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Flooring reviews in Chantilly

  • A
    Ileona and Jose and their team were incredible. This could not have gone any better. Everyone was professional, personable and punctual. We were displaced for a week to give the team time and upon return the floors looked brand new. They paid a lot of time to the small details just to make the job perfect. They kept us updated with photos while the work was being done. I would highly recommend them to everyone.
    - Eric K.
  • A
    The job went very well. The installers arrived on time and worked steadily. They dealt with a minor unexpected issue with the sub-flooring. They were also very careful moving the furniture and put everything back with our direction. They also reiterated the advantages of this particular flooring and care/maintenance. They used an excellent underlay on the stairwell for the new carpet installation. I can really feel a difference. This is our second job for Crown Floor. We have been pleased both times and will be talking with them again for the next flooring job.
    - Michaele F.
  • C
    First mistake I made was not going with grout. I liked the look without, and was told by the salesperson that they would put a sealer in the seams. Apparently they found out just before-hand that the sealer was no longer offered by the manufacturer, but I was not informed of this until after the install. In the picture attached you can see that the alignment is not pristine (I am extremely fussy on this), and it carried on throughout the entire installation area (though to be honest, it was not very noticeable from standing height). Use of grout may have made this less of a concern. The explanation I got was that the tiles are not uniformly precisely the same size. Not sure I agree with this, and I feel the job may have been rushed. There was a mis-cut tile by my dishwasher that they replaced. Also, the installers did not clean up after the installation as well as you would expect. When all was said and done, I decided to eat the cost and replace the tile with hardwood like the rest of my main level. Again I'm a bit of a perfectionist, and that drove my decision.
    - James M.
  • A
    Rudy and his team are outstanding. Very professional from the first day he came over to provide estimate to the completion of the work. This was our largest investment in our home since we purchased it 18 years ago. Rudy and his team sanded and stained our prefinished floors in our entry way into the kitchen; removed capreting in our study; family room; living room; dining room and second floor hallway and our 4 bedrooms. The sanding, staining and installing new floors in the other parts of the home was very well done and well organized. Rudy said he would treat our home like it was his home and he sure did. During the flooring installation we decided to have special molding installed to add that special touch and one of his employees performed that installation and it all looks beautiful. I plan on using Rudy and his team to renovate our basement next year so that wood floor work will be our second project with Kustom Floors and possibly our kitchen. Thanks again Rudy for a terrific job.
    - erik b.
  • A
    Recently Thadson flooring installed about 1600 sq ft of wood flooring and a wood stairway in our home replacing carpet and old wood flooring. From our initial meeting, John Locke, Manager demonstrated a professionalism, attention to detail and care about our home and specific concerns which far surpassed representatives from three other companies. He visited our home several times during the project to ensure our satisfaction, coordinated with our kitchen and railing contractors to avoid delays and followed through in addressing any concerns. Thadson's installation team led by Carlos was outstanding from demo day to finishing touches. Carlos is a perfectionist who takes great "old world" pride in his work and he treated our home as it was his own. They were better than competively priced and we couldn't be happier with the final result.
    - la d.
  • A
    Work was great! The total experience from visiting the showroom to final product install was first class. Staff at the store were very helpful and accommodating; I had borrow several samples on multiple occasions and it was never an issue. The install crew was on time, willing/able to answer any/all of my questions, and did a great job with installation. I would 100% hire Crown Floors again for any flooring project!
    - Jon M.
  • A
    After careful consideration, we went with Fairfax Kitchen Bath Remodeling. They came up with a very good cost effective plan. They suggested to keep the flooring as is, since it was replaced couple years ago by the previous owner. Floor tile was in good shape and we loved that idea. That money saver enabled us to buy a new backsplash tile! Kitchen cabinets were stock line, they are all solid wood cabinets. Drawers are soft close. The counter tops were cleaned and sealed. They used Kohler products as we requested. All of the kitchen area walls were painted a ssemi-glosseggshell white. The whole kitchen looked fantastic!! Go with FKB, they have great ideas and a very professional work ethic!!
    - Faruk C.
  • F
    It started out ok, pricing was good and Alex seemed nice. We found out fairly quickly that the workmanship and knowledge of the company and crew was very much subpar. Alex laid plain wood and we picked a custom stain to finish. 1. The wood was ordered from lumber liquidators and is of extremely poor quality 2. The stain and paint job was sloppy and we ended up with stain all over our walls and baseboards 3. THEY USED THE WRONG STAIN, and after my wife pointed this out he called her high maintenaince and said he would charge more if he would have known that she would have complaints 4. A few of the planks had chips, nails showing or bubbles in the wood. After replacing them they were stained in a different stain. He offered to come back and fix but we haven't heard from him, so we now have a plank in the middle of our hallway that is colored differently 5. Alex vehemently denied the wood was purchased from lumber liquidators and promised a high quality oak...when the wood arrived it had lumber liquidator stickers on it. All in all the project took forever, was sloppy, low quality done by unskilled laborers. Avoid at all cost!!!
    - Tobias H.
  • F
    In my ten years as an Interior Designer, I have never encountered such an unprofessional business. Which unfortunately, I had to deal with during renovations to my own house First, the owner, Mojy convinced us to use metal Schluter pieces to finish our tub surround, as opposed to using a bullnose tile. The finished product was not streamlined, as promised, and when pointed out, it was never fixed. As you can see in the photos, they are not set at a 90 degree angle, and the grout work is inconsistent in width. Secondly, the owner suggest the order of work as follows: Demo Tile Floors, Install Tile Floors, Demo Wood Floors, Install Wood Floors, Demo Carpet, have our painter come in paint, Install Carpet. We agreed with the owner, and then he spoke to our painter without our knowledge, changed the schedule of work without speaking to us. Thirdly, the photos of the tile work speak for themselves, but the tile work throughout was unprofessionally done. (Photos) Master Bath: Cracked grout at threshold. Unprofessional installment of threshold. Schluter not aligned with tile and doesn't properly meet at all corners. Unprofessionally finished grout. Cracked grout, grout dried on tile. Uneven and inconsistent grout widths. Guest Bath: Grout between threshold & tile is extremely large. Inconsistent grout widths. Unprofessionally finished grout. Incomplete grout, and unprofessionally finished. Also, dried grout in cabinets. Kitchen: Brand New Sink was ruined, because installers used sink as a janitor's sink. Thick and messy grout lines. Corners and underside of cabinet grout lines. Grout is thick, irregular, rough, and dried on the cabinets and brand new microwave. Fourthly, we asked House of Interiors to send their plumber to fix a water leak, and send us a quote to put the base of the pedestal. We only wanted the quote for the pedestal because the townhouse was under contract, and putting the base of the pedestal sink was in negotiations. Turned out that we didn't need to do it, and that the new owners would take care of the pedestal base. Mojy told the plumber to go ahead and do the work, putting us out another $180. When I spoke to the owner about this, he had the audacity to tell me he had done me a favor. I responded that favors are free, and that this is a business relationship, you can't just spend your clients money without approval. So his response was a threat to go back to the house and undo the work - even though, I told him that we agreed to pay for it, because the work has been completed. Lastly, and this is the icing on the cake... my husband and I moved completely out of the house to CA, prior to all of this work being done. After the conversation regarding the pedestal sink, about a week later, we receive word from our realtor that there is extensive water damage. A fixture in the Master bath had leaked, causing extensive damage throughout all three levels, resulting in +/-$20,000 worth of damage. No one has been in the house since we moved out, except for the contractors. Furthermore, the last to touch the plumbing fixtures in the Master Bathroom, was House of Interiors when they removed the toilet, vanity, and installed new tile and tub surround. Not only are we still incurring costs for all amenities, but we lost the potential sale of the house, and there is water damage that is costing more than the cost of the actual work we had done by House of Interiors. I highly recommend that you stay as far away from this company as possible. They are extremely dishonest, unprofessional, and there work is less than mediocre, at best.
    - Marissa B.
  • A
    Spectacular. Exceptional attention to detail. Mike worked with me on every detail. He allowed us to provide the material (we are part of a buying club) and he did the labor. His lead on the job, Robin, was meticulous. Mike and Robin provided excellent guidance and came up with solutions when my first idea was not viable. Their flexibility was essential. My husband usually likes to do projects by himself. He's very picky about finishing touches. After seeing Mike's work, he's happy to defer to him.
    - Sue C.
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Flooring Installers in Chantilly

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