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Gas Fireplace Repair reviews in Boyce

  • F
    Acme Stove Co
    Came here looking for a very specific stove from Vermont Castings and they were listed as a vendor. After waiting five minutes for someone to speak with us, we were introduced to Tony who we told we were looking for a small wood burning stove to heat an all season porch. He immediately says you can't use a stove on a porch because the humidity, but when I told him what model we were considering from Vermont Castings he changed his tune and said that's the only one that would work. That said, he didn't have a floor model to show us ("I just sold that in February) and didn't have a price list to quote us, so he took our information to get back to us.
    Two business days later, I get a phone message around 3:45pm from Tony saying that it would be $4,300 installed despite me telling him that our builder was going to install it. I called back around ten minutes later to find out he left for the day, so I left a message saying we needed to know the price just for the stove. Tony called me back the next day around 1030am and said it would be $3,600 in the "Bordeaux" (one of the two colors it comes in) including shipping. I asked how much for the "Classic Black" as we indicated we could be interested in either. "I don't know, I didn't price that out" Tony replied "Probably a couple of hundred dollars less." So I asked if "couple" meant $200, $500 or $700 to which he says "Couple means $200.) So then I ask how much if we picked it up rather than having it shipped and he says that was the cost of having it shipped to them. Something told me that was a lot more than it should have been and told him as such, saying we'd have to get back to him.
    Sure enough, I googled the stove model and price and found a 2014 suggested retail price list saying it should be $1,039 for the black, $1,419 for the Bordeaux. Then I emailed to other retailers, one of which got back to me in 19 minutes (not two days, plus another half day to actually talk to them) with a price of "$1065 plus tax and $125 S/H to our store". Tony either didn't quote us for the right model or was trying to triple the price of the stove despite assuring us "We always sell below retail price..."
    - Todd P.
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Gas Fireplace Repair Services in Boyce

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