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Find Top-Rated Catlett Home Exterior Specialists

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Exterior Contractor reviews in Catlett

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  • They removed the old masonry (parge), then installed wire mesh. After the whole foundation was covered with the mesh they applied new parge to the entire foundation. They were timely and courteous. The owner came back to review the work and to ensure we were pleased. We are very happy with the results.
    - Roderick B.
  • The removed old broken bricks from the chimney and replaced them with new bricks. Where mortar was missing they added mortar. For the landing at the top of the outdoor basement stairs they quoted us to replace the flagstones, however, when they removed the existing flagstones, they were able to reuse those, saving us money. They relayed the flagstone in mortar in such a way that the water runs away from the foundation and the stairs. When they power washed the entire patio, some of the old mortar came out. They replaced all the mortar even though it was not part of the quote. They did not charge us for the extra mortar used. As they were cutting out the flag stones, some of the dust ended up on the walls of the porch. After the work was done they washed off all the walls, the porch and the furniture on the porch. They did a wonderful job!
    - Roderick B.
  • Mike (owner) was extremely responsive to emails prior to the scheduled day of work to make sure all my questions were answered, and calling the day before with a 2 hour window for his arrival time. He arrived on time and was quick and efficient. Mike did a tremendous job cleaning the house. It just sparkled when I pulled in the drive. I only wish I had taken before/after pics so you could really see the difference. I am very pleased and have already recommended PlanetGreen to a couple other people. I will definitely be using them from now on.
    - Sandra A.
  • First, we met with the salesperson who got us to sign ("It's $33,000, but for you, I will do it for $21,000"). We asked if we should take down our porch because it was mounted to the side of the house where the siding would be installed, and he said no, that the crew would do it. We spoke to Power a couple of times before they came out and asked if they were SURE they didn't want us to take it down, and they assured us there was no need for us to take it down. THEN THE CREW CAME. They were NOT on board with taking it down, so they RIPPED it down into a pile of lumber. It had a clear corrugated roof that they did not number, so when they eventually put it back up, the screw holes did not match where the new screws were, so we had a hundred holes in our porch. When they came to fix it, they put regular screws in and in a stiff wind they started popping off, so we had to replace them ourselves.

    THEN, the siding started buckling, which was apparently a manufacturer defect. We were under a lifetime warranty but Power was VERY UNRESPONSIVE. We called them numerous times, including 2/17/14, 2/22/14, 3/17/14, 3/18/14,3/20/14 (those are the ones we documented.) Apparently, although we had the warranty, and because it was not Power's fault (because it was a manufacturer's defect), they expected us to chase down the manufacturer to get it resolved. We only wanted to know our options, but Power just avoided our calls. When I finally got hold of the manufacturer (Crane), he said they could replace the siding or write me a check for a whopping $4,000. I asked " In what universe is that fair? Who is going to pay the other $17,000 we're in the hole for a faulty product?!!" The guy said they had discontinued the color we liked, but they replaced it with a similar color, which was news to Power who had told us we were out of luck (why the customer is the one telling Power that they had a new similar color and not the other way around is beyond me. Then came the 14 calls to get them to schedule the re-do, and WE took down our porch this time (so at least we know it got done correctly!) and our siding was replaced May 19th, however, they broke an electrical receptical, and had to come back to fix that, which they did. Too soon to tell if this siding buckles or not. We are "married" to Power because of their so-called double lifetime warranty, so we'll have to stay with them, BUT NEVER, EVER AGAIN. All they needed to do was have one person advocate to the manufacturer on our behalf, answer our calls, make sure crews arrive on time, and the job is done right. We had TERRIBLE SERVICE that could have been resolved with some simple customer service training. Never again.

    UPDATE: Power sent us a $500 gift card for our troubles, and promises that they have made significant changes to their customer service process by creating a "customer concierge" program wherein one Power employee is in charge of one customer, so the customer isn't made to be the general contractor for their project. We are hopeful that they resolve their customer service issues, but remain skeptical. P.S. Angie's List is a great motivator for companies to improve their performance.
    - Janine V.
  • Both the gutter cleaning and pressure washing were done well. Professional, high quality work done at a good price. I plan to use their services and in the future.
    - Rob B.
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    - Leigh G.
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    - Ann V.
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Home Exterior Specialists in Catlett

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