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Pool And Spa Cleaning reviews in Blacksburg

  • F
    Water By Design
    Water By Design advertises ?unbeatable service after the
    sale?. My experience was the opposite. Last summer, I had a problem with the
    cover for my spa. Water By Design sold me both the spa and the cover. The spa
    cover became very heavy ? water logged. I called Water By Design to come out
    and inspect my cover. I called many times. It is curious but true that they
    rarely answered the phone at their store when I called. When I left messages,
    they rarely called me back. About 41 days after my first call, the owner
    finally came to my house and inspected the spa cover. Little happened after
    that. During the next 20 days, I made many calls to the store and to the
    owner?s personal cell number. I am a patient person but finally ? 61 days into
    the process ? I contacted the spa manufacturer. I heard back from the spa
    manufacturer that they had contacted Water By Design and learned that the spa
    cover was from a different manufacturer. I contacted that spa cover manufacturer,
    and eventually things began to happen. The new spa cover was finally delivered
    (direct from the manufacturer) about 82 days after I originally called Water By
    Design to ask them to inspect my spa cover.
    Meanwhile, another issue came up, regarding the spa cover
    lifter. Two days after the owner came out to inspect the spa cover, I decided
    to empty the water out of the spa and refill it to get ready for fall season
    use of the spa. When I lifted the spa cover, the spa cover lifter collapsed due
    to the weight of the water logged spa cover. I feared that the spa cover lifter
    was broken and I sent a picture of the collapsed spa cover lifter to the
    owner?s cell phone. Subsequently, I talked to someone at the office and
    expressed my concern that the lifter might be broken and in need of
    replacement. They said that it might be OK and that the technicians have them
    on the truck and they could decide when they install the spa cover if the spa
    cover lifter needed to be replaced. 
    After the spa cover was delivered from the factory, I made
    arrangements to have Water By Design install the spa cover. A few days later,
    weeks after I had raised the issue that the cover lifter might need to be
    replaced, they finally looked at pictures I had sent and decided that the cover
    lifter did need to be replaced. They send me an invoice stating that the cover
    lifter would cost $369.75. They indicated that I had to pay before they would
    install it. I sent them a message indicating that since the cover lifter had
    broken two days after the owner came to inspect the spa cover, the owner ?
    being far more knowledgeable than me, a mere user of the spa ? should have
    warned me not to lift the cover until the cover was replaced because of the
    risk that the cover lifter would be damaged and that I felt that Water By
    Design should install a new cover lifter free of charge. They responded by firing
    me as a customer. Their exact words were ?I think that it is time for you to seek out another service
    provider.? My being fired as a customer came approximately 88 days after my
    initial call to Water By Design.
    I was then able to find an online source for the same cover lifter that Water By
    Design proposed to install. While they sent an invoice for $369.75, I was able
    to purchase the same cover lifter for $109.95 (free shipping).
    If this is the kind of service that you want, I encourage you to purchase a spa
    from Water By Design. If you want a higher quality of after-sale service, I
    encourage you to purchase your spa elsewhere.


    - Theodore F.
  • F
    Water By Design
    See above saga.
    - Joseph L. S.
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Pool And Spa Cleaners in Blacksburg

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