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Home Remodeling reviews in Barboursville

  • A
    Troy-Bilt Construction
    Very well. Troy was professional and did a high quality job. The entire basement looks beautiful and includes a full bath and bedroom. Troy also added a railing to the front of the house to extend to the bottom of a second set of stairs. It matches the existing railing perfectly. Everything was done in a timely fashion. I would definitely hire again.
    - Diane V.
  • A
    Vista Construction Group, LLC
    At our initial meeting, Scott gave us lots of ideas for the renovation. He gave us options we had never even considered, gave an estimate of the money it would cost, and an estimate of when the job would begin and end. The estimates of both money and time were right on target. He and his workers are very knowledgeable and very hard workers. I don't think you can come up with a problem that Scott does not have a solution for when it comes to remodeling.
    - Jesse H.
  • F
    Stoney Creek Development & Construction LLC
    Mr. Palumbo asked us to sign a contract, a ?formality? he called it, that his wife and his attorney insisted on, but that would be filed away. It was the spreadsheet that he said would be the ?living document? that would guide the work. He would later pull out the contract to threaten us.

    Mr. Palumbo told us he?d get the job done in three weeks, give or take a day or two. If he went much over that time period he said, then he?d lose money. He routinely arrived to work after 9:30, sometimes as late as 10 am and often left early. Only once did he get here before 9 a.m. Friday of the second and fourth weeks, he did not show up for work. He did not inform s but told his assistant to tell us he ?had a meeting.? We were unable to get him on the phone. However, his assistant was often here beyond 6 pm.

    We started out wanting ceramic tile but were told that the cost of stone tiles available from Mr. Palumbo?s supplier was comparable to the cost of ceramic tile. We wanted floor tile only in the master bath; we wanted linoleum in the powder room and in the upstairs bathroom. Mr. Palumbo said, ?I don?t do linoleum.?

    We were not given a price list when we selected the tile. Later when we expressed concern that the cost of the project had escalated, he told us that some of the tile we had selected was more expensive. The master bathroom was to be finished by the end of the first full week of work. Perhaps as many as 12 to 15 floor tiles broke as they were being cut, as they were being handled, or as they were being laid. We had not been forewarned that tile breakage was a very real possibility. The master
    bath was not finished until the end of the fifth week.

    At the beginning we were not told that we would not be given an accounting of how our money was spent. We were never provided with copies of invoices or order confirmations. Instead we got numerous spreadsheets, prepared by Mr. Palumbo, listing the cost of materials. We asked for copies of invoices and order confirmation so we could know what our money was buying.  He stalled and finally Mr. Palumbo refused to provide them. By this time, we were at the end of the second week of work,already heavily invested in this project. We were told how he spent the money we gave him was none of our

    At the beginning of the third week, when we balked at giving him yet another check (We had given him almost 75% by this time), he brought out the contract and threatened to put a lien on our house if we didn?t pay him. He said he?d walk away from the project, that he did not have the money to order the materials needed to do the upstairs bathroom (toilet, sink, medicine
    cabinet, faucets, and towel bar). In addition, he still had to order the materials to replace the deck.

    Mr. Palumbo did not use any plastic sheeting to contain dust on this project. He brought three dusty, dirty 3 feet wide by 15 feet long runners that he used to create a path from the master bathroom to the back door while he worked on that bathroom. Afterwards, he didn?t use any runners.

    Mr. Palumbo routinely left his tools out on the deck, which was to be done last so he could use it as a place to set up his table saws. Even when it rained, tools and other materials were left outside, overnight and over the weekend. Initially we offered to pay for a dumpster to contain the debris. Mr. Palumbo said he would remove it himself. At the end of the first week, he made a one run to the dump. At the end of the second week, he did not work that Friday so the debris stayed here. We told him we wanted the debris removed every Friday. His response was ?I hear you.? At the end of the third week, most of the debris was removed. On Thursday of the fourth week, he removed only some of the debris. He also used our garage as a staging and work area, leaving saw dust and other debris everywhere.

    We did not expect to have to play an active role in this renovation, but we had to make several runs to pick up materials. We went twice to Fairfax, first to pick up the tile, and later to exchange some tile. For the first tile run, we used Mr. Palumbo?s truck. ?You?ll have to get gas,? he told us. ?I didn?t have time to fill the tank.? We filled the tank to the tune of 100.00. We were not reimbursed. We went to Lowe?s several times to pick up this or that, went to Better Living to pick up something else, and made a trip to the paint store for paint and thinner in order to help move the project forward. Although Mr. Palumbo was not on site, we agreed to have work done over the weekend at he end of the third week because we hoped this would move the project forward.

    Mr. Palumbo said on several occasions that he has very high standards. Those high standards are not evident in his work.

    * The tile surround in the master bathroom is uneven.
    * One of the sinks in the master bathroom is set ust slightly off kilter.
    * He left a 5-inch scratch on the glass of the Pella storm door leading out to the deck. (He used the deck as a work station.)
    *Mr. Palumbo dropped a bottle of pvc joint sealant which he had apparently begun to twist open. It rolled under our china
    cabinet in the dining room. We had to retrieve it for him. When we moved the cabinet afterwards to clean, there was a purple stain on the hardwood floor.
    *The grout under the sliding-door track of the shower in the master bathroom is dissolving like kindergarten paste.
    * There are numerous places on the bathroom walls he painted that are scratched and/or were left unpainted.
    * The paint job in general is of very poor quality.

    In the end, after five weeks, we ran out of money and patience. We told Mr. Palumbo that we did not have the money to continue the project. Mr. Palumbo became very angry and threatened to sue us. Then he sent us an e-mail saying, ? This is what I will do is you give me 2000.00 plus all materalls and a agreement I will relies (sic) you of you contract
    and you give me a good railing (sic) A or better with Angie's list.

    At that time, according to his spreadsheet, we owed him about $1500. According to us, we owed him $1100. He had become a nuisance?we paid him the $2000 but insisted we had the right to give him an honest appraisal of his work.


    1. We had to call in someone else to address the grout under the sliding-door track of the shower in the master bathroom that is dissolving like kindergarten paste. We tried to fix it ourselves, but found that the track is floating on a layer of wet caulk. The track floats because the base on which it sits on is not level. It is, in fact, bowed in the middle. And,painter?s caulk was used, not silicone caulk.

    2. We had him install a heating element under the tile in the master bathroom. In the process, he severed the coils twice.
    When we expressed concern about the safety of using this now compromised system, he said this happens all the time and that one could look on the Internet for the materials required to repair the severed coils.

    3. The cover on the control panel for the floor heating unit broke off. This had apparently never happened before to Mr. Palumbo. He said he would order another. He never did. In the meantime, he asked if we had super glue so he could repair it. We did not. He said he?d get some. He never did.

    4.  Mr. Palumbo left a 9-inch scratch on the wall to the left of the toilet. There was no scratch on the wall before Mr. Palumbo installed the toilet.

    5.  He or his assistant used our five-gallon plastic can of ceiling paint we had from another project as a foundation for sawing something. The blades cut several nches into the top of the plastic can, leaving sawdust in the paint and exposing the paint to air.

    6.  The first threshold he installed between the master bathroom and the bedroom left a gap between the threshold and the tile. He said he?d grout it. We insisted he put in a threshold that left no gap.

    7.  The first time he spray-painted the cabinet doors (which he did on the deck), the result was awful. He blamed the ?lumpy? paint. The second time was not much better. He blamed the ?lousy? sprayer. In the end, the doors turned out okay, but the holly bush next to the deck still bears the spray-painted leaves he left behind.

    8.  When his assistant put back the louver folding doors in the powder room, there was a significant gap between the door and the frame. He said he could fix that. He loosened the frame, put a shim in, and put the frame back, leaving a gap in the drywall. He caulked it, but the caulk was uneven. When he put the doors back, they would not close. He played with the track, but the doors never closed properly. That is how they were left. We decided to start from scratch and have called in someone to install  new doors at a cost of $309.

    9.   Out of the 29 days that this project took, Mr. Palumbo was not here 8 of those days, but his assistant was The last time we saw Mr. Palumbo was on April 26. His assistant removed the garbage and tools from our garage on May 6.

    10.  Mr. Palumbo said he wanted his clients to be his friends. We weren?t shopping for a friend when we searched Angie?s List for a contractor to do our bathrooms. We just wanted someone knowledgeable, competent, and efficient. We didn?t get what we shopped for.


    - Charles S.
  • A
    Troy-Bilt Construction
    Troy did what he promised, kept me informed and solved the inevitable complications that arose. He did the work quickly, and in a cost effective and conscientious manner.  Everything was cleaned up and hauled off before completion.  My wife and I are very pleased with the result.
    - Alan L.
  • A
    Archadeck of Charlottesville
    We were initially drawn to Richard at Diversified Remodeling because he seemed very down to earth and easy to work with. He didn't want money up front in order to give us a detailed estimate like the other guys. He gave us a very detailed (multi page) estimate without any commitment from us. He said he'd work with us throughout the whole process and work with any changes we needed. He was true to his word.
    This was a multi-month project. There were some initial delays but that was in no way the fault of the contractor. Our county dragged its feet getting the permits. Our contractor was on top of the county every other day until they got the permits they needed. Once they had that they were here hard at work almost every day. The people we worked with were very easy going and easy to work with. They knew their stuff and built us a very nice addition to the house. They were trustworthy - we'd leave them on their own for the day without worry. We had some changes we wanted as they were working on the project and they did those without issues. They even added some nice finishing touches that I wasn't expecting like extra electrical outlets and faucets.
    Overall nothing but good things to say about Diversified. We'd highly recommend them and be happy to show anyone the work they did. With such a big project (and a lot of money) its always a worry that you've chosen the right contractor but in this case I can definitely say we did! They will be our first choice for any other work we need doing (big or small).
    - Jeffrey S.
  • B
    Stoney Creek Development & Construction LLC
    We didn't have a huge budget to remodel our whole bathroom, but Tom was able to make it happen.  The tiling job he did looks great.  Some of the time, he was not at the job site and had his workers paint and do other jobs. I was not as satisfied with some of the work they did, such as painting, but Tom came back and corrected most of it.   I would use Tom again and just ask that he be present at the job site the whole time.
    - Sara G.
  • F
    Never installed back splash. Marred hardwood floors while bringing in new refrigerator. He said he would take care of it, but it has been close to a year and nothing has been done. He will look you right in the eye and tell he will call you tomorrow. Please don't hold your breath. The only time you will talk to him is if you do the calling. He will tell you anything to get rid of you at the time. All in all it has been a very stressful experience to say the least. You never know what is going on in another persons mind, but he seems that he finds great pleasure in seeing how far he can go before you break. If he treats every customer like he has us. I don't see how he stays in business.
    - Patresia H.
  • A
    Do All Construction
    We give him a job, come back , and everything is done. He listens well and does the job to perfection. He cleans up beautifully.
    - William S.
  • A
    Troy-Bilt Construction
    Very difficult renovation was done exceptionally well. bathroom was over 50 years old. Great quality & looks great.
    - John G.
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