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Car Dealership reviews in Barboursville

  • F
    Battlefield Ford Charlottesville
    I made a Saturday appointment mainly to address an airbag recall on my 2004 Ranger, which I mentioned specifically when scheduling my appointment. Since I planned to leave it with them -  they estimated a half-day to fix the airbag recall - I decided to also have them perform an oil change and Virginia state safety inspection.
    When they called me to pick up my truck, they told me that not only did my low-mileage truck (32K) fail the safety inspection, but they didn't even repair the airbag because the parts still had to be ordered and wouldn't be in for days.  When I asked why they even allowed me to schedule the appointment when they didn't have the recall parts available, Nicole simply said "Oh well, the person who makes appointments doesn't know anything about service or whether parts are available.". 
    To recap, I made the appointment to address a recall which they never bothered to address.  Instead, they Failed my vehicle and cited $335.00 to repair "loose front wheel bearings", and offered new tire packages ranging from $550 to $730.  In total, they were seeking ~$1000 from me when all I wanted them to do was fix Ford's airbag problem.  
    I sought a second opinion from an independent garage who has always maintained our older vehicles (see my review of Integrity Automotive in Orange, VA).  They reinspected and found absolutely nothing wrong with the front bearings or suspension.  Everything was well within safety specs and so they issued me a Passed safety inspection sticker.
    Malloy Ford in Charlottesville has truly terrible customer service at best, and at worst is a dishonest shop.  I will admit that they are friendly, but they are mainly incompetent. 
    Lesson learned: Do not take your vehicle here for any repairs or inspections.
    - Kent L.
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Car Dealerships in Barboursville

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    P
  • Price Kia

    1390 Richmond Road
    Charlottesville, Virginia