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Plumber reviews in Charles City

  • F
    Oasis Plumbing & Repair, Inc.
    Getting in touch with the company didn't work on the phone, I used the company website to leave a message and the scheduler got back with me.  She was very pleasant and returned calls and worked with me to get the  plumber to the barn when I could be there. The plumber and the helper were also very pleasant.  I got a bill for the part, the helper, and 2 hours.  (less 10% labor for new customer discount)  I called to discuss the bill, but the phone was not answered and the call not returned.  I sent the the amount I figured was due (part, 1 hour and helper) That got me an email.  Can't say it was pleasant.  So they'll get the remainder due (with 10% labor discount, I'm a one time customer).
    - D E H.
  • F
    House Call Co
    The owner Chuck Worley, ignores my problem and claims he's sold the business to House Call of Virginia.  House Call of Virginia also refuses to address the problem.  
    I would be very wary of this contractor and House Call of Virginia to honor their "100% Satisfaction" commitment.  I'm a bit surprised that you gave "House Call of Virginia" a service award for 2013.  Ray Walsh, the former employee of Energy Efficient Solutions now works for House Call of Virginia and he not only ignored my request for rectification, but was insulting in the process.  
    The main problem is that when the unit calls for water, it shakes the pipes in the house and rattles - eventually this will cause the pipe to fail - but they are ignoring the problem.  There are other issues with the installation that they refuse to address:
    1) installation of lighter gauge PVC than was recommended
    2) dispensing of condensate from the unit on our sidewalk near the front door - it always stays wet and is a very poor place to vent it.
    3) Poor support of the pipes running from unit 2 in the garage.
    It's important to know that I've reached out to the company on numerous occasions and they still haven't repaired the problems.
    Their website stresses "100% Customer Satisfaction"    I didn't experience that.
    - Jim H.
  • A
    Air Excellence Inc
    This was the first time I used them and the experience was excellent. They are very prompt with their call backs and came when they said they would. They cleaned up after themselves and did a great job; they were all around excellent. I will use them again in the future.
    - Barbara F.
  • B
    Rick is very knowlegdable with plumbing, and easy to work with.
    - David B.
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Plumbers in Charles City

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