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Recent Auto Service Reviews in Broadway

  • A
    Smart Choice Mobile Auto Detailing
    My cat peed in my car, and while they don't promise smells will be completeley removed, he was able to do it. I went to countless auto stores to find a good carpet cleaner, but none of them were able to get rid of the smell. Will also shampooed the seats!
    - Juan M.
  • A
    Skip'S Auto Body
    Checked around town first before deciding on Skip's Auto Body. My 2014 Jaguar F-Type S took quite a hit on the driver's rear quarter panel. The car is an aluminum body (requires a certified specialist for welding). In addition to the body work there was suspension damage. Bottom line, during the repair I got to interface with several of Skip's staff. Skip, Kim, Mark, Corey, and Chris - all totally awesome people. They were truthful, friendly, and very competent. Although I bugged them frequently for status updates they were always very patient in relaying to me the latest details. In summary they under-promised and over-delivered - my Jag looks fantastic! Skip's Auto Body staff are perfectionist artisans...check out the before-and-after photos for proof.
    - Dwight S.
  • A
    Sheehy Toyota
    Salesperson was Great. Bill Fredericks was great. Straight forward, no games and not pushy. Highly recommended. Kate Stone, the finance person was also great. Sales team is awesome. As a loyal customer they will treat you right.
    - Thomas H.
  • A
    Mclean Septic Services LLC
    McLean showed up in the emergency when everybody else couldn’t come out for a week or more. He cares about the clientele saying, it needs to be done. Would definitely recommend to anyone who needs excellent service, especially the emergency kind. Thank you!
    - Robert T.
  • A
    Mclean Septic Services LLC
    Work was fine, had to stop to go to N VA to get part (2 hrs). Never did send a receipt via email as promised
    - Tom G.
  • A
    Mclean Septic Services LLC
    Amazing quality, timeliness, professionalism, and price. Misael Bernal Is a true professional. Highly recommended! 5 out of 5 Stars! This contractor came out and took care of the issue within hours of being contacted. I cannot say enough about how satisfied I am with this contractor and work.
    - Jose R.
  • C
    Buggy Bathe Auto Wash, Lube & Detail Shoppe
    Got my vehicle detailed. I found a tear in my seat once done. I spoke with Marcus who assured me it would be taken care of once he spoke with the manager. They gave me a day and everything to come back and get it fixed. I come back on that day and they tell me it will be $65 dollars to fix it and cash only. I just got the vehicle so I know it was not there before the service. Marcus told me we have nothing in out pockets that could rip a seat as he is dangling keys from his pockets. Told me no one is on the passenger side of the vehicle. This is my first time here as well and I purchased the monthly service. I would not recommend any place that does not stand by their word.
    - SHARON D.
  • D
    Pearson Honda
    10/8/2020 (don't often post reviews but this needs to be said) TLDR - Watch out for: poor quality wearable parts, pressure based maintenance recommendation, lack of transparency regarding parts installed, and excessive maintenance costs on warrantied vehicles, excessive wait times. Beware of the service department, the Pearson Honda dealership and the quality of "wearable" parts installed by the dealer. Purchased a new 2018 Honda CRV from Pearson Honda in November of 2017. On Oct 8th of 2020 the service department conducted scheduled maintenance and a VA state inspection on the vehicle. The rear tires were excessively worn down (1 32nds) and we were recommended to be replaced. These tires were new with the vehicle and were always used in normal driving conditions with 19,967 miles on the vehicle. Honda would not cover the replacement of the tires and charged my wife $299.98 to install 2 new tires, matching the original tires that were installed. Then charged $89.95 to align all 4 wheels. At no point was my wife given a choice of tires to install on the vehicle and no information regarding the brand/model/manufacturer of the tire was provided... no warranty information was provided. So to recap I just paid $389.93 for 2 new tires and an alignment on my new 2018 CRV with less than 20,000 miles. Keep in mind I have used this service department for all my vehicle maintenance since the vehicle is still under warranty and have followed all recommended maintenance. Furthermore the service department seemed to think there was no problem installing new tires on a vehicle that had front tires that were worn to 6 32nds on a vehicle that is all-wheel drive (this was even recommended). All of this is completely unacceptable and differs from most mechanical recommendations for all-wheel drive vehicles. When I asked if there was a mechanical issue with the car that could lead to the excessive wear on the rear tires (on the phone after the shop visit) I was told that they didn't check because no one told them to... I was understandably confused. We take our vehicle to the service department to have them recommend the best course of action to maintain the vehicle, as I am not a car mechanic and don't have the expertise to recommend or detect issues. later the service department "advisor" revised the statement to, we checked all the normal causes of this and nothing was wrong. So now I have two older tires that that are clearly poor quality, paid for 2 new bad quality tires to be installed 'to fix the problem'. All on a vehicle that is new, under warranty, and has less than 20,000 miles... I think the service department saw my wife and figured they could rack up a bill that would be paid with no complaint... I have called the service department and they seemed to think all of this is completely fine. However the parts department is going to call me in a few days, after contacting bridgestone to see if there is a warranty on the factory installed tires or even if there is anyways to reduce the cost of the new tires they just replaced (and I paid for in full). Keep in mind all of this is only because I called and was upset with the situation as is. My wife regretted going along with the recommendation but felt pressured to go along because the state inspection my not have passed... She was also there for 3 HOURS for a "scheduled appointment". This appointment was for an oil change and state inspection. I can't blame her for wanting to get out of there after waiting 3 hours. I will update my review if the situation changes Avoid the service department, and shop for your Honda at another dealership if you want the wearable parts (tires, brakes, etc.) on your vehicle to last longer than 20,000 without major service fees.
    - Maxwell H.
  • D
    Safford KIA of Fredericksburg
    Salesperson was ok but the dealership is not looking to get loyal customers. They are asking for more than the MSRP, taking advantage of the supply problem. Really not a good way to do business. Cannot trust a dealership that takes advantage of customer. Salesperson was helpful and honest about their pricing.
    - Thomas H.
  • D
    Five Star Chrysler Dodge Jeep Ram
    Sales service was great. However, the finance office decided to add fees on plasma coat and tire nitrogen without discussing. Additional fee of $800. Nitrogen was not added to the vehicle. Had to wait an additional 2 hours on this. You show care for your customers. That was very unprofessional and will never procure another vehicle here.
    - Gilbert C.
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Auto Services in Broadway

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