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Pest Control reviews in Aylett

  • D
    Loyal Termite & Pest Control Inc
    We started using Loyal Termite and Pest in September or October 2013.  The first service was fine and as expected.  The next scheduled service was for December 2013.  I received a postcard in the mail confirming the service was scheduled for December 2013.  To get a better idea of exactly when the service would be taking place, I gave them a call.  I was told that we would be receiving service on December 30, 2013.  They never showed and I was never billed for this "scheduled service".  In late February/early March 2014, I received another postcard in the mail confirming that my quarterly service was scheduled for March.  I didn't call this time.  I received a bill for $90 on April 7, 2014, for services performed on March 24, 2014.  There was no indication that they had even been to my house, let alone performed pest control services.  No document providing details of the services rendered was found at my home and no indication of any treatment could be found (during the first visit they used granules that could clearly be seen around the perimeter of the house).  I called the office to inquire whether it was standard practice to leave a note detailing the services performed.  They told me that it was and that the wind must have blown it away.  They stated that they would send me a copy of the document in the mail.  I am inclined to believe that the document they send me is being created as I write this review.   I requested that all future services for my home be cancelled ? luckily I wasn?t under contract.  I will not be using them in the future.

    UPDATE:  After I submitted my original review, Gina from Loyal Termite and Pest contacted me.  Gina expressed her sincere regret for the company's failure to meet my expectiations and offered some remedies for the past performance of the company (which included comping the March 2014 treatment for which I never received a service call sheet).  After some consideration, we decided to give Loyal Termite and Pest another chance.
    - April M.
  • A
    Universal Exterminating
    We located this contractor through friends and were very pleased when we were able to get an appointment within the same week. This particular year we have struggled to keep the ants out of our home. After the first spraying we were still having some ant troubles and the staff came again (no charge) and applied another spray. Finally the ants have decided to stay clear of the home. I have agreed to a quarterly contract with them and appreciate the fact that I don't have to remind them to come and service my home. The young man who has been out the last couple of times has been friendly, courteous and ver willing to answer my questions. If you are not at home the company has the technician leave a door hanger notifying you that they have been there. The only reason I rank the professionalism as a and quot;Band quot; is due to the work attire of the gentleman performing the spraying. I realize that these employees are involved in a dirty job however it may be useful for them to have a uniform associating them with the company.
    - Catherine S.
  • B
    Loyal Termite & Pest Control Inc
    So far they have been really good. I've had no problems with them so far.
    - David H.
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Pest Exterminators in Aylett

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