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Skylight Installation reviews in Arlington

  • A
    AHC did an excellent job and we were quite pleased with the quality of their work and the final result. Tyler was very attentive from the initial bid to completion of the project, clearly wanted our business and was quite responsive whenever an issue or question popped up. I received many bids for the job and Tyler won me over with his level of responsiveness, flexibility and communication. They did what they said they would do, when they said they would do it.
    - Craig O.
  • D
    We have been very unhappy with Arlington Construction Management (ACM). As much as I would love to say ���we WERE unhappy������, we sadly are not done yet. We are within two weeks of approaching the one-year anniversary of our house being held partially hostage, just for a small second floor master bedroom/bath addition and existing bathroom renovation in our older Arlington colonial. I���ve tried to get them to commit to a completion date several times to no avail. Problem 1: Time - Chad advised the project would take 4 to 6 months. It is apparent from the delays we���ve encountered that either their leverage over subcontractors is non-existent or that we have been put at the bottom of their priority list. Problem 2: Communication and coordination ��� Especially given the delays, communication is important. We have been forced to constantly badger ACM about upcoming work and have learned to take any promise of a sub coming with extreme skepticism. They haven���t communicated with the subs, or ensured the subs understood numerous details from the architectural plans, leading to a significant amount of mistakes, rework and items being done out of logical sequence and, of course, delays. On many occasions, it was our architect who closely inspected and directed the work, and not our project manager. Problem 3: Quality ��� Chad has a different cost/management model from other contractors ��� a very hands-off approach with the trades which no doubt saves him money and effort. As a result of this and lack of communication above, workers have on numerous occasions either done or not done necessary work without understanding what they should be doing. And numerous things in the process were broken or improperly discarded, which we had to replace with new items, revealing a lack of supervision and care of our property. To give credit where credit is due, Chad���s budgeting was very accurate and useful, his model allows us to deal with subs directly for additional projects, and ACM has not questioned our desire to have rework done. But every preventable rework adds time and frustration for them and us. We hope to cross the finish line soon but it shouldn���t have been like this. Chad���s price may seem very reasonable but be forewarned, you will be waiting and suffering, cajoling and cursing these guys for at least one year.
    - Paul S.
  • A
    Certified was excellent to work with. They were extremely responsive and professional, from the proposal through completion of the job. Their crew was top notch and their rates are competitive. We interviewed several companies and we were very happy we chose Certified.
    - Amy V.
  • A
    They did an excellent job on the roof and followed up and addressed it when we had a couple of issues. I would definitely choose them again for the roof, which is their main line of business. The skylight was an addon that was convenient to do at the same time. The carpentry was a bit sloppy and we had to work around this, but the skylight is otherwise satisfactory.
    - Brian S.
  • A
    Excellent service and total professionalism! Easy to work with and they kept me totally informed. Shanti Smith is a joy to work with! The new Light Tunnel has transformed the darkest room in the house into a bright, welcoming room. After the HVAC company installed the new vent, there was a tiny leak where the vent pipe went up through the new roof. Pond came out and fixed it within 48 hours. The tech was great and showed me before and after pictures on his cell phone. Outstanding company!
    - Edwin M.
  • A
    Excellent. RIBA was able to come out on a Saturday to review the work and provide a free estimate the same day. We were able to schedule the work and have it completed in less than a weeks from the estimate. They were prompt, efficient and clean.
    - Mike G.
  • C
    Basically this service seemed to only be an opportunity to sell us a new skylight. Since we weren't in the market to replace something that is working well enough, I'm sorry we had this inspection done. We had hoped that the inspector could loosen up the crank on the skylight since it is hard to open. We had also wanted to have the screen attached more firmly. Apparently, the $95.00 didn't cover any service whatsoever.
    - Bill and Linda S.
  • A
    Inspected skylights and roofing, determined that only skylights were in immediate need of repair. The person who did the estimate, and the billing person were absolutely professional and helpful.
    - Diane K.
  • A
    t went great!
    Every aspect of Pond Roofing, that we experienced, was excellent.  The estimator was very thorough in what work needed to be done.  He understood what we wanted and gave us good suggestions on how we could achieve the desired result.  He also suggested referrals for work which was not covered  by his company. 
    The company sent us a contract with a delivery time frame which they met - even with our weather delays.
    Pond Roofing  arrived exactly on time at 8:30 on the scheduled work day with 4 trucks and 2 crews of 3 people; one crew for each job.  My husband watched the teams as they worked.  All the contracted work was done, plus some. In the course of the repairs, they discovered and fixed some hidden problems ,e.g., rotten wall boards, which were not addressed in the contract. he shed. Both teams were meticulous in attention to the details of their work. They even  reinforced adjacent structures which weren't part of this contract  but could impact the work they had done.  We felt like they were doing the quality of work they would do on their own homes.
    As each team finished, they asked us to come and inspect the work before they left.
    Both teams were gone by 4 p.m.
    I feel like I can recommend Pond Roofing to my friends with confidence and without reservation.
    - Joi K.
  • A
    It was fine. We had to reschedule it a couple of times because of schedule conflicts on my part. There was charge for some caulking. They were fine. I've got them coming out next week to give me an estimate on replacing one of the skylights.
    - Cynthia L.
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Skylight Installers in Arlington

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