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House Cleaning reviews in Ashburn

  • A
    Maid Bright
    The Maid Bright Team arrived on time for the move-out cleaning of my single-family, 3-finished level home, listened to my instructions and got to work. I had to leave during the cleaning, but I checked back in with the cleaners and all was going well. They Maid Bright Team did an an outstanding job cleaning out cabinets throughout the house, all appliances, the floors and even my own furniture that I was leaving for staging. The house was sparkling! Great service and I would hire them again!
    - John M.
  • A
    Maid Bright
    Maid Bright did a great job cleaning our house! From the initial in-home estimate to the completion of the job, the entire process was very easy and painless. Being a first time user of these types of services, I was a little nervous at first, but they made me feel at ease and answered all of my questions. The cleaners arrived early and worked tirelessly the entire time they were at our house. I was amazed at their attention to detail and willingness to move some items around to get to the dirt you know is there but don't always see. The cleaners were also very pleasant and nice to talk to. They understood exactly what I wanted and didn't have to ask twice about what we needed cleaned. I would definitely recommend Maid Bright for a one time deep cleaning and I am seriously considering hiring them on a more frequent basis.
    - Tim E.
  • B
    Maid Bright
    The first crew did a good job but could have done better. I complained to management and the the second crew did a great job cleaning and dusting. They made beds, windows and dusted very well. Will continue to use. They also have a great discount incentive for repeat services.
    - Cheryl J.
  • C
    Oak Hill Cleaning Services
    Facts: this review comes in roughly 1 year after we hired OHC to clean our house, every 2 weeks. OHC is not this big cleaning firm with cars all over the place. The owners are part of the cleaning crews. Price: they charge pretty much the same as other businesses in the area (not cheap). Contact: They're very easy to reach. Text/phone and they reach back to you within minutes every single time. Payment: they're very easy going (if you forget to leave them a check, they don't mind waiting a few days to get paid). The only negative point is that they charge you if you need to pay by credit card. They don't offer ACH or other more convenient forms of automated payment. Quality: this is where it gets complicated. Unlike many other companies, they move and put stuff away as part of their services. A lot of companies just "clean around". But after several incidents, I think I know why others chose not to move stuff around. The cleaning crew are too rough to move furniture or objects around the house. We've had hardwood scratches, wholes and scratches on the walls, broken furniture, broken plates... Although accidents do happen, what I really do not appreciate is that every time, we have to ask them about it. It's not like they don't notice when something breaks... Finally, although the owner always assured me they really "cared" about us and wanted to do what's best, they finally told us to go find business elsewhere as they were tired of us complaining about their services. I guess this is a tough business, and unless you do it yourself, your employees will never care as much as the owners. Also, I don't know if they're just bold and don't care, or just didn't think - but we heard them talk about us (between each other), in a very unpleasant way (rude comments, nasty names). I'm pretty sure they will deny it - but unfortunately for them, they once did this in front of couple native Spanish speakers we had at our house, who understood perfectly well what was being said, and were able to confirm our imperfect translations. Not very professional. OHC is in my opinion perfect for deep cleanings as I've never seen a company clean a house that deep & well (although, they do charge you accordingly for it ;-) ). But for recurring services, I personally would not recommend them as do like many others in the same business: quality declines a few months after starting. I'm very disappointed this turned out to be a cleaning company clich��.
    - Nicolas D.
  • A
    Maid Bright
    My first time using Maid Bright. Lovely ladies! They listened to me and one lady could speak English. I needed to communicate my house needs. They are using my cleaning items and vacuum. When they entered my house, they immediately covered their shoes with paper socks!! How great because shoes should be off or covered in the house. I do worry that they will slip on one set of my stairs that do not have carpet. The company very receptive to all my suggestions and requests. Thank u Maid Bright������
    - Ann C.
