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Explore Our Solution Center for Helpful Basement Waterproofer Articles

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6 Questions to Ask a Basement Waterproofing Contractor

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Unfinished basement
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What to Expect with Basement Waterproofing

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basement, flood, sump pump
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Have a Foundation Crack? Consult a Structural Engineer

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Unfinished basement with cracks

Basement Waterproofing reviews in Centreville

  • F
    JES Foundation Repair
    I was horrified! I called for an appointment and a very nice woman called me back. She said they couldn't schedule an appointment for almost 2 months. I was actually okay with that since it wasn't an emergency and I thought they must be good to be that busy. She then told me I needed to schedule 90 minutes for the "inspection". I figured it would be a 20 minute inspection and a 70 minute sales pitch. Then she asked if my husband would be home. When I told her, "No", she said, "The appointment is almost 2 months away. Can't he change his schedule?" I've had contractors before who only want to deal with "the man of the house" and I have refused to do business with them, as I have now with JES. This is 2018 NOT 1918. I needed a solution and to be treated respectfully. I got neither from JES.
    - Jane L.
  • A
    Basement Detective
    It went very well. Contractor called and asked if he could come earlier than agreed upon time (which was fine). He was extremely polite and professional. He explained what he was doing, what his goal was, how long everything would take and what the next steps would be, based on test results.
    - Ken W.
  • A
    Aquaguard Waterproofing
    The company contacted promptly and technician came to the house and explained various options and we opted for one of the best in the industry sump pump and canada manufactured dehumidifier that gets mounted to the wall and sucks the moist air out thru tghe vent in the wall. They did all the duct work and installed clean. Been almost 2 years or more no complains and works like a charm.
    - Balaji V.
  • A
    Aqueduct LLC
    Overall, the entire experience was positive, from the assessment and estimate through the repair process itself.  The two gentlemen who provided the services were professional and competent, and responsive to our questions.  And the final cost matched the estimate.  No mess was left behind, either.  We would unhesitatingly recommend Aqueduct to anyone having similar issues.  John Babec, the owner, is a serious and able professional.
    - Ernest C.
  • A
    Basement Innovations Waterproofing
    They were very professional. the original bid was for 45 feet of work, but the guys on site determined that it just needed to be the middle 15 feet. So they wrote up a new proposal and completed the work that day.
     
    I waited several months to write the review to make sure the work fixed the problem. Every spring I spent at least one night mopping up water that would leak in to the basement from the front of the house. Basement Technologies fixed the problem. We have been through several storms where the ground was saturated and not a drop has come into the basement. 
    The previous owners disguised the problem by sticking a towel behind the panel wall which would absorb the small amounts of water that would leak in. Only when the towel became completely saturated during week long storms would it leak into our basement. That towel was quite a science project when Basement Technology removed it.
    - Nicholas K.
  • A
    Basement Masters Waterproofing
    These guys were great! 
    We had them come out to give us a quote on installing an egress window and well in our basement. We're planning on finishing the basement, and Fairfax County now requires an egress window or walk-out in case of fire before you can finish any of your basement. 
    Randall came out to give us the quote was clearly very knowledgeable about egress window requirements in Fairfax County, and made sure that the design planned for our house would stand up to inspection and would qualify as an fire egress. He took specific measurements and answered all of our questions. 
    When we got a quote from a second company, it did come in with a lower price tag than Basement Masters, however, the guy who came to inspect the basement was barely there for 5 minutes - he took about 3 rough measurements and left, and when we got their proposal, it looked like it didn't *quite* meet all of Fairfax County's requirements. Since we wanted to do this project *right* and we wanted to make sure we'd pass inspection, we went with Basement Masters.
    Even though the price tag with Basement Masters was a little higher, they did give us an optional discount - basically, we saved a few hundred bucks by going to the county and getting the building permit ourselves. We took them up on this, and were really happy with it. They gave us all the paperwork we needed - the time spent getting the permit was mostly just the time it took to sit in lines at the county office.
    Once we got the permit, they managed to get us scheduled fairly quickly - they finished another job early and squeezed us in over a weekend. Since we were flexible on start dates, this was great news for us!
    They stuck to the 3-day schedule they gave us - they showed up when they said it would, they did the work exactly as they said they would, and finished when they said they would. 
    The quality of the window and well we got was very high - we're quite pleased with how it turned out.
    Also, I think it's pertinent to mention that they did an *exceptional* job keeping the job site tidy and neat. We had 8 inches of snow fall in the middle of the work, so we kind of expected our side yard to turn into a mud pit. However, they did an excellent job of removing excess dirt and being very careful on the grass! They also kept the interior of the house very clean - no mud or dirt inside at all! They also did a superb job of replanting bushes where the window well went in - they don't block light coming into the well, but they do obscure the view of the well from the street.
    One thing I will note - some of their emails get eaten by Hotmail's spam filters (and possibly other providers as well.) If you haven't heard from them via email and are expecting to, give them a call to make sure you didn't miss their email - I eventually had to have them send emails to my gmail account so I could get them. They were very patient though, and kept re-sending the quote to me until I got it :)
    Couldn't recommend these guys more!
    - Jenny D.
  • B
    Basement Detective
    On the good side, Basement Detective representatives were very courteous and responsive. Many of the other contractors that we contacted about our water problem said, "We do this kind of work, so we'll do it for you," without really diagnosing the problem or explaining how their one-size-fits-all solution would likely address our problem. Basement Detective claimed to be able to do several different kinds of work and first diagnosed our problem before beginning. They created weep holes in the walls to direct incoming water into the French drain system they installed, and they provided a professional-looking sump and effective pump to get the water out of our basement.  In order to address the problem of exterior standing water, particularly that affecting our hearth (see below), they provided a proposal for an exterior drain system to help manage the standing underground water near our house and car port.

