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Hvac Repair reviews in Boston

  • C
    I scheduled an appointment for two locations several weeks in advance, and provided addresses and phone numbers for both. I was told that the technician would arrive at 8:30 "maybe a bit earlier if that's okay" to my house, and then would move on to service the units at my workplace immediately afterward. I stated that this sounded good, since I would need to get to work as early as possible. At 8:45am, no technician had arrived, so I called TKC to ask when I could expect him to arrive. They said that he had to stop somewhere on the way, but would probably show up around 9:30, maybe a bit later. I told them I had to go to work, but fortunately had a family member staying at my house who could let them in. I then got to work and was in the middle of a meeting at 9:30 when TKC arrived and pulled me out of my meeting to give him instructions (the same instructions I'd given them over the phone). I explained that I had waited for him at my house for 45 minutes, and he claimed that we'd never given him the address. He serviced our two commercial and 1 residential units over the course of about an hour, told us we needed 2.5 pounds of R-22 for the commercial unit, and that the cost of R-22 was $185/pound. I trusted him to charge a reasonable price based on past experience with the company, so I authorized the charge. He then proceeded to my home, where he spent 90 minutes servicing my home unit, and again, found that I needed 2 pounds of R-22, so I once again authorized the charge based on my assumption that I was being charged the fair market value for the product plus any administrative costs and for his time. At this visit, the cost of R-22 was $157/pound. Long story short, when I got my bills, they were outrageous. For my single home unit, I was charged: $75 service call for system maintenance $125 for system maintenance $157 x 2 = $314 for 2 pounds of R-22 (which retails at $31/pound, so figure about $252 in profit) =$514 total The exact same service, provided by a different licensed and insured company two years ago, was $150 + R-22 at cost ($12/pound at that time) For my 2 office units and 1 residential unit, I was charged $95 service call for system maintenance ($20 more than at my house) $95 to service a unit that TKC installed new last year ($30 less than at my house) $125 to service commercial unit (same price as servicing my home unit) $125 to service second commercial unit $185 x 2 = $462.50 for 2.5 pounds of R-22 ($28/pound more expensive than at my home, and $154/pound over retail) =$902.50 total I called TKC and very politely and delicately asked them for an explanation of why the price of R22 was so high and why the price of identical services varied from location to location. I was met with hostility and what sounded like insulted defensiveness. I was directed to an online article that explains that R-22 costs $31/pound, and was told that the EPA was to blame for the high costs of R-22 (despite it costing over $120/pound less than TKC was charging), and that I should expect my costs to continue to increase until I buy a new unit that doesn't use R-22. I explained that it's perfectly reasonable for them to mark up the price a bit to cover administrative costs and some profit, but that a markup of over 500% seemed excessive, especially given that I had already paid for the technician's visit to my home, and for the maintenance of my system. The person on the phone refused to budge, and told me that my assessment of the situation was unfair, and that she would not make any concessions on the price. Summary: - The quality of the work was excellent - The customer service was terrible - The technician was very late and arrived at the incorrect location - Nobody called to tell me that the technician was running behind schedule - The amounts charged were unreasonably high, and unexplained discrepancies between locations, combined with competitors' prices, suggest price gouging
    - Scott K.
  • A
    Landes Heating & Air Conditioning Inc
    They were very good. They've been back since then to check it because my tenant complained. I wasn’t there while they were doing the work but their staff is outstanding when you talk to them on the phone. They get back and they are punctual. I would tell friends and family members that it’s privately owned. Their price is comparative. Their responsiveness is fine too.
    - Sterling S.
  • F
    Cooley Service Co
    There were numerous problems with the heating and cooling system,
    which needed to be resolved. They installed the heat exhaust too close to the
    output for the dryer, which by security code had to be fixed. The system created
    undue noise, which had to be fixed.
    This year, there was a problem with the condensation pan. It
    turns out that the maker of the furnace had had a recall on that part.
    Cooley/Foley did not tell us about this recall.
    The furnace went out on a cold Friday night. We called all the numbers
    for Cooley and Foley but no one called us back. We then called TLK, who came
    out within the hour and got the unit operating again. However, TLK told us we
    should work through the company that had installed the furnace (Colley/Foley)
    in order to take advantage of the warranty.
    I talked with Frank Foley, who discussed at length that he
    had not been paid in full for his work on our house. He acknowledged that his contract
    was with Westco Construction, not with my husband and myself, and that he had
    provided our lawyer with a waiver stating that he had received all due monies
    from us. Westco also provided our lawyer with such a waiver. My position is
    that Cooley/Foley is still responsible for letting us know about warranties and
    for fixing problems.
    Mr. Foley said he would send someone out to replace the pan
    on the unit. He said it would take two people a day each to fix the pan. In the
    meantime, TKC told us that that the furnace manufacturer had contracted with a
    company to replace these pans, and provided us with the contact information.
    The company contracted by the furnace manufacturer completed the work in a few
    minutes at no charge to us.
    By the way, we also wrote a review for TKC?giving them an A.

    - Jennifer D.
  • A
    Appleton Campbell
    When I called, the person was very professional, efficient, and helpful. She offered to send out multiple people for different estimates, but I decided to just focus on the plumbing for that day. The serviceman showed up ontime (!!) and was very courteous and competent. He provided an estimate before he did the work. The work was done well and correctly. As noted above, he did not even charge me for resolving a problem due to my not knowing how to use my system (even though the system had been installed by a different company).
    - Jennifer D.
  • F
    We were provided a time frame of 12pm-4pm, the tech arrived at 4:01pm. He asked me to turn on the a/c, that he would inspect the a/c, which has an off switch if he would need to shut it off. Prior to him going out to the unit I explained that my fiance wanted to speak to the tech and explain what was going on, which he agreed to. After the tech inspected our unit he explained to me that the coil in the unit had a leak and that we would need to replace the unit. Again, I had him speak to my fiance on the phone and explain everything to him, which he then stated he could not give us an estimate that the office would call us either a day or two later to provide one. When I asked what the charge was he stated there wasn't one if they installed a new unit for us, otherwise he would send us a bill. Fast forward to the next day we had a second opinion from a different company, who thoroughly inspected our intake, filters, vents, unit, etc. It was brought to our attention that we DO NOT have a leak, nor do we need to replace our unit, that it was the dirty filters causing the unit to freeze up.
    - Myra M.
  • A
    Mike's young team worked hard and, by all accounts, did an outstanding job.
    - John F.
  • C
    Appleton Campbell
    - Pamela K.
  • A
    Excellent. See above.
    - Jennifer D.
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HVAC Contractors in Boston

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