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Moving reviews in Boones Mill

  • A
    Dunmar Moving Systems
    Dunmar is an agent of Allied Van Lines. A good experience to date with claims for minor damage resolved with only a minimal delay. We have moved a few times and the last two have been with Allied and their local agents.
    Excellent representation by Emily in Roanoke who provided the best quote and attentive service to follow up, including stopping by on moving day to make certain that we were satisfied with the service. Emily worked hard to get us the best price and Dunmar beat two competitive bids handily. The packers and movers were professional and efficient as well.
    The move-in team performed some extraordinary feats of strength in moving heavy furniture without any damage to freshly painted walls. Although delivery was a day later than expected, the team did an excellent job all around. Emily even called and emailed us after the move in to make sure things went well.
    Our claim for some crushed and damaged lampshades was quickly acknowledged and was resolved to our satisfaction with a little boost from Wayne who was also very attentive.
    Moving is a stressful and difficult experience and we moved during the busiest (and most costly) time of the year. Dunmar worked hard to make it go as easily as possible.
    - David S.
  • F
    Rogers Service Group Inc
    .They are very unprofessional. They subcontract the work out and they probably don't really know what these people do and not do. If its a contract job with a company or something like that I hear they are pretty good but when your the just the little job you are not a priority to them at all. They finally picked up my stuff after three different times. It took 2 weeks to finally get my stuff from them. I called them and alls the manager could say was its lucky 13. In fact they ended up delivering my stuff in a budget rent a truck. I had to threaten to go to the department of transportation to just get my stuff from them. It was not a good experience I would never use them again. For a large move I hear they are fine but for a little move forgot it.
    - Laurie C.
  • D
    Heritage Moving & Storage Inc
    I received an estimate of $1000 to $1100 and the owner was very convincing.  He informed me that my belongings would be insured for $50,000 at no extra cost.  He also wanted to store my excess things in his storage facility for $150 to $200 per month.  Fortunately, I found my own storage for $85.

    My belongings were very well organized and labeled so the move would go smoothly and quickly.  I expected to pay less than $1000 according to advise from experienced friends.  The movers even commented that it was the best organized move they had ever seen and should be easy.  The first red flag was when they arrived a little late with rented trucks.  I had been informed there would be shrink wrap for upholstered furniture and bubble wrap for fragile things at no additional cost.  There was neither.  There was also a $97.50 gas charge that was not in the estimate or ever mentioned by the owner.  He said all expenses were included in the hourly rate--$130 for 4 men.  I had to sign the agreement in order to move out of my sold house that day. 

    At first the move progressed quickly and the men were very cooperative.  I thought we would be loaded and headed out in four hours.  Around 11 AM, two men left to gas up one of the trucks a couple of miles down the road, which should have been done already.  The didn't return for almost an hour leaving the other two men doing nothing for about 30 minutes.  No one clocked out and I paid for the wasted time.  The same two men took lots of breaks throughout the day leaving the other two working alone.  There was constant clowning around between the men, and even though, they were very friendly and polite, they were very unprofessional.  It took 6 hours to empty my house and the move ended up taking 10 1/4 hours when the estimate was 8 to 9.  I paid $1500.  Friends of mine who have used movers many times and have larger homes said they have never paid over $800 with all their upholstered furniture shrink wrapped. 

    There was also breakage when one mover dropped a box of glass antique dishes.  He was very apologetic and noted it on the bill.  However, no one contacted me and after a week, I emailed.  I got an excuse about the delay and was told they would look at the dishes and replace them.  I explained that I did not want replacements because their value to me was sentimental as they belonged to a deceased family member and were not part of a set.  I was ignored and again informed they would be replaced.

    Shortly after that, I contacted the owner to complain about the mishandling of the move and informed him I wanted reimbursement for the gas expense, wasted time, and broken dishes.  I have not received a reply or even an apology since.

    I was totally ripped off by this company.  They make a lot of good sounding promises, but do not perform. 
    - Lou M.
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Moving Companies in Boones Mill

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