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House Cleaning reviews in Broad Run

  • D
    Maid Brigade Prince William West & Fauquier Co
    The initial communication and first "deep" cleaning were okay. The price quoted of $125 per visit every other week was said to be based on $35 per worker per hour. We accepted. After the first cleaning, the house looked good when I came home from work. However, when I went to bed, I noticed that there were some cobwebs in the corner of the ceiling above my head. I mentioned that when they called to confirm their next visit, and they were taken care of.
    The next time they came, I happened to be home. Three cleaners arrived. I stayed out of their way, but I did note the time. They were in my house for less than an hour! After they left, I notice that the floor in our small sun room had not been mopped; it had untouched spill marks on it. Again I reported it, and the next time it was better.
    Then there was the wood floor problem. Damp mopping the wood floors was great for getting some of the unsweepable dirt up, but after a few sessions of their cleaning, I noticed that the floors were getting filmy looking and they felt a little sticky under foot. In addition, we are fairly sure they put a slight dent in our stove and a slight chip in our bathroom tile. And they definitely did not dust picture frames or mirrors.
    The last straw came when I went to use the bathroom sink in the evening after they had been here. It had been fine in the morning, but that evening it was barely draining. The next morning, my husband put two doses of drain cleaner in it to no avail. Finally he use the plunger, and pulled up a grimy plug of what he described as "mop water trash." They had evidently chosen to empty their cleaning bucket into the sink!
    When I called to cancel the service, I was asked why we were cancelling. I reported the things I have just listed. The response was, "Okay, we'll cancel the service."
    - Mariann L.
  • B
    Elite Cleaning Services LLC
    They are very efficient. They come in, get busy and get out of here. The first crew that came, only one of them spoke really good English. We have to be really sure to communicate well with the person that understands what we are saying. Both they were both very good and hard workers. The second time, both the gals spoke English. It was just the communication the first time. I haven't had a house cleaned in a very long time. I've just done it myself. It's also just getting used to dealing with other people in our house cleaning.
    - Linda B.
  • A
    Real Touch Maids
    It went very well. We had to change the service date and Real Touch was very accomodating. On the day of service the crew was punctual and very hard working. My wife had tem do a few extra cleaning tasks, for a nominal charge.
    Bottom line, my wife is thrilled......that means I am too.
    We've even hired them to come back on a bi-weekly basis.

    - Paul P.
  • D
    Real Touch Maids
    I called to set up the work to be done and initially agreed upon a date and time. They made three changes to the date and time that they would provide the service following my initial call. Each time they changed the day/time of service I changed my plans to accommodate them. On the day of the service they arrived two hors early. I was in the middle of a project and asked them to give me a half hour before starting. The guy said he had called with the time change but A) I missed the call and B) I felt that was unacceptable to call an hour before they planned to be there.

    They performed the cleaning, however some things were done and others were not, i.e. the steps to the upstairs were vacuumed, but the open stairs to the basement were not. One of the three beds were made up, the other two were not. One toilet was left uncleaned.

    Later, I received an email from them attachment through Zorpia asking access to my email contact list. I found that to be extremely unprofessional. I have since received two additional similar emails from them in the same vein.

    Needless to say, I won't be using their service again.

    - Debra E.
  • A
    Maids Prime
    great, they went above and beyond and were very professional
    - Joe S.
  • A
    Affordable Cleaning Services
    The team from Affordable Cleaning Services was very responsive and professional. They arrived on time and worked diligently to tackle the job.
    - Sarah T.
  • A
    Nancy's Old Fashion Cleaning
    Nancy Caballero does an excellent job. She's definitely worth the price.
    - Larry & Jeanette H.
  • A
    Maid Brigade Capital Region
    They do a good job. They seem to be trust worthy. We can leave them in the house  by themselves
    - Michael T.
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Home Cleaning Services in Broad Run

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