  • A
    Muffetta's Westchester & White Plains House Cleani
    Troy and his team were so easy to work with, very responsive and the communication was excellent! I had arranged a house cleaning for my cousin who was having a tough time with unwell children. The cleaner was willing to stay for additional hours to get the job done right! My cousin said she did an amazing job and she could not be happier. I would recommend Muffetta's to anyone!
    - Karen P.
  • F
    CleanstarsUSA
    The professionalism from this company is UNACCEPTABLE. They were responsive with reaching out to schedule an appointment asking that I call them. When I called this morning, the man talked to me like I was an idiot like I didn���t understand that a 4-Hour deal means 2 hours of cleaning if it���s two people. I said I understood and we moved on to finding a good time to schedule and he brought up that they can���t clean my entire (empty) brand new condo in the 2 hours. I said I didn���t care, I just wanted the deal and they can get done as much as they can within the hours I���m paying for. He then says AGAIN that the 4 hours is only if one person came but he���s sending two. I AGAIN said ���I know. I understand. I just want what I paid for and that���s fine.��� He then says AGAIN that it���s 2 hours for two people that he���ll be sending. AGAIN!!!! I have gotten cleaning services many times in my life and understand the hours by head. This man���s tone and lack of HEARING and UNDERSTANDING what he���s hearing from a client is garbage. He���s so tunnel visioned of making sure someone is understanding him that he was absolutely clueless that he���s not understanding who he���s talking to himself. I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE I KNOW. Communication is important. Listening is important. Understanding is important. Especially if you are trying to figure out someone else���s needs and providing a service. Never would I use CleanstarsUSA.
    - jennifer w.
  • A
    Ely's Maid
    Staff is very professional, quick yet thorough. The same team members always take care of my house (the team is four, but there are six in case she needs a backup person). The service is very reasonably priced; the ladies clean the four bathrooms, dust all three floors and vacuum the floors, stairs and furniture, they even move the furniture every other time. They wash the kitchen and hallway floors. Almost everything used is GREEN, except for the bathroom. They are also not freaked out by my three large dogs!
    - Shelley H.
  • A
    CleanstarsUSA
    I purchased the 4 hr cleaning deal and scheduled my cleaning. The crew was on time and very thorough in making sure they knew what my priorities were so that they would get my top priority items done and then the lower ones done in whatever time they had left. They made sure that I was satisfied before they left. Would hire on a regular basis, but felt their rates for reoccurring cleanings were a bit too high for me. Would definitely purchase another Angies list deal from them though. Highly recommend!
    - KIRSTEN G.
  • A
    Oak Hill Cleaning Services
    Outstanding at all levels, OakHill went above and beyond any of my expectations. You have cleaning companies, and you have Oak Hill CS. We were previously using a big local cleaning service company, was good/OK at first, but quality starting declining, people showing up late, or leaving early (which means the house wasn't cleaned properly, etc). Oak Hill is a completely different experience: We met with the two owners to do the estimate, they took their time to explain what they did different than others, and why they wanted the deep cleaning to be done right --> other companies told us 4h was enough for a deep cleaning of our house, with 2-3 people - Oak Hill spent over 8h, continuously (these guys are machines), and had some reinforcement coming over later in the day (I think at one point we had 5 or 6 people at our place). Unlike others, they move EVERYTHING to clean EVERYTHING. And I mean EVERYTHING --> when they clean any shelves, they remove everything off the shelf, clean the shelf, clean the items individually on each shelf, and put everything back. This is why it takes so long, and why it's so worth it to go with them. Their estimate will necessarily be higher than what other companies would offer you, but you have to look at the effort they put behind it --> they work 10x harder than any others, and they care about it being done right from A to Z. Both owners were assisting the cleaning crews. And I don't mean supervising: they were working WITH them. They clearly have the respect of their employees, it just shows - and by doing this, they earn their customer's respect and loyalty quite fast. I would recommend Oak Hill to anybody, for any reasons. These guys are true professionals and do everything in their power to have your house be as clean as it can be.
    - Nicolas D.
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Home Cleaning Services in Ashburn

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