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Prosthetic And Orthotic reviews in Arlington

  • B
    Stikeleather, Luke
    First, the professional title on Angies List should be corrected. Luke is not a Dr. He is an orthotist. He makes braces, but he is not a medical doctor.
    Luke is good at making a particular type of brace for scoliosis, and he has a national reputation for this. He is gentle and nice with children. He is not so good with follow-up and with communication in general regarding booking future appointments and monitoring long-term progress.
    Luke recently left Orthotic Solutions to start a new company, and as he put it, his business has had "growing pains." We had one appointment with him at his new company, and when we arrived they seemed surprised to see us. His front office did a terrible job at resolving an insurance related issue. His new business does not participate with any insurance providers. This makes it very very expensive to do business there. Based on advice of his pervious billing department, we switched insurance so his services would be in-network. Once we realized that his services would be out-of-network, we tried to figure out what the brace would actually cost us, and it was a black box. His office wanted to charge us our (high) deductible and call it even, but we couldn't figure out his much of that would actually be credited to our in-network deductible. They communicated conflicting information to us for about 4 weeks before we determined that we can no longer use his services. For example, they said they would pursue an authorization for in-network coverage, then they said they weren't really able to do that. They said they were applying for insurance participation, then weeks later said that wasn't part of "their new business model." Ultimately, we had to switch to a new orthotist because the financial arrangements were unclear and because I was not willing to book services then see what they cost after the fact after submitting a claim. Their advice to me was to use Care Credit (a medical credit card) to pay for services or to file an appeal with my insurance company after the fact. Neither of these is a reasonable solution. Patients need to know up front what their financial responsibility is, and his office would not provide that to me.
    Bottom line is that although he is a good brace maker and a nice person, his office has difficulty communicating clearly and working to resolve insurance issues. 
    - Cynthia C.
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Prosthetics in Arlington

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