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Pet Care & Health reviews in Catlett

  • F
    My dog sustained eye injuries in both eyes while in their care, which nearly cost him his eyesight and required emergency surgery. They said they weren't watching him and didn't know how it happened. They surmised he may have gotten entangled in barbed wire in a field or been attacked by another dog, but admitted they weren't supervising the dogs. They noticed it when I was enroute back to Virginia on a transcontinental flight. I came home to my dog woozy from anesthesia, was handed their bill not only for the week's boarding, but also their $510 vet bill. And they had the temerity to tell me that they were doing me a favor waiving the $50 fee they normally charge for their time transporting a dog to the vet! Not only did my beloved dog nearly lose his eyesight in both eyes while in their care due to their negligence, but they walked away from any financial responsibility whatsoever. My total bill was $780: $270 for the boarding + $510 vet bill. Although this happened a few years ago, it still distresses me. I feel others should be forewarned. I see from other reviews that my experience with them was not unique.
    - Sarah B.
  • F
    In August 2013 we went through a harrowing experience with Top Dog Resort. Just two days after LOSING our dog, the owners CHARGED us for her stay - and even added a $100 surcharge! Somehow our beloved Rosie, a small Yorkie-Shi-Tzu mix, escaped from Top Dog Resort on August 6, 2013 while we were away on a family vacation. When the owners called to tell us they had lost Rosie, we stopped our vacation immediately, packed up and drove nine hours from Michigan to Virginia to search for her. Arriving that night, we listened to the owners' explanations that Rosie must have "climbed over a fence." But when pressed for details, they admitted they never actually saw how or where she escaped -- they weren't watching. And they didn't bother listening to their own telephone voicemails from earlier in the day, saying the dog was seen running a few miles down the road - we were searching on their property but the dog was already gone! Unfortunately, Top Dog had removed Rosie's collar and tags, as they do with the packs of small dogs in their care at any given time. My wife and I spent two excruciating months searching for Rosie. We live 40 miles from Catlett and traveled there dozens of times, putting up posters, talking to residents, often staying into the evening. We were blessed to have support from Fauquier County Animal Control and the SPCA. Back at home we constantly made calls, posted messages on social media and put ads in the newspaper. Searching for Rosie became a full time job on top of my day job. Top Dog's owners Don and Linda only made efforts during the first 36 - 48 hours to put up some posters, look around the area and make some calls. Incredibly, Linda expressed annoyance to me, saying it was our little dog's "fault" for escaping, and that this was turning into an "inconvenience" for them and "disrupting their routine." It was awful as Linda "took control," insisting on doing things her way: she thought she would catch Rosie by banging on pots and pans, making loud noises and calling out for her. With an Animal Control officer's help, we realized that she knew NOTHING about how to deal with dogs when they escape and go into panic and "flight mode." We received expert guidance from Animal Control and SPCA about how to recover a dog in flight. The officer told us NOT to call out to Rosie, not to approach or chase after her, but to be quiet, still and neutral. Linda also got into a shouting argument and botched things up with our microchip company and I had to call them to correct the situation. I was stunned when I looked at Top Dog's $370 invoice for Rosie's five-day stay including an $100 extra fee tacked on (for their time putting up posters, making calls and looking around the immediate area for a day or two). Unfortunately we had given them a blank check when we first dropped Rosie off, and they cashed it only days after she was lost. Everyone we have told about this incident is appalled that a boarding kennel would charge a grieving family after losing their dog. It's not the money that hurts, but the gesture itself. Our story has a happy ending, but it does not involve Top Dog. Throughout August and September, there were sightings of Rosie reported every few weeks around five miles apart. Catlett is a rural area of farms, barns and woods -- we were looking for a needle in a haystack. Wherever a sighting was reported, we would set our humane traps there -- catching only cats or possums. I was losing hope with October approaching and the weather turning colder. Still we never stopped searching and putting up Rosie Lost Dog posters on poles and stop signs all over the area. On October 6th, I caught Rosie in a humane trap I borrowed from the SPCA and set in a place where a nice family had spotted her in a farmer's field on Shenandoah Path. We were blessed to bring our dog home two months to the day after she was lost. She went through a huge ordeal surviving in the wild and her PTSD took months to subside, but she is remarkably healthy and transformed by the experience. We are amazed to have her back with us, and she is happy to be home. I hated having to write a negative review, but many people urged us to share and help other dog owners avoid a similar calamity. Hopefully readers will recognize our efforts to be factual, but there is no way to hide all of the pain and distress. We were told by several people this is not the first time Top Dog has lost a pet in their care. They are an elderly couple with no staff or back-up plan -- after two days, WE ended up carrying ALL of the responsibility for finding our lost pet, and were invoiced by them for our troubles.
    - Douglas S.
  • A
    Compassion Animal Hospital
    Knew exactly what the problem was. Prescribed treatment and the problem disappeared as I was told. Great staff. Great doctors. Compassion is the right name for this place. I couldn't ask for more when taking my animals to say goodbye. These people are simply the best. Everyone of them.
    - Bob H.
  • A
    Paws 4 Perfect Petcare LLC
    We cannot say enough wonderful things about Mary and Paws 4 Perfect Petcare! We have been using them for the past two years. Mary is the best caretaker we have ever had for our fury baby. She walks him daily rain or shine. Mary is VERY dependable and trustworthy. She is not only a caretaker but very knowledgeable and trained in all areas of canines. We have used Mary as a sounding board for behavioral issues, training and guidance, as well as support when our dog became ill from his food. Mary provides a knowledge base no other general dog walking service will provide to you.
    I would also add their rates are competitive and reasonable. Highly recommend Mary and team!!