    On the down side, the water is still coming through our walls before getting captured in the system. In the case of our brick-and-mortar hearth, that is causing damage to the mortar. They closed off their own drain system with tile in one place, forcing them to come back and re-open it. When they did this, they used an off-colored tile for the repair, which did not match our existing tile. They did offer to replace the off-color tile with correctly-colored tile when they noticed it.  The open gap in this one room is an eyesore and will likely get filled with dirt from the floor over time.

    Overall they are responsive, professional, and seem honest.  They have so far stood behind their work.
    - Todd M.
  • B
    Aquaguard Waterproofing
    We signed up for an Angie's List special deal to have an inspection done and estimate provided. Apparently, the data we provided Angie's List was not forwarded to the company, because I had to answer all the same questions and provide all the same information that I filled out online a second time over the phone, which led to confusion, as the employee wrongly transcribed some of the information and had to call back. Then the appointment date became mixed up and required further back-and-forth to finally establish. The employee providing the inspection/estimate came as scheduled (late in the evening). He was very courteous and knowledgeable. In hindsight, we wished we had looked at Angie's List reviews of the company before he arrived, as he used all the same hard-sell techniques other Angie's List reviewers had noted: He was from the commercial not residential department, he had some extra commercial work crews that were surplus from a Washington Metro contract, he could give us a "discount" (though still a high-priced quote compared to other companies) if we signed a contract immediately, etc. That said, the employee reviewed the records of Aquaguard's competitors and showed how many times they forfeited their names and re-incorporated with similar names to avoid having to stand behind their own guarantees, while noting the long history of Aquaguard and the way it stood behind its guarantee. The estimate he provided seemed like it would be the right kind of work, and the way he explained they would execute seemed like a proper and professional installation. We elected not to go forward at this time as we're still engaged with another company over prior work and wish to resolve it first. Probably a person could engage in hard bargaining with this company to get fairer-priced work (I included the estimate for our wall, which he measure 84 feet in length, to be dug to a depth of 5 feet, to include stabilizing the slab foot, crack repair, weatherproofing, installing a sump and pump, installing an air pump, demolishing and rebuilding a car port slab); be sure to read the other reviews to be prepared for the hard-sell tactics and stories likely to be employed. We measure our own wall at less than the worked measured, something I would address if we proceeded. However, I have no reason to doubt they do good work that appropriately addresses one's specific issues.
    - Todd M.
  • B
    Mid-Atlantic Waterproofing of VA

    Mid Atlantic rep did not explain all the "after" installation repairs that wasn't going to be included in estimate. This includes repairing the drywall that they cut or any drywall damage resulting from the jackhammers used.  Ernesto Velasquez's team worked non-stop to finish the job to my satisfaction.  I had to find a drywall repairman which I insisted that the cost be subtracted from the original contract or I was going to cancel.  Ernesto's team, Sam, Wilmer, Gregorio and Agapito worked hard to make sure that I was satisfied with the job.  I hope that Mid Atlantic is compensating this team well because it is Ernesto's team that makes sure the customer is satisfied with the work.  Ernesto's team should receive a well deserved bonus because without them, Mid Atlantic wouldn't be in business.

    Ernesto's team does not clean up the dust or rocks that are dropped nor do they move the furniture back in a finished basement.



    - ANNE A.
  • A
    Basement Masters Waterproofing
    This is a very professional company that knows what they are doing and they were great to work with.  The estimator was professional as well as his crew who worked diligently to get the job done on time.  We are extremely pleased as it rained heavily the next few days after their service and we didn't have even one drop of water in the basement where before we would have been mopping up buckets of water.  They did a great job and we highly recommend them!
    - Larry P.
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