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Auto Service reviews in Bedford

  • D
    The insurance estimate called for replacement of the LF tire. I discussed this with Jay Mckee, and that I would be replacing all the tires. He didn't listen and replaced the LF tire and had it shaved down to match the other 3 worn tires. Now I have to buy 4 new tires instead of 3. His response was I AM SORRY.
    - roy c.
  • A
    J&W The Shop
    I'd give them an A overall, and I'm not easy to please on my car.? These guys are really sharp.? They know their business.? I've learned that they do it right the first time, which I can't say for some other places.?
    - Jeff R.
  • A
    Integrity Auto Repair Inc
    Ray took the time to correctly diagnose our problem. He figured out that it was the radio and unhooked it so it wouldn't continue to drain our battery. He also replaced our battery. Ray is a very honest man, this was not the first time that he has taken the time to truly diagnose the problem. He does not have you fix or replace things that are not necessary.
    - Heather P.
  • A
    They sent a driver to pick up vehicle. Very polite man. Van was washed and waxed with a few services included that I didn't expect. Aluminum wheels were cleaned, tire sidewalls treated. A good job was done and I'm completely satisfied.
    - Jeff R.
  • B
    Car was picked up at my home. Delivered back that afternoon. Wax job was magnificent! My white Oldsmobile looked like a wet pearl. You could drop a shop cloth on the hood and it would slide off on its own weight. Very satisfied.
    - Jeff R.
  • F
    Royal Oak Ford
    8/07/2015: Parts ordered .
    8/10/2015: Email confirmation of "order accepted" and being processed received.
    8/10/2015: Credit card billed aprx $760
    8/13/2015: I made email inquiry regarding status. No reply.
    8/14/2015: I made phone inquiry, and after a couple of extension transfers, I had to leave a voice message since no one I could talk to could address my order.
    8/17/2015: I made phone contact again, during which again I was told that the person I had to talk to was busy and again I left another message.
    8/18/2015: I made phone contact again well into the morning (giving time for a return call) finally reaching the responsible individual; who told me he was gathering the details and promised to call back "in 30 minutes." With no call returned, 3 hours later, I made another call. This time I was told that the parts were there and ready to be shipped but the order was being held pending additional funds being paid by me (aprx $180 additional).
    -- When I asked why I was not informed or contacted about the issue, the response was "I don't know." (apparently I may have never been contacted if I had not been so diligent. They had their money and did not seem to care beyond that.)
    -- When I asked why additional payment was necessary, the response was "shipping costs are more than was bill at time of sale"
    -- When I asked if they honor orders and costs quoted (AND BILLED), the response was "no, we will not honor this one"
    So a refund was requested and agreed.
    However, ...
    8/18/2015:  emailed request for refund confirmation number
    8/19/2015:  I made phone contact because email was not responded to.  Was told there was no way to refund (some account restriction where they had the money, and [thankfully] no record of my credit card number).  I had to provide the credit card number for them to refund to.  (AGAIN, apparently I may have never been contacted if I had not been so diligent. They had their money and did not seem to care beyond that)
    8/19/2015:  Had to provide my credit card number over the phone. 
    8/20/2015:  Refund finally completed.
    This business reflects the WORST in customer service and the WORST in responsible business practices. And, they cost me 13 unnecessary days of a stranded vehicle. 

    - Dan W.
  • F
    Rowlett's Auto Care
    It always started and ran well, but in hot weather it occasionally stalled after traveling 10 - 20 miles. It would start up and not stall again for weeks. A volunteer police officer who saw me stall told me to follow him into Rowlett's garage. He said it was the best for problem solving. I told David Rowlett I have spend a lot of money and did not want any work done unless he was sure the problem would be fixed. In one week, he called and said he was 100% sure it was the $300 fuel pump. He then proceeded to put in 2 fuel pumps for $600. When I went to get my truck, it was overheating and stalled after driving 2 miles. So, I returned. For 3 more weeks, I was confused with them playing "fix it" and idling the car motor for hours. Friday, I found the truck in my driveway after 5 weeks with no explanation. Now the truck is sputtering, stalling, and reeks of exhaust fuel.
    - Sandra B.
  • C
    Berglund Toyota - Lynchburg
    Often Berglund Lynchburg Toyota Service will not answer the phone for hours. I always feel I am bothering them when I call. I called today, Jan . 15, since they had not called me. SERVICE should mean that, including politeness and apology. It is obvious that a mechanic is pulling the hood latch aggressively, since this has never happened to me when I open the hood. Although I had asked that leaves be cleared from under the hood before a new cabin filter was installed and it was sent back because it was not done. Perhaps the mechanic gave the latch a yank in annoyance. Anyway, phone assistance with this matter and attitude of the manager were not the best.
    - Sandra B.
  • A
    Kerr Tire & Automotive
    They put on new tires and aligned them. I had called for a quote and time estimate a few days before and they were very accommodating to my schedule. The service provider was very professional and helpful.
    - Marcia T.
  • A
    Plaza Auto Sales & Service
    I've been taking my Audi to Plaza Auto for 6 years (originally, on the basis of reviews from another website). Pete has been unfailingly honest, dependable, and competent. Audi TT roadsters are not the easiest car to work on sometimes, and if there's a problem that is beyond the expertise of Plaza's service, he will refer me to the dealer (though this has only happened a couple of times). Most recently, I had a 90,000 mile service done at Plaza. Because of accessibility issues, many jobs require more labor with a car like this - but Pete's rates are about 35% less than the dealer's (and he's about 100% better to deal with). I thought the brakes would probably need work and asked him to check that, but he told me that, with the miles I typically drive the car, I could wait until summer.... an example of why I can trust these folks
    - Jay S.
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Auto Services in Bedford

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