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Garage Door Repair And Installation reviews in Bealeton

  • A
    sent a message to have work done at 9pm. got a call back immediately and explained what problem was. Angel was informative on phone and showed up next day when he said he would. explained what problem was thoroughly and answered all my questions. gave me a great price and did excellent work. cleaned up area and showed me everything that was fixed. HIGHLY RECOMMEND
    - James R.
  • A
    I purchased this Angie's Deal because the company is in my neighborhood and had such a good reputation. They deserve that reputation as well! Within one day I had an email from Stoneberger's, responding to my purchase of the Deal and initiating contact with verification that the day I requested service would work fine. I answered back to let them know that between the purchase and next day, my garage door had refused to open or close, and had to be closed manually. I anticipated an additional charge, but wanted to let them know so enough time would be available. I received a call the next day from Robin to let me know that they would be happy to attend to the problem, and offering to move the appointment sooner.   We kept the same date for a 9a-12n window. A very nice lady to talk to and so helpful.
    Just after 9am, Mr. Stoneberger himself arrived, assessed the issues and repaired the issue and performed the maintenance. We have had some other minor problems with the opener which is almost 6 years old, and Mr. Stoneberger spent some time asking and answering questions, trying to help figure out what the issues could be hopefully without replacing the entire motor. We are still collecting information about how it is performing (much better) and will have this company repair the other issues soon. When I asked Mr. Stoneberger to come inside so I could write him a check for the additional work, he said it was all paid for with the Deal we had purchased.
    It is a pleasure to do meet and do business with such a pleasant, professional, knowledgeable, proficient businessman and neighbor. I am confident to recommend Stoneberger's for garage installation and repair. It was also a pleasure to be treated respectfully and to have my questioned taken seriously and answered with enthusiasm for teaching by a gentleman. Not all service and business people treat their female (and sometimes male) customers this way.
    - Cynthia H.
  • A
    Called as they said they would be 30 minutes from arriving, very friendly and professional.  Maintenance took the estimated amount of time and was very pleased with the service and value for the price.
    - Barbara H.
  • A
    Came the day after our call. Came on time.  Completed replacement/installation of the garage door opener including programming, training on how to use the remotes, etc. in about an hour. Very professional, personable, and efficient. Honored the discounts as specified in the listing. My husband called the office to pay a compliment on the young man who came, and the person he talked to was actually the installer's mother.  So they really are a local, family business. We were very impressed.
    - Dana J.
  • C
    Family Prestige Garage Doors
    I had some problems since the service was performed. He came out late and said that I needed a new opener. I have since discovered that he disabled some safety features that the opener provided by th esetting changed that he did on the opener.I would recoment that he not make any setting changes in your opener.

    - Lewis B.
  • A
    1. VERY Reasonable
    2. Prompt on time
    3. Great Communication - calling me to let me know my garage door had arrived and when did I want to schedule to have it installed.
    Also received a follow-up call the day before reminding me that John would be arriving the next morning to install the door and opener etc.
    4. Showed up and asked me where I wanted various items installed and explained them to me after the install.
    5. Instead of just using existing wood to mount the new door / track etc. he used some 2 x 10's to make the door spring assembly more secure and longer lasting. This wasn't in the quote it was part of his professional attitude and work ethic.
    5. Asked me if I wanted the old door and opener - haul away was included in quote.
    6. Explained the safety hazards associated with the new door and opener along with showing me the areas of concern.
    8. I picked him because he did a spring repair at a friends house and then I found him here on Angie's List too!!
    John listens to exactly what you want and asks questions, and if necessary amplifying questions too making sure you are getting what you want. Remember he does this for a living so if he makes a recommendation - it's for a reason. And making more money is NOT the reason. I would refer my entire family if they lived withing 100 miles of here... but I will definitely refer any friends that I hear of that could benefit from his expert services.
    - Gerald M.
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Garage Door Repairs in Bealeton

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