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Gutter Repair reviews in Bedford

  • D
    The Brothers That Just Do Gutters
    Installation of gutter guards were satisfactory.  The gutter installation was marginally executed due to: installation of the pop outlets without attaching them to the gutter or caulking to prevent leaking; the gutter leaked when raining; and the manner in which the drip edges were cut and roof decking was left exposed. Contacted the company and met with the owner; discussed the issues and explained my concerns regarding the poor manner in which the drip edge had been cut and marred as well as the manner in which the drip edge corners had been cut and peeled back exposing the roof decking material to the elements.  Nothing was ever scheduled to fix the problem areas. Concerned, I subsequently climbed on the roof, took pictures of the problem areas and sent an email to the company. No one contacted me until I received an email stating an appointment had been scheduled for a repair the next day. Workers arrived and they told my wife they were there to check out her husband's complaints. The company never acknowledged their mistakes; for some reason, the workers made it seem like this was my fault. The subsequent repair to the drip edge is hopefully functional and looks terrible. The workers took pieces of flashing and screwed them into the opening of the drip edge and then just caulked the heck out of the area . . . During latest rain storm, the gutter is still leaking at one 90 degree corner. I am almost to the point of hiring another contractor to remove the gutter this company replaced and install a new one. The last point regarding the contractor -  I had specifically told the estimator to make sure the workers were careful not to damage the boxwoods along my driveway. The owner later acknowledged these instructions were in the site-specific notes for the job. However, on two occasions (the initial work date then the follow-on date to install the gutter), the workers backed into the yard and ran over the corner of one of the boxwoods breaking its branches . . . I know it doesn't seem like a big deal but those boxwoods are over 60 years old; that is why they are as big as they are and cannot be readily replaced. I have had a landscape company provide an estimate of $600 just  for the plant because of its size. And that is why I specifically requested care be taken to prevent any damage.
    I am including some before and after pictures. My main thought - take a look at the before pics and notice how much damage a good rain could have caused on my roof structure if I had not climbed on the roof, took pics and asked them to come back and fix it. No customer should have to do that; it should have been right the first time.
    - David F.
  • A
    The Brothers That Just Do Gutters
    They are really good. Professional and reasonable.
    - Sandra B.
  • A
    The Brothers That Just Do Gutters
    Provider did what they said they would, when they would and at the agreed upon cost.  Service personnel were courteous,  well-mannered and knew what they were doing,
    - Ed C.
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Gutter Repair Contractors in Bedford

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