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Auto Service reviews in Broad Run

  • F
    Piedmont Tire & Auto
    Well, they wanted to charge parts only for this last go around, about $1000 worth of parts and they would "eat" the labor. This didn't sit well with me because the repair was well within their written two year parts/labor warranty. They didn't want to honor their own warranty because they falsely claimed the vehicle had been driven in an extended overheated state. That is simply not true. I went through the BBB and the States Attorney office to no avail. The Piedmont Managing Partner claims I am being dishonest in this account. He is wrong. A Subaru mechanic eventually purchased the vehicle and he stated there was clear evidence of poor workmanship on the previous timing belt repair.  To make matters worse, and that points directly to the dishonest nature of management, when I refused to allow them to perform the work they told me I had 24 hours to arrange to have the vehicle removed - it had to be towed because of the timing belt issue. I arranged for a tow truck company to retrieve the vehicle. I called Piedmont and arranged for the time and I asked the on-duty service manager if there is anything they needed from me before the tow truck driver retrieves the vehicle.  He said, "nope, you're all set". Keep in mind Piedmont still had the key to the vehicle (we only had one set). Long story short - the Managing Partner called Prince William County Cops and reported that I stole the vehicle from their lot without paying for their expenses (a tow and their "diagnostic" fee). I say again - they never told me of these charges when I was making arrangements to have the vehicle removed PLUS their own manager handed over the keys to the tow company. So, somehow I stole the vehicle. I cleared it up with the Police and they said sometimes these types of business owners use the "Inn Keeper" law to inact revenge or whatever stupid games he had in mind. Once I found out that I owed these charges I immediately called Piedmont and spoke to Kevin, a long-time service manager and gave him my credit card number - something I'd done on several occasions for previous repairs. The transaction wen through. About 5 minutes later, Kevin called me back saying he was told to cancel the transaction and that I had to make the transaction in person. I asked him what was going on and said he had no idea, that this was crazy and no way to treat a long time customer. Again, there was no resolution, I just think the general public needs to understand what type of person is running this business.
    - Mark B.
  • F
    Steam Kingz LLC
    Avoid at all costs. They failed to show up for appointments, then dropped all contact. The kicker is that because they never performed the service, this review only carries 20% of the weight of a review had they actually performed the service. This experience was so bad, I will likely cancel my Angie's List account.
    - Steven B.
  • A
    Innovation Body Shop
    William was very nice to deal with. He is very honest and professional. He explained the process and timeline as well as as submitting a quote. He worked with me on price as I had a budget. Timeline was met and the car looked amazing! Showroom condition as a matter of fact. I was blown away by the attention to detail. I live in warrenton, va and drove all the way to his shop based on all of the great reviews. Innovation Body shop did not disappoint. I will take all of my future business there and tell all of my friends about my great experience.
    Thank you William.
    - Natalie K.
  • A
    They got me a good price on 5 tires. Anything they have done for me has been good. They provided the service, they recommended the tires, they found the tires, they bought the tires, they put the tires on, and it was great. They take care of my truck and my car as well. I keep going back because of excellent service, and reasonable cost. I have used them for several years, and I will use them in the future.
    - Alison W.
  • A
    Rick���s Auto Body
    Rick's is a very modern auto body shop. They give good estimates quickly, the work is outstanding, and they deliver within a very reasonable amount of time. We have used the over the years and have always had good results.
    - Carol P.
  • A
    Evergreen Auto Service Inc
    We use Evergreen for all our car inspections and other car repair work.  They have a new clean shop, with a great waiting room, and most important of all,  are very competent in the work they do.
    - Carol P.
  • A
    Joyce Koons Honda
    Koons is excellent. It's easy to schedule with them, they are prompt in their service, answer all my questions, and are finished in good time. If I can't afford something they suggest, they are ok with that too, never push for more. Other benefits: they have wifi service, so I can work while I wait, a van to take you home and back, if needed, and great coffee.
    - Carol P.
  • B
    Satisfied with overall result. Believe based on this and other visits to this service center that they do quality work in a timely fashion. Only real issue is I believe they are slightly overpriced based on comparable service estimates from other service providers.
    - Jim G.
  • B
    Warrenton Toyota Scion
    They were expensive they were high priced.
    - Michael T.
  • A
    Fairfax Auto Repair
    - Paul M.
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Auto Services in Broad Run

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