  That was around 2002 or 2003.  Never went back since.  Back then, they were in a small garage.  In the last few years they have really taken off in business and have a big new building and lots of local advertising.  I recently saw the owner driving a BMW or Mercedes.  Well, good for him.
    - John S.
  • B
    Merchant's Tire
    My experience with this shop is mixed. At times their customer service had been excellent and they have had some good deals, such as a package for wheel alignments. But other times I feel they are trying to upsell me (I believe the men in the lobby work on commission) and I think they sold me some lower quality tires and on one job they used an improper technique to attach a pan gasket.
    - Robert W.
  • B
    Sears Stores - Charlottesville
    The quality of their work is great.  The ladies at the front are very friendly and knowledgeable.  However, the wait time seems a while and the price is a little high.  I thought they overcharged for labor just for tires and alignment but the car runs good.  I will go back because I trust their work.
    - Wendy H.
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Tire Shops in Charlottesville

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