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Repair & Maintenance reviews in Bluemont

  • D
    VERY EXPENSIVE.John arrived on time the following day as scheduled and completed the job in 3 hours. He wore booties in the house and cleaned up his debris. He did not have a dolly to carry the old tank out which was filled with water and very heavy.

    The new tank was a Pro flow 20 gallon. Additional materials included a new guage and pressure switch and about a foot of copper pipe and a new shut off handle. It all look and runs well so far. (a few hours)

    The primary NEGATIVE with My Plumber is COST.

    The total cost from My Plumber for the parts, service calls and labor was $1670.Conveniently, their invoice DID NOT LIST PARTS AND LABOR!! Completely unprofessional. I will be requesting that itemized Bill. Will report back.

    THE ABOVE MENTIONED PARTS TOTAL ABOUT $300. An online search for 20 gal pressure tanks will show this, generally about $240 for the tank itself. The switch and gauge are less $50 (we already purchased them at Home Depot).  Therefore, My Plumber CHARGED $1370 JUST to INSTALL the pressure tank! This should be about $400. They said originally that the cost of the service call was $179 which included the first hour and which would be credited to any work done. None of this was itemized on their bill.

    AFTER this review, My Plumber responded that they would contact me regarding their " flat rate pricing" . (See response) This vendor did not respond to my request for an invoice breakdown of materials and labor. They have not contacted me or responded to my emails. My advice: be very careful about their flat rate price. Make sure it reflects the cost of the various components.

    - Susan H.
  • A
    They were very timely and organized, and got right to the problem, at a better price than the competitors. Nice people. They took a look at my water heater while they were here (no charge) because I had been having some problems. Gave great advice. Cleaned up afterwards.  
    - Rick G.
  • F
    On the first call (Friday), the office person said the repairman would call in a "few".  After not hearing from the repairman, I called the office again on Monday.  The office person then set up an appointment between 8-10 on Wednesday.  At 9:15 on Wednesday, the repairman called to get the Model Number of the appliance and reschedule for 8-10 on Saturday.  The repairman did not show on Saturday.  My call to him on Saturday afternoon was not answered by Monday afternoon.
    - Nancy M.
  • F
    No show- twice! I called the company when the tech didn't show on day 1 and they couldn't reach him by phone. I rescheduled for the next day and the technician is a no show again.
    - Susan M.
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Repairmen in Bluemont

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