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Garage & Driveway reviews in Catharpin

  • A
    Excel Doors LLC
    One sensor was out of alignment and so the door didn't close well.  The tech fixed this although it wasn't included in the service.  Really helpful and informative.  Can't say enough good things about the tech.  I wish I'd gotten his name.
    - Elizabeth W.
  • D
    Conestoga Buildings
    I have waited more than 6 months to write this because I thought I needed time and perspective, but I am still very unhappy about my dealings with this company.
    August 2012 we paid a deposit and hired CB to build the garage for us.  We were told that once they started, it should only be a week to 10 days to get the building done from start to finish.  We had some work to do with the local power company to move an electrical pole and bury the lines before CB could get in and do any work.  In the meantime, CB was getting the plans through the county for permits and approval.  
    We let CB know our end of the work was done in late November but we didn't hear from CB for 5 weeks, so we reached out to them in January.  Granted, the winter weather was bad and we knew it, so we weren't expecting to be taken care of immediately, we just wanted to know where we were on their calendar.  However, another month goes by and still nothing from CB.  We contacted the sales guy who finally gave us a project manager's name; Chris Gonzalez.  We reached out to Chris and were told we would probably get started in February.
     My husband got a call from Chris in the evening February 25, 2014 saying the footers would be dug the next morning.  I stayed home to meet the guys and pointed out where the new power lines were buried. They told me that they had been told the place in particular to dig and it would be fine.  Of course, I was not shocked when the power went out because they had not called Miss Utility in advance to have the utilities marked.  When the power company came out about 30 minutes later, the CB employees told them that WE were the ones who were supposed to call it in to Miss Utility!!  I explained to the power company supervisor (who was super mad) exactly what kind of notice we had from CB that they were coming and that if there was any fine, to send it to CB.  Later the Operations Manager did mention they had to pay for their mistake.
    Another set of people came to do the framing and the shell and those guys were great.  They worked hard, knew what they were doing and even worked late into the cold, dark February evening with their truck lights being their only light because they knew snow was coming the next day.  I have absolutely no complaints about them and even sent an email to Chris mentioning how great they were, thinking positive reinforcement would be a good thing.
    Next, in the middle of March, I learned that neither CB nor their electrical subcontractor had arranged with the power company to have an electric meter and service run from the new hub to the garage.   I had to contact the power company, open a work order, go pick up the meter base, arrange for the power company's electrical designer to come to the house and meet the electrician so they could talk about where the meter and power lines would go.  Another delay.
    March 31 and I let Chris know the garage doors were still not installed, the electrical wasn't done, we had no lighting or garage door openers  or concrete and I hadn't seen Miss Utility out to mark new lines.  Some of this information was news to Chris and he arranged for the garage doors to be installed a couple days later and the lines were then marked as well.  To say Chris is not a good communicator is an understatement. I learned that when you send an email to Chris with multiple questions, you would only get answers to one or two things at a time.
    By this point we had reached out to Chris' boss (Kevin), who was totally useless and NEVER returned calls or seemed to do anything.  We called to try and get Kevin's boss and were given to Andy, the Operations Manager.  Andy was a very nice guy who always responded and, we felt, actually listened and tried to get things done, but he wasn't involved in every step so we still had issues and had to bring him in on things.
    We then needed someone to dig a trench for the new electrical and were again in limbo for THREE WEEKS while waiting for an answer from CB as to who would be doing the work.  When my husband reached out to Chris, we were told he "was under the impression that this was taken care of" and we learned that CB did not include installing the electrical lines from the hub to the garage and WE needed to hire someone to do it.  I am sorry but who has electrical line just running in the yard? Doesn't everyone need to get the power hooked up to the building?  Why wouldn't it be in the pricing?  I didn't even think to ask about this when signing the contract because I didn't know I needed to.
    In mid-April I had to take several hours and go to the County to get an additional permit because CB's electrical contractor only works online and the County needed someone to do something in person.  So that was completed by me, again with no notice and just an email from Chris forwarding an email from the electrician and no one explaining to me, a lay person, what I was doing.  Fortunately the people at the County were understanding and helped me.
    April 23rd we asked about concrete being poured and were told it would be the next week.  
    May 5th the electrical inspection failed and roof trusses weren't done correctly.  Also, the concrete subcontractor CB hired didn't show up again all day. May 8th we were told the concrete guy would be there on May 12 but he was coming from about 2 hours away.
    May 15th the concrete guy shows up at 2:30pm with the beginnings of a stone base and leaves promptly at 5pm after taking many cigarette breaks.
    May 16th, the concrete guy again shows up at 2pm, this time with a helper.  Turns out that CB had called to fire him and he wouldn't take their calls.  They got the stone base done before they left at 7pm and it looked good to our very untrained eye.  He also dented the new building and we learned that CB was sending another concrete contractor on May 17.
    May 20 and a new crew finally came and had to add more stone because the previous concrete guy didn't lay the correct stone base and did some shady things to make it look like it was right.  This new crew was great, professional and quick.
    June 2 and the final inspection failed again and CB needed to replace the dented parts of the building shell. 
    FINALLY!! Mid-June and we were done with CB Structures!
    We are in Virginia and I think CB is incapable of operating this far from their home base in Pennsylvania.  No one from CB ever came to the actual job site in all of the 15 weeks we were under construction, even with our issues.  I feel like we were the general contractor on this because we were keeping CB advised of progress, inspections, work being done or not being done, we were going to the County and the power company.  
    I would have given CB Structures an "F" in every category, but the building is nice and we do get compliments on it.  It is too bad because if they had done a good job, I could and would recommend them to everyone.  if you look at my reviews I do spread praise where it is due.
    - Kelly N.
  • A
    JW Home Improvement
    My in-laws had been to the house and said our garage door was really loud and we should have it adjusted.  The next week an Angie's List deal popped up for this company so I decided to give them a try.
    The appointment was easy to make and the guy came out to do the work within the appointment time frame.  Once he arrived he introduced himself, explained what he was going to do and began working.  Once he replaced the old metal rollers with quieter silicone rollers he lubricated everything he tested it all.  He explained what he found and fixed and then he left.  He was clean and quick and professional.
    - Kelly N.
  • A
    Saunders Landscape Supply
    We ordered from the website and it was user friendly.  We got 10yards of mulch and 3 yards of blue stone.  The quality is good.  The only thing I would say is the delivery people are a third party company and I just felt that they could have been a bit more tender.  I would most definitely use Saunders again if I needed to purchase material.
    - Carla S.
  • A
    Saunders Landscape Supply
    - Paul M.
  • A
    Saunders Landscape Supply
    They were fine.  I got fast and clean delivery.
    - Paul M.
  • A
    Saunders Landscape Supply
    They were excellent, and I thought the quality of the product was fantastic. I thought their delivery was high. I have used them twice, and their prices are fair.
    - Carla S.
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Garage And Driveway Services in Catharpin

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