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Chimney & Fireplace reviews in Centreville

  • A
    The Chimney Doctor Nova Inc
    I am semi-handy, but I had some questions about mortar repair work in the firebox of our wood burning chimney. I have used another company for cleaning and minor repair work, but always felt like they were trying to upsell unnecessary services. Victor from the Chimney Doctors came out to give an estimate on things that I thought might need to be addressed. He helped me understand what was a project I could do and what was a project best left to them. I greatly appreciated his insight and guidance and will 100% be switching over to Chimney Doctors for cleaning and for larger repair work. Very impressed all the way around with them.
    - Mike G.
  • F
    American Chimney Sweeps
    They said I needed chimney repairs without ever actually looking at the area that they said was faulty. I paid them a $200 deposit and they signed a service agreement for them to come a week later to complete the repair. They never showed up as scheduled, never called, and did not respond to my multiple calls or emails trying to find out what was going on. 3 days later I finally got a call from them trying to reschedule at which point I said I'd be looking for other service providers and they agreed to return my deposit. I spent two weeks trying to contact them with then promising me twice to deliver my refund and never showing up with my money until I finally had to file a complaint with the Better Business Bureau. I found out there that they had a C rating due to their failure to respond to the BBB about previous complaints. When I then told them I wanted confirmation of all contact and promises in writing, they finally sent my refund via western union without telling me, and just sent me a control number. I then had to hunt down a western union location to get my money back. Meanwhile, I had another company come to inspect the chimney. They actually showed up with a ladder and looked at the chimney, took pictures and videos, only to find out that the problem was far more serious and required substantial repairs. American Chimney Sweeps incompetence, laziness, and lack of thorough inspection put my home and family at risk which added insult to injury when they failed to return my calls or answer my emails. I've found several similar complaints and reviews online. These guys are the type that will scam your grandma. Stay far, far away and don't let them anywhere near your home. They can't be trusted, have no integrity, and their word means absolutely nothing. If you do make a deposit, use a credit card so you can dispute the charge when they fail to perform. If you write a check, you have no recourse other than legal action. They WILL try and talk you into writing a check because they're crooked and know that once it's cashed, there's basically nothing you can do unless you go through small claims or annoy the living crap out of them (like I did) to get your money back. These guys are predators and from what I've read, when they do complete the work, it's substandard and poor workmanship. Don't let them scam you or your grandma!!! And if you're a single woman, don't think for a second that you're going to get anything except ripped off. If you see them coming, lock your doors and keep them out of your house and away from your wallet.
    - Erin V.
  • A
    Exterior Medics
    Exterior Medics is extremely reliable and awesome to work with! They have been able to squeeze alot of emergency projects for my community into their schedule, which has been such a lifesaver for my residents and I. The Board and community are always extremely pleased with the efficiency and quality of their work. And a special kudos to Gaby, their Property Management Liaison. She always keeps me informed on the progress of ongoing projects and reaches out regularly to see if there is anything I need.
    - Meghan F.
  • A
    Sixpenny Chimney Sweeps
    The staff member who came out to give an estimate took pictures of my chimney cap and what work would need to be done. When the work was done, it was in a timely manner and all materials were cleaned up from the work site. The technician again provided pictures so we could see the finished project.
    - Becky M.
  • C
    Cyprus Air Fireplace Systems
    Poor. Salesman was not well trained. He did not clearly explain or show pictures of what the installation would look like. The fireplace insert did not cover the original fireplace. The original fireplace looked dated/worn, so hiding it was a key goal. Sales people never told me it would take about 5 visits to complete this job. I told 3 people I would run electrical to the fireplace, in the end they plugged into a wall outlet and ignored the wiring I ran. Communication within this company is poor, which is needed when there is a different person doing every task: measuring, sales, scheduling, showroom and actual installation. I do not recommend this company.
    - David C.
  • A
    American Chimney Sweeps
    Wonderful!!!! Travis and Jerry were Fantastic. Quick service. The know what they are doing. Great price. Definitely would call again. Will call next year for annual dryer vent cleaning. They saved my home!!!
    - William J.
  • A
    Nice Home Services
    The work went very well. The service man arrived just outside the window, but the office kept me very informed of the timeframe and verified with me that it would be okay that he was running late. I appreciated the communication. The service man placed a tarp down to protect my flooring and fireplace hearth. He wore booties not to get dirt on my floors from the outside elements. He cleaned up after himself and left things as they were when he arrived. He suggested that I purchase new embers and new lava rocks (my unit is over 20 years old). What I really appreciated was that he provided me estimates for a number of things, but did not push me to make any purchases on that day. He let me know the benefits to my fireplace operation of some of the suggestions he was making. I would definitely hire this company again and recommend them.
    - Patty H.
  • C
    They were great and arrived on time. The wood was well seasoned. What I didn't like was that the wood was dirty and some pieces were over sized while others were very small. They admitted that what they delivered to me must have been on the bottom of the pile. I would consider using them again providing that they give me the wood that is shown in the photos on their website.
    - Randy J.
  • A
    Chimney Inspectors, LLC
    Vitali was very nice and explained everything he was going to do, as well as recommendations on additional work and care. Gave me an estimate on the pilot assembly replacement, and as soon as it came in he came out to replace it. The first new assembly had a defect, but Vitali's supplier had another one, so Vitali went and got the new assembly that same day and finished the work that day. He was just so nice and took the longer-than-expected service (1 hour turned into 4!) all in stride. He had even offered to go out that day (again!) and get the parts needed to fix the wall switch for the fireplace when at first it appeared to not be working; thankfully it didn't require fixing after all! Everything was cleaned up and working beautifully after the service. I am very happy with all aspects of Chimney Inspectors work as related to my gas fireplace.
    - Kristen G.
  • A
    Chimney Inspectors, LLC
    Very well. The technician was very professional, arrived earlier than scheduled, and cleaned up work area after completion. I would hire this company again because they are very honest with respect to what is needed and not needed for maintenance. They even set up my appointment for a Sunday which I appreciated with work. This was done back in January.
    - Patty H.
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Chimney And Fireplace Contractors in Centreville

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