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Clothing Alteration reviews in Charlottesville

  • F
    After 3 MONTHS the repairs on my coat lining had not been completed ... or even started. Details: September 2016 I dropped off my winter coat, discussed the repair to be made (coat lining came apart at the seams in a few areas), and was told it would be ready in a couple of weeks, because the woman who would be doing the repairs was on vacation. October 2016: I made multiple calls to check status, was told "call back next week" because it wasn't done yet. November 2016: I made 3 more calls plus I stopped in, in person. Repairs hadn't even begun. Was told they "need more time," and to "check in next week." Early December 2016: I called again, talked to a younger guy who said he is an "owner," who told me "they don't want to repair it." (Yes, that's a direct quote!!). I asked to speak to them, but they were away on another vacation. Mid-Late December 2016: I called again, was now told that yes it could be repaired but the price of the repair would be $400.00. Yes, you read that correctly too. Summary: I picked up the coat three months after dropping it off, I never received any update or contact from them, it was never touched, they didn't WANT to repair it, then I was given an outlandish cost for the repair nearly 10x the original estimate. Stay away from this place, the level of incompetence, laziness, and lack of any costumer service is beyond compare.
    - Ada-Helen V.
  • F
    My sister-in-law took her wedding gown here for alterations, so I didn't protest when she took the flower girl dress I bought for her daughter to wear in my wedding there.  I don't take my clothes to Heidi and I'm thankful I didn't trust her with my wedding dress after seeing what she did to the flower girl dress.
    We gave her a silk, J. Crew Collection dress that was too big overall for my niece.  Heidi pinned the dress and I told her that we especially wanted the waist nipped in, but still wanted the skirt to be full.  She also had to take the bodice in and "lift" the arm holes.  The job would cost $50, which seemed a little high for a child's dress, but I realized that a job for a wedding sometimes gets a mark up.
    The dress we got back looked like almost nothing was done to it. The tulle petticoat, which had been fine, was now uneven and showing below the hem of the dress in certain areas. My little niece looked so sad in the dress. The alterations had taken so long (a month, I believe) that we didn't have time to order another dress and have it altered again, so we made an emergency dash to a David's Bridal and got her a dress that fit, but was nowhere near as special as the J. Crew Collection dress could have been.
    I was so disappointed with the work Heidi did.  I will never take anything to her shop.
    Also, I posted a review on a another site and they somehow flagged it as untrusted even though I have a picture of the work.
    - Jeannine L.
  • A
    The pants I needed hemmed had tulle over a lining, so she had to hem 2 separate fabrics for each leg thus the higher but fair price. The job was well done and completed on time. I will continue to use her.
    - Amy C.
  • A
    I have used e-Tailor for years and sent friends there. The work is good, she is easy to deal with and if you are in a rush she will take care of you if she can. I will keep using her as she has always provided great service.
    - jehu m.
  • D
    The first week of October, I dropped off a fluorescent yellow bicycling jacket to have the broken zipper replaced. Didn't need to match the color, just needed it to be functional. I made the huge mistake of not telling them a deadline, and they said they'd be able to do it and would call when it was ready. About two weeks later, I called them and asked if it was ready. I was told that yes, it was. When I went to pick it up that afternoon, however, it was not ready, and it was unclear if they had even started thinking about working on it. At that point, I told them again that the color of the new zipper did not matter. On Friday 10/25, I called again, saying that I was ready for it to be done, and they couldn't even find it. (Remember: it's a Bright. Fluorescent. Yellow. Jacket.) They took my number and said they'd call when they had found it. No call. So on 10/28, I went to the shop, removed my jacket from the rack of items myself (it was right near the front), and told them I was taking it. I paid nothing because they had done nothing, and they did not argue with me. Perhaps it was my fault for not giving them a deadline, but I had no idea a zipper replacement could take this long. (They had previously replaced a zipper for me on another jacket, and while I don't think they called me when it was ready, I did not have this level of frustration)
    - Amanda O.
  • F
    She was on the phone when we picked up the dress and did not plan to check the fit. The adjustment seam in the bodice was done smoothly and well, but the top was gaping again. It did not fit as it had when pinned. After trying to figure out a way to solve the problem ourselves (tape? padding?) and asking the opinion of friends and family, we took the dress back to her. It had been less than two weeks since we picked it up.
    She was hostile and rude the minute we walked back in the door. While we tried to calmly discuss the problem, she began accusing us of everything but the Lindburgh kidnapping. She said it had been over a month since we brought the dress in, that we had changed our minds on how we wanted the dress to fit, that the bridesmaid was wearing different undergarments now (she was not), and that this would be a totally new job for another $42. At this point we'd only reported that the bustline was still gaping. After seeing the dress tried on again, she looked straight at it and said she saw nothing wrong--despite a view down the front of not just the top of a bra, but the whole bra. She continued to try to blame the situation on our whimsical ideas about fit and lies about a number of things. I have never had a person in customer service accuse me of lying before and it was quite a shock. She started jerking the sideseams of the dress around to repin it--now saying she would fix it for half price. Not wanting to leave the dress with someone we no longer trusted, we left. I told her we would not be coming there again, and she responded, and quot;Thank you,and quot; and flipped her hand at me.
    If you read reviews on Yelp or Google, you will see this same dismissive hand wave mentioned over and over! I wish I had read those reviews before getting into what was a really bad experience.
    - Carol V.
  • A
    Needed a pair of pants hemmed and Thuy's was very affordable. I have worn the pants several times and the quality seems good.
    I have have many pairs of pants hemmed over the past few years, and this is a very good price.
    Hemming took 1 week, but I didn't ask about whether or not it could have been completed earlier.
    Overall, I would certainly go back with other alterations!
    - Anne C.
  • B
    Bob Han's Shoe Repair did fine. It was a simple job. The place is messy but convenient. They did the job right and didn't charge me too much. For quality, the pants stay up! They got it done in a timely fashion. I would use them in the future.
    - Don O.
  • A
    Anna is professional, but very friendly and kind. She has a separate room, with a door that locks, for trying on things, so privacy is guaranteed. Her adjustments look exactly like the ones from the store, maybe even better. Her specialty is wedding gowns, which I saw and they are beautiful! I highly recommend her and feel lucky to have found her.
    - June R.
  • A
    Absolutely Perfect!
    - mark h.
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Tailors in Charlottesville

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