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Water And Smoke Damage reviews in Ashburn

Real People ~ Real Reviews ~ Real Results

  • The Paul Davis team was extremely good about getting back to us right away. They worked with our schedule to find the right time to help us, even though there had been some heavy rain & likely lots of people trying to get appointments at the same time. The good manners of their support staff on the phone was confirmed by the words & actions of the techs who showed up here to assess the damage to our roof & closet. Fortunately we only needed some hardware tightened up on our roof.
    - Eva H.
  • We arrived home from put two week long vacation in horror. Our master bathroom toilet leaked down causing the kitchen ceiling to cave in. The water leaked all the way down through the kitchen to the basement. We jumped online and found the closest flood repair teams. Flood Doctors arrived in under and hour and began work that very night, exaplinging to us that if left Untreated mold was sure to grow. The entire kitchen was redone, including granite counters and custom cabinetry + tiles. The entire process took about two and a half weeks. We are very satisfied with the level of customer service and expertise. Will hire again the the future.
    - Farah A.
  • Heavy rains and leaves covering out storm drain caused our entire 975 sq foot basement to flood. Flood Damage DMV arrived in under an hour as promised. We had also called two other closer flood companies who never even showed up. Everything was taken care of professionally and on time. Our only issue was with the insurance agent communicating back with us which took over a week, which was no fault of Flood Damage DMV.
    - Mark S.
  • Horrible! They did not do the work correctly - guy cam at night worked with headlight and stapled - not nailed tarp-- and did not correctly place tarp. as a result we had $5000 worth of damage with huge leak into our house They came back and did it correctly- and no more leak- but refused to do anything about he damage - claiming they had no warranties on their work. We DO NOT HiRE THEM
    - Rosemary C.
  • I asked Jenkins to provide an estimate on the cost of the repair work and they declined to provide it unless I guarantee in writing that I will use them once they provide me the estimates. They wanted me to pay 3% of the estimates if I chose not to use them for the work.
    - Srikanth A.
  • Lester and his crew are top notch.  Lester contacted me within a day of my first request for an estimate and came by to assess the job.  We discussed the timing of the job (interior repairs were needed within the next two weeks because we would be getting carpet installed and having the ceiling done before the carpet was one less thing to worry about vs doing a carpet cleaning afterwards.  Within another day, I had my written estimate and everything was in line with what we were looking to spend and comparable to other estimates.  Lester's responsiveness and positive attitude won the work.  Due to weather, Lester was even able to squeeze our interior job in on Friday of the same week.  The crew was very pleasant, efficient, and took excellent care of our house.  We couldn't be happier with the work.  Thanks!
    - Rob F.
  • Our experience with Jenkins Restorations was horrible.  Jenkins Restorations was the insurance-recommended contractor to fix our kitchen after our dishwasher leaked for a few days without our knowledge.  Things started off well with the project manager showing up on time and providing an automatically accepted insurance company estimate, but quickly went downhill from there.  It started with inadequately controlling dust during the cabinet removal and floor installation.  We specifically stated we wanted the dust controlled and were assured it would be.  That was a joke because we ended up spending days cleaning the entire house due to the workers undoing the plastic sheets segregating the work area from the rest of the house and opening windows to get airflow.
    For the floor we decided to upgrade the floor from linoleum to tile and purchased the tiles ourselves.  We asked Jenkins to purchase and install Duroc for the sub-floor to make it more stable for the tiles, which they did.  Unfortunately, when they installed the Duroc they covered a heating/airconditioning vent in the floor.  They knew they made a mistake but didn't tell us hoping we wouldn't notice and installed the tiles the next day anyway.  The tile installation was atrocious; the tile lines were not straight, the spacing between the tiles was not even, and the individual tiles were not level (i.e., uniform height).  To their credit, Jenkins bought new tiles and completely re-did the floor to an acceptable level, but this kind of substandard workmanship should never have occurred.
    For the new cabinets, Jenkins convinced us that Wolf cabinets were an upgrade from what the builder originally provided that would fit within the estimate budget and would be available within two weeks versus four to five weeks for most other cabinet makers.  The cabinets were available within two weeks, but looked like they were assembled from components rejected by quality control.  A door was off-color; there were numerous cracks and dents in doors and drawer faces; in two places there were gashes in the front, bottom frame of the upper cabinets; the pantry was missing all the shelves; the lazy susan was improperly installed; and two cabinets had six inch cracks in the door frames (which Jenkins tried to hide with poorly applied caulking).  Additionally, the installation workmanship was extremely poor quality.  We wanted to preserve our existing backsplash, but Jenkins left a large gap between the upper cabinets and the backsplash which they filled with caulk that looked terrible.  They re-used a filler piece from our old cabinets next to the dishwasher that did not match the color or style of the new cabinets.  They attached the island with only two screws through the tile into the subfloor so the island was not very secure.  The under-cabinet microwave was very poorly installed with the mounting screws at a gross angle rather than straight; so much so that it was impossible to get the microwave flush with the bottom of the cabinet and left an approximately two inch gap.  The Jenkins solution was going to be a filler piece rather than mounting the microwave correctly.
    Despite all the cabinet problems, Jenkins argued with us about replacing components and cabinets; particularly the cabinets with the six inch cracks in the door frames.  We would agree to a list verbally and then the written punch list would omit items.  
    When it came to correcting the cabinet and workmanship errors, the Jenkins project manager and branch supervisor were very dismissive toward my wife and would not negotiate directly with her or take her inputs seriously.  They claimed they had to work with me because the insurance policy was in my name which was not true.  In the end, we fired Jenkins Restorations and took a cash settlement from the insurance company that we used to hire a a vastly superior contractor through Angie's List.
    - Kevin B.
  • All went great.  Contractor showed on time and was very good at fixing problem.  Replaced all bushes that had to be removed to dig hole to fix leak in basement wall.  Clean up was excellent.  Very pleased with this company and would recommend it for water leaks in basement of home.  Work was done efficiently and in less than 1 day. 

    Joe Supplee Ashburn, Va

    - joseph s.
  • The PuroClean folks were fantastic! When I called, Ed answered and was very professional and friendly, and so was the team that came to perform the mold remediation. Everything was done correctly and quickly! They set up a containment area. The wall portions were removed along with the entire floor. They then removed any remaining mold, cleaned out the air ducts, set up air scrubbers and totally cleaned up behind themselves. 
    I really appreciate the work that PuroClean did for us. Thanks, Ed and team!
    - Joseph G.
  • Derek and his whole crew were amazing to work with from start to finish. The process went very smooth. We were very impressed with how well they worked with the insurance company directly. I would definitely use Larkin Remodelers and highly recommend them.
    - Geralynne P.
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Water And Fire Damage Services in Ashburn

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