    - Leslie W.
  • F
    Highly recommend you check this place out and ask lots of questions before boarding your dog here. They tell you that your pup is let out 3-4 times daily for bathroom breaks and "play time" in a gravel fenced in yard with piles of other dogs poop.  We were told the reason they do not have the dogs go out or play on the grass is because it is not sanitary and they clean (bleach) the rocks daily so that any diseases or viruses does not spread between dogs.  It was also explained to us that this is the reason your dog will ONLY be let out by itself.  That should have been our first clue when we observed the gravel dumping area which was occupied by a very small dog and there were very large piles of poop which obviously did not belong to the small dog. In addition, the small dog was roaming around the gravel area by himself and was obviously not receiving any play time. Every thing also has a $10 charge.  We wanted our dog to go out on the grass - $10. We wanted our dog to have time with other dogs - $10.  We were told we could drop off our dog early or pick him up late $10....BUT...when we actually asked to pick up an hour late it became $50 and an ear full on how the women had been their since 6:30 am.  We basically paid $60/day for our dog to be put in an 8x8 cell and only fed once daily.  We gave specific instructions to feed 2 times daily and the amount which our pup should be fed and we were told that is no problem since they keep specific records for each dog.  He came back with OVER half of his food.  It is obvious our dogs basic needs were not taken care of properly.  We also sent bedding with our dog which was not returned and we were told the towel could not be found. That is a little concerning since our dog was only there for 4 days. Were could the bedding have gone since  he was stuck in his cell only but 4 times a day for potty breaks?! We wondered if they even gave our dog the bedding from home so that he had a familiar scent as recommended by their staff! We have never been told by other boarding establishments to provide a scent from home. It makes me wonder if the animals there experience stress. Luckily we found a friend to pick our dog in time to take him to a more attentive and caring facility and did not have to pay another $60 for a few bathroom breaks a day or someone to forget to feed our pup.  If you want your dog let out a few times a day for bathroom breaks this may be the place for you.  We should have realized it wasn't the best place when they had availability over the holiday.  The customer service also lacks luster - they are very kind and accommodating before your drop your dog off but after that buyer beware.....
    - Leslie W.
  • A
    Caring Hands Animal Hospital of Bristow
    Premises clean, bright, spacious. Staff friendly, efficient, helpful, kind. Love for animals and enjoyment of work was obvious in everyone. I think that every animal coming in to this clinic is made to feel special.
    Initial appointment consisted of (everything x2): new patient/annual exam, nail clipping, tests for lyme disease, heartworm and parasites, some inoculations. Also received prescription antibiotics - 1 dog needed 10 day antibiotic treaatment for skin infection (also received topical spray and anti scratch collar) + second dog needed 30 day antibiotic treatment for lyme disease.
    Also bought heartworm preventative and flea/tick preventative.
    Follow up appointment 2 weeks later for booster shot and recheck of skin infection on dog 1 - additional cost.
    I received several telephone calls from the clinic staff and vet - to give results of extra test for dog 2 and to check on side effects of antibiotics.
    I appreciated the extra time and attention.
    Overall superb in every way - A grades in every category except price.
    I awarded a C for price - but I think my shock at the price had more to do with our being overseas for more than a decade and therefore unacquainted with costs (and no other experiences here) in this area rather than it being overpriced. So someone else might see it as a B or even A grade in price.
    - Leigh G.
  • A
    Country Club Kennels & Training/Chance Foundation
    the training went well
    - Charles H.
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Pet Care Providers in Catlett

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