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Auto Body Repair reviews in Bracey

  • F
    SOUTHSIDE COLLISION
    Our car was vandalized while sitting in a parking lot so we had Scott, owner of Southside Collision give us an estimate. The estimate came out a little more than $5000. I did not mind because I was assured the work would be done correctly and in a timely manner. I was wrong. VERY VERY wrong. It took over a month for the car to be completely fixed and once we received it, we noticed it was the wrong paint all together. Honda uses a blue metal flake in their "Nighthawk Black" paint. The paint he used was practically flat black with no metal flake. To say the least it stuck out like a sore thumb. Scott honored his products "life time guarantee" and repainted the mistakes. It took just as long the second time and despite numerous (but not annoying) calls, we finally got our car back.

    It was Horrible with a capital H. The paint on the rear passenger side immediately fell off in large "flakes" which I later found out from a another body shop: "...this would have happened any time a an adhesive promoter is not used to prime plastic body panels." I was livid but it gets worse. They ended up getting paint on the wheels, over-spray on the windows and huge globs of glue in the interior carpet. The paint had run marks which could actually be felt all down the sides-bumper to bumper. Within a week, paint started chipping off leaving the plastic body parts to actually reveal what happened: Not only did this company incorrectly apply the paint. there was NO evidence of prep work AT ALL (which was later confirmed by another completely unbiased body shop). They did not even paint behind the door handles which could be felt.

    We took the car back. Scott apologized, made some comments such as "that is odd!" and honored the product once more. The car came back in the same condition. It seemed each time he "honored" his product, he would show more disgust for his customers in his quality of work. I finally gave up realizing he literally was doing more harm than good and attempted to contact the Better Business Bureau (BBB). Turns out he is NOT affiliated with them and the report was not submitted.

    We still own the car, paid it off and paid Scott in cash.

    If anyone is concidering going to Southside Collision in South Hill, Virginia I recommend you stop by (call or email me) and look at their "work" first! Heed this warning!
    - Christopher R.
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Auto Body Shops in Bracey

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  • Illusions

    8337 Jefferson Davis highway
    Fredericksburg, Virginia