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Home Security System reviews in Chantilly

  • A
    Frontpoint
    Most of the installation went trouble-free. I did have a problem installing the video cam at the front door. We called the service hotline and the technician walked me through the set up and it works perfectly.
    - Renee G.
  • A
    Trinity Wiring and Security Solutions
    Although we initially had trouble with the system, the team was extremely responsive and made the necessary tweaks to ensure we were covered. Special thanks to Liam, Brendan, Bobbi and Ritchie (who got it to run smoothly!). They went above and beyond to make it right.
    - Muriel P.
  • A
    5 Star Security
    Lenny is quite simply the very best.  If there were "A+" ratings available, he'd get them all.  His personal dedication to his trade and his clients is unmatched. We would strongly recommend him to anyone considering home security.
    He. Is. The. Best.  
    There is nothing more to be said!
    - Melanie G.
  • A
    Keyed In LLC
    Very well.  Purchase a key pad dead bolt from internet.  Husband tried to install it and broke.  Technician fix the issue but key pad keyed in was selling.  Technician explained everything thoroughly.  Overall very happy with the service.  Thanks for your patience.
    - ELIZABETH N.
  • F
    ADT Security Services, Inc
    After ADTs system malfunctioned for a second time in one week, I called ADT to follow-up on the issue.  After speaking with Kayla in ADT's Monitoring Department, I got the following very useful information:
    • -ADT doesn't monitor whether your alarm is armed or disarmed (not sure how that was applicable to my call, but it was communicated to me by Kayla);
    • -ADT charges you $25 if they need to come out and repair their malfunctioning system;
    • -ADT does not call you unless your alarm has been in siren-mode for at least 30 seconds;
    • -If you want to speak with someone else (because the person with whom you are speaking doesn't know how to deviate from a script or solve problems), you must hang up the phone and call ADTs Customer Relations number since everyone who works in that Department is a Manager (leading me to believe that ADTs Monitoring Department doesn't have a manager???).

    Some takeaways from this experience with ADT:
    1. The customer is responsible for paying $25 to get ADTs system fixed when malfunctions occur;
    2. If someone breaks into my house and inflicts harm on me before the siren hits a 30-second mark, I am SOL;
    3. Employees within ADTs Monitoring Department don't know how to transfer a call to someone in the Customer Relations Department (FYI to ADT: this is a good skill to teach when your employees deal with customers).

    1. So, if I can't trust the system that arms and protects my house, and I can't trust the people who deal with emergencies and the system issues, why pay for instillation and monthly fees associated with owning an ADT alarm???

    - MATTHEW R.
  • B
    Frontpoint
    I didn't have any direct experience with FrontPoint Security. The way their system works, it's all self-installed. So I had to do all the work. They just provide the security system and self-installation instructions. I liked that they were offering a system that didn't have to use my phone, it is cellphone technology which communicates in case of a break in. That was the reason I shifted from my previous provider. I've now been with them for two years, others have started offering the same. Once my contract is over I don't plan to renew it.
    - Nalin G.
  • A
    Frontpoint
    The ordering process was straight forward and Bryan Novotny who processed my order was very helpful and took the time explain the system and sensor choices.  He was very helpful in selecting the best monitoring plan and sensors choices that fit our need.  There was no pressure to sell the system or additional sensors.  We received the system within four days and the installation and activation was simple and quick ? took less than 30 minutes.  The system works great and we like the ability to activate/deactivate and see sensor activity/status online.  We have since added additional sensors, some bought from FrontPoint, others at eBay and adding them to the control panel was simple ? called FrontPoint and provide them with the sensor model number and DL codecs.  Very pleased with entire experience.
    - Nadarajah S.
  • F
    ADT Security Services, Inc
    We had new windows installed and so decided to update our ADT alarm system. On 7/27/2011 I met with Michael, an ADT residential specialist. He said our current wireless system was pretty basic and suggested a wired system for more security. He said that he was almost 80% sure that our existing keypads, motion detector and existing sensors would work with the new system. When I pressed him to please be 100% sure, he called tech support and it was determined that the keypads would not be compatible. We ended up purchasing a package consisting of 2 new keypads, control board and 5 new sensors with a 8/5 installation date. We received 2 calls prior to the install date verifying the the date and time.

    On 8/5 the installer called to tell us he was in DC but would be leaving shortly for our job-no problem as it was still within the time frame given. When he arrived he asked us what he was supposed to be installing! He showed us his paperwork and there was nothing on it but our contact information. He explained that ADT is using a new "system" and it isn't working out. The installers get no heads up as to what they are putting in and have to hope that they have the right equipment on their truck. In our case he had none of the correct equipment and also told us that he had not seen the brand and model of alarm equipment that we were supposed to get in their stockroom for months. I got the salesman on the phone and he spoke with the installer. They decided to change the brand of alarm and give us 3 sensors and a motion detector at no additional charge.

    The installer then called to get us a new install date-8/19- and we heard him list everything that was to be ordered for the job. On 8/17 I received a call to confirm the install. When I tried to verify that the installer would have all of the equipment on his truck I was told that he was just confirming the date and I would have to call the supervisor, Andre Cauldwell. I left 2 messages for him but never heard back. I did get another call on 8/18,  again to verify the date and time frame for the appointment. This person assured me that the installer would have all of the equipment needed.  The installers showed up on 8/19 with NO IDEA of what they were to do. They told us the same story as the last guy; that their dispatch system is a mess and that they are not given order info or the proper amount of hours to do the job. We told them what had transpired with the other installer/salesman and what was agreed upon between them. They said neither the installer or saleman had the power to authorize such a change. They got the salesman's boss on the phone who decided that they would not honor the order change. Miraculously, the originally ordered equipment was found, delivered and installed. Bottom line-Do not use this alarm company until they get their act together. I feel sorry for the installers as I'm sure they have to bear the brunt of customer dissatisfaction. How they can waste both the customer's and their own installer's time is beyond belief.
    - Kim H.
  • A
    All Alarm & Audio Services Inc
    It went great.
    - Matthew K.
  • A
    Guardian Protection
    Guardian tech was polite and respectful. Tech cleaned after the job is done.
    - Lahiru D.
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Home Security Companies in Chantilly

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