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Title Company reviews in Chantilly

  • C
    New World Title & Escrow
    Delays in responding to email requests
    Offering inaccurate deadlines and excuses for not meeting them
    Contacting another person involved in refinance and giving them More information than myself when I was the one paying for the service
    A bad attitude about it when questioned
    Very unprofessional overall
    - Teresa H.
  • F
    TAC Ceramic Tile Co
    From the beginning, we noticed numerous issues with the tile work in the master bathroom and the hardwood flooring. It is incredibly discouraging to spend a large amount of money and get a bad product in the return and bad ongoing service for the product.
    Bathroom tile: There were countless gaps in the grout where it appeared water could get through over time. Also, several cracks began to appear in certain areas within 30 day of moving in. Some cracking may be normal but spotty workmanship in leaving gaps in between tiles is not. The quality of the work from the beginning was below-average. Sloppy grouting in many highly visible areas and a disregard, it appeared, for a quality finish.
    After pointing out these issues to the builder, a TAC installer was setup to repair the grout in the various places and fill in the gaps. The repair work was simply acceptable at best, not exceptional and the installer was rushing to have us sign off on the repair before we had to chance to examine everything. Due to this rushed feeling, the installer missed more areas of cracked grout after claiming he examined the entire bathroom. These newly found cracked areas will again have to be addressed in the very near future. I wish I could post a picture with this review to illustrate the way TAC installs grout and the and quot;final productand quot; they think is quality.
    Hardwood: The hardwood floors look as if they were not done by professionals. There were several pieces with large splinters and cracking along the edges with a few pieces that had large highly noticeable cracks in the finish where the board was splitting. The bad cracking is likely caused by inexperienced or hurried installers The installers clearly did not know how to work with the particular flooring as it was clear from the beginning that they installed it wrong.
    Fast-forward to our complaints about these issues and getting TAC to come back in and address them.
    The TAC representative for the hardware flooring was friendly and somewhat apologetic. He admitted the floor was installed wrong and marked several boards that needed replacement. We also complained about the general look of the floor after it was badly cleaned from the beginning. The gaps all had white dust in between them. The TAC rep said the installer would come back, replace the bad boards, touch up and clean the entire floor. Still, there was little sense of a serious apologetic tone for this which was upsetting to say the least. We are the customers being inconvenienced.
    The TAC installer who came to repair the hardwood was somewhat friendly but fairly unprofessional in taking a personal phone call in the middle of trying to show us some things about the floor. He talked on his phone for at least 15 minutes loudly in our living room while he began to work. It was very unprofessional and he seemed to think nothing of it. Meanwhile, we are the ones wasting time having something repaired that should have been done right the first time. The repair work corrected probably 65% of our concerns but the installer did not clean the entire floor as he was supposed to nor did he address some of the questionable boards we showed him. Furthermore, after he left, we found two more cracked boards which were either missed by the installer, the rep or were caused by the installer's repair. These will have to be addressed in the future at some point but it feels like a never-ending battle to get them to finish the floor properly.
    Bottom Line: Having a lot of experience with TAC, I would avoid them like the plague. Their work is below-average and their atittude is that it is and quot;good enoughand quot; despite spending thousands of dollars for brand new work. Their installers, from the 2 separate installers we encountered, were not professional by most standards. They did not take time to examine something they were there to fix because their company screwed it up the first time. They had a chance at redemption and totally blew it. All-in-all, they are a below-average company which probably gets by as a builder sub-contractor but probably wouldn't survive without the builder gravy train.
    If your builder uses TAC, show them these reviews and demand a better sub-contractor for this work or you will likely be very disappointed with the end result.
    - Johanna A.
  • A
    New World Title & Escrow
    Thank you Nick and Nancy for all your hard work!
    - Kim R.
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Title Companies in Chantilly

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