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Get matched with top Home Security Companies in Boston

There are 16 highly-rated local home security companies.

Recent Home Security Systems Reviews in Boston

  • A
    Dillard Alarm Company
    We have always been pleased with them. We were satisfied with their work. The workers were very polite, courteous and professional.
    - sheryl d.
  • A
    Frontpoint
    I thought the process of finding a new provider would be tedious, but I decided to sign up for Angie's List and got a great deal on FrontPoint through the site.  When I made the initial call, I thought I'd just be tire-kicking, but the sales rep was so knowledgeable and efficient at understanding our needs and clearly explaining pricing and benefits that I signed up on the spot.   I especially liked that she was able to customize the package to our needs (e.g. we needed 9 smoke detectors, a carbon monoxide detector and just one camera instead of the package shown online)   The product arrived in just a few days. My husband easily installed the new system and we were up and running the same day the package arrived.  | |We had one small problem where our control panel was notifying us that one detector wasn't sending a signal, so I called customer service and was wowed for a second time.  Again, a super efficient, friendly rep walked me through the troubleshooting and resolved the issue. Why can't more companies be run like this one?!   We pay a little more on an annual basis for monitoring than we did with our old company, but we think it's well worth the investment, especially since my husband discovered that nearly half of our old smoke detectors had dead batteries and our old system never notified us!  We highly recommend FrontPoint Security.
    - Diane M.
  • A
    ADT Security Services, Inc
    We've been using them for 10 years. We don't really have any dealings with them. They send a bill and they respond. We don't have any issues with them.
    - Carolyn J.
  • C
    Trinity Wiring and Security Solutions
    Trinity was the only choice as the wiring contractor used by our home builder. Almost nothing in our house was done correctly the first time, but we have managed to work out the bugs over the past year. Getting in contact with them was often difficult, and finding someone who can actually address the issues required multiple calls. We have had multiple service visits to correct the same issue (due to technicians not doing it correctly, not listening, or maybe not understanding - not sure which). The problems escalated to the point of being contacted directly by the owner, who was very helpful. Overall they feel like a company that has grown in their service offerings at a faster rate than their infrastructure and management can keep up with. Until these problems are fixed, I would consider them marginal - the (eventually) decent customer service does not compensate for the myriad problems with the work they did on our home.
    - Brad H.
  • F
    SECURE ELEMENTS INC
    Issues: After detailing my security concerns, the owner installs a new security system in the house that he had no experience configuring. I have long flat walls on the exterior of my house. He proceeded without asking to install an exposed phone line approximately 4 feet from the ground, against a long flat wall, all while drilling holes in my newly installed brick. When I discovered this long, exposed, easily cut phone line strung across the exterior wall, I had him remove it immediately and just configure the cell phone piece. It took several visits for him to finally get that working properly. Fast-forward...a year passed and I was due a decrease in my monitoring fee based on his program. It took months for him to correct the billing. Fast-forward again...I was in the hospital one day with no cell phone access and at some point came out to make a call and received alerts that someone had triggered the alarm by entering the house. Being 60 miles away at the time, I immediately called the monitoring company and was advised yes the alarm was triggered but the police were not dispatched. WHAT??? So the alarm was triggered and after some seconds a monitoring service rep came over the security system and because someone in the house said they were a police officer the monitoring company did not dispatch the real police. Not knowing what happened I wanted my security code changed and was advised I needed to contact the security company (Secure Elements). I called and left a message and days later I received a call back. The owner took some information and said he was going to pull the transcripts from the monitoring company and get back to me. I received NO response. My house could have been emptied prior to me having to leave the hospital, my child in the NICU, to go home to see about my house that was 60 miles away. My contract expired a while ago and I am on month-to-month billing. I have been trying to cancel my service for well over a month now; calling, emailing, sending multiple letters, having the monitoring service contact him and even a certified letter which he accepted. Yet I still receive an ever increasing bill. The monitoring company says to ignore the bills but that is not good advice. My experience with this company (owner/installer) was and continues to be riddled with incompetence and severely lacking customer service. If this is what you are looking for, Secure Elements of Richmond,VA is for you.
    - Dawn R.
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Home Security Companies in Boston

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