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Health Care Facility reviews in Bristow

  • A
    Easy, straight-forward billing and documentation. On the occasions where I've called for specific insight to my coverage the representatives have been friendly and helpful and answered all of my questions fully. Last year there was a significant price increase on the KeyCare 10+ plan, which led to my employer switching to the KeyCare 25+ plan; there was a slight increase co-pays, but otherwise no noticeable change in coverage. My employer generously covers 100% of my premium and 75% of my dependents, so I pay a very reasonable amount for excellent coverage. Overall, my family has been happy: we've been covered when we need it, got assistance when required, and have had a generally smooth experience under both plans.
    - Doug S.
  • B
    We haven't had a problem with Cigna and my family (5 people) have been using this heath insurance for several years. This company has good communication and always send Explanation of Benefits letters (as well as having this info) on their website so I have access when I need documentation. The only down side that I see is the overall price. It's high. But 'you get what you pay for', so it's worth it to me.
    - jennie h.
  • A
    They were very courteous and helpful. They took a lot of time with my husband. They did a great job. I have no complains. They are excellent. They were available. In fact, they came frequently and took care of my husband really well.
    - Karen H.
  • A
    I knew I was sick and I knew I couldn't find a new doctor and I was new in the area. Everything was clean. It was a small place and the people were helpful and courteous. The doctor spent a lot of time and I didn't feel that I was being rushed through even though it was 4 pm on a Friday.
    - jennie h.
  • F
    I am giving an overall rating of an F because we were told at the time of our visit that the facility accepted blue cross - blue shield insurance and that they were in-network providers. A month later we received an explanation of benefits indicating a problem as they were only covering a very small portion of the claim. Spoke with a rep with the insurance firm and they advised that the urgent care facility did not file the claim properly. They used codes indicating an office visit and not an urgent care visit. Furthermore, the urgent care facility indicated on the claim that the doctor was in fact, not in-network. Spoke with the billing department with this urgent care facility and they advised they will contact the insurance company and square things away. Another month passed and we received a bill from the clinic this time for the money owed. I contacted the insurance company and they had no record of the clinic ever contacting them about the claim. The insurance co indicated the doctor was in fact, out-of-network and that the clinic has not re-submitted the claim using the urgent care codes instead of a regular office visit. I contacted the billing department, again, to be told they have been communicating on a regular basis with the insurance company about this claim. They also indicated that they (the urgent care facility) uses their own codes on their claims and that the insurance company will have to change their ways of doing business. When I asked about the in-network problem, I was now advised that their was a 'glitch' as at the time of our visit, the doctor was in the process of being certified to be an in-network provider so they were in fact, out-of-network at the time of our visit. Obviously this contradicts what we were told at the time of our visit. The billing department acknowledged fault on their behalf and were willing to reduce our bill. This is unacceptable as they should reduce the bill down to exactly what we should have paid as usual which would just be our co-pay. no-go. We also had secondary insurance of which they still refuse to file a claim with. Instead they only want to bill us directly without having to work with any insurance company. The Bristow Urgent care facility cannot be trusted. They lied at the time of our visit by stating they were in-network providers. Their billing department lied about talking with our insurance provider about the claim problem and they have not, at all. The billing department insists on using strange codes not recognized by the insurance provider and refuses to file the claim properly. By the way, I gave a D for treatment because they prescribed a medication for my toddler child that according to our pediatrician, should never have been prescribed in the first place.
    - Troy B.
  • A
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    - Jason R.
  • A
    It is a good company. Overall it has been good.
    - Bonita H.
  • A
    I walked out pain free the following afternoon. The nurses were great to help me move and walk as soon as as I was comfortable.
    - Donna W.
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Health Care Facilities in Bristow